Citrix VDI & Windows Virtualization Specialist at ATOS
MSP
Top 10
Dec 2, 2025
It's difficult to say that because Citrix Gateway is changing all the time. It is improving all the time, and I think that it is periodically giving us patches. Anything that I can think to be improved, I think they have already thought about it.
Docente De Planta- Programa IngenierÃa FÃsica at Universidad del Cauca
Real User
Top 20
Jun 4, 2025
In the past, I submitted some support tickets, and while the support did resolve the problems, the time taken was sometimes long. They can perhaps improve the time for solutions in the support ticket. The price has been reasonable in the past, but recently we have a new request that is very high at this moment. At this time it costs 35% more than other solutions.
The pricing could be better. In many cases, our customers are thinking of migrating to other products in the market, like F5 BIG-IP. In many cases, companies are looking to migrate their entire solution to another vendor like Microsoft or VMware, including the Citrix ADC (formerly NetScaler) component. In many cases, you have to do several things manually. It's the only way to do several configurations. I think a good point is to have a better console. It needs to improve the capabilities of AI.
There could be a faster connection, increased user-friendliness, and users connection/sign-in history. Although it is easy to use, it could benefit from being more intuitive. I would appreciate a more user-friendly installation process and the inclusion of helpful tips for first-time users.
IT Consultant at a real estate/law firm with 501-1,000 employees
Consultant
Oct 13, 2023
The support provided is not satisfactory. Compared to other products, the WAF part is costly. There is no innovation in WAF. The solution lacks maturity. They should enhance their cloud capabilities, LB, and develop a more efficient cloud-based WAF.
The common issue that we face is the desktop environment we are giving to the users. For some reason, it fails. We have to reset it and remake it, through the management interface. When it comes to the VDA environment, making it additionally stable is important.
Senior Software engeneer at a financial services firm with 10,001+ employees
Real User
Jul 22, 2022
Sometimes the input-output has issues. Maybe it's not as seamless when you plug in audio. It takes some time to reflect that into Citrix and basically to allow Citrix to use those audiences and put out devices.
External Access Services Specialist at GlaxoSmithKline
Real User
May 25, 2022
As an organization, our initiative is to move to the cloud, Citrix Gateway needs to improve its cloud capabilities and make the cloud solution more robust.
Hosting Solutions Systems Analyst at a consultancy with 11-50 employees
Real User
Aug 24, 2021
As Citrix Gateway is a third party solution, we wish to have one which is more integrated and involves less administration. We want one which would allow access with a single click and only require RDP and the clicking of a single icon.
Citrix Gateway has a lot of limitations, cloud limitations as a starting point. Microsoft should combine together and solve those problems. I can't go more than three GBDs whereas on AWS I can go to five GBD and get throughput. Here I'm not able to get into throughput, so I have to deploy multiple gateways to get to throughput and that's a bigger problem.
COE Manager - Intelligent Process Automation at a manufacturing company with 10,001+ employees
Real User
Oct 20, 2020
We are currently looking at automation. It would be good if there is some way to automate it in a fast way. It should be easy to automate. It also has some security issues.
AVP at a financial services firm with 501-1,000 employees
Real User
Jul 8, 2020
The price could be reduced because it is slightly more costly than others available in the market. Technical support could be improved. They could do something more with the dashboard.
It's extremely complicated and it's not intuitive. The solution requires a lot of training to get going on it. I'm not sure that that's necessarily a critique on it. It may be more of a critique on me and my abilities with it, however, it isn't necessarily straightforward. It could stand for some improvement in that sense. If there were wizards for standard deployments, that might be nice. If there were prompts for situations like trying to deploy one virtual server behind one virtual storefront where the how-to was explained, that would be great. Other than that, you have to get really deep in the gears and figure out which gear you need to move and what lever you've got to pull. It's complex.
The solution is already very feature rich, but there are also points for improvement. Fortunatelly, at least so far and with the projects we've been involved, Citrix Support and engineering teams are very responsive and very willing to align with customer specific requests to develop new functionality and enrich the solution. For the next releases, i'm expecting (even) more focus on visibility and analytics.
Security Consultant at a tech services company with 11-50 employees
Real User
Jun 30, 2019
The two-factor authentication solution needs improvement. It needs a multi-factor authentification. Training videos would be helpful, and they're transitioning to a new portal, as far as I know. So the portal maybe has now improvements and they will provide for a larger community for the users and retailers. This will provide a more improved solution. A forward proxy in the next release would be good, I think. If the solution had a more advanced DNS, it would be an improvement.
Senior Network Security Planning at Ooredoo Kuwait
Reseller
Jun 27, 2019
Citrix NetScaler is something that connects the deployment. To improve: * The interface should be more user-friendly. * Integration with other applications must improve. * They should provide training videos. * The product needs to have a good dashboard. It's too early to say how the product can improve because I just implemented it. The dashboard or interface should be more clear in reporting issues. Integration with other applications should be more user-friendly.
The load balancing could be improved. Also, remote users should be able to carry connections to our centralized server and access applications remotely.
Citrix Gateway is a customer-managed solution that can be deployed on premises or on any public cloud, such as AWS, Azure, or Google Cloud Platform. Citrix Gateway provides users with secure access and single sign-on to all the virtual, SaaS and web applications they need to be productive.
It's difficult to say that because Citrix Gateway is changing all the time. It is improving all the time, and I think that it is periodically giving us patches. Anything that I can think to be improved, I think they have already thought about it.
In the past, I submitted some support tickets, and while the support did resolve the problems, the time taken was sometimes long. They can perhaps improve the time for solutions in the support ticket. The price has been reasonable in the past, but recently we have a new request that is very high at this moment. At this time it costs 35% more than other solutions.
Currently, Citrix is improving its solutions, and focusing more on AI features could further enhance its performance.
The pricing could be better. In many cases, our customers are thinking of migrating to other products in the market, like F5 BIG-IP. In many cases, companies are looking to migrate their entire solution to another vendor like Microsoft or VMware, including the Citrix ADC (formerly NetScaler) component. In many cases, you have to do several things manually. It's the only way to do several configurations. I think a good point is to have a better console. It needs to improve the capabilities of AI.
Stability and security could be enhanced.
There could be a faster connection, increased user-friendliness, and users connection/sign-in history. Although it is easy to use, it could benefit from being more intuitive. I would appreciate a more user-friendly installation process and the inclusion of helpful tips for first-time users.
The initial setup could be made easier.
The initial connection could be faster. That handshake takes a few seconds sometimes. That could be better and improved upon.
The support provided is not satisfactory. Compared to other products, the WAF part is costly. There is no innovation in WAF. The solution lacks maturity. They should enhance their cloud capabilities, LB, and develop a more efficient cloud-based WAF.
The product should be more secure. It could provide engineers with more logs.
The solution could always be cheaper. It would be nice if they offered easier setups and implementation wizards.
I'd like to be able to access Citrix Gateway through a mobile device.
The common issue that we face is the desktop environment we are giving to the users. For some reason, it fails. We have to reset it and remake it, through the management interface. When it comes to the VDA environment, making it additionally stable is important.
Sometimes the input-output has issues. Maybe it's not as seamless when you plug in audio. It takes some time to reflect that into Citrix and basically to allow Citrix to use those audiences and put out devices.
As an organization, our initiative is to move to the cloud, Citrix Gateway needs to improve its cloud capabilities and make the cloud solution more robust.
Technical support could be improved.
As Citrix Gateway is a third party solution, we wish to have one which is more integrated and involves less administration. We want one which would allow access with a single click and only require RDP and the clicking of a single icon.
Citrix Gateway has a lot of limitations, cloud limitations as a starting point. Microsoft should combine together and solve those problems. I can't go more than three GBDs whereas on AWS I can go to five GBD and get throughput. Here I'm not able to get into throughput, so I have to deploy multiple gateways to get to throughput and that's a bigger problem.
Its interface could be made a lot easier. It is very kludgy. Its initial setup could be easier.
We are currently looking at automation. It would be good if there is some way to automate it in a fast way. It should be easy to automate. It also has some security issues.
We have experienced issues relating to multi-factor authentication.
The price could be reduced because it is slightly more costly than others available in the market. Technical support could be improved. They could do something more with the dashboard.
It's extremely complicated and it's not intuitive. The solution requires a lot of training to get going on it. I'm not sure that that's necessarily a critique on it. It may be more of a critique on me and my abilities with it, however, it isn't necessarily straightforward. It could stand for some improvement in that sense. If there were wizards for standard deployments, that might be nice. If there were prompts for situations like trying to deploy one virtual server behind one virtual storefront where the how-to was explained, that would be great. Other than that, you have to get really deep in the gears and figure out which gear you need to move and what lever you've got to pull. It's complex.
I would like to see improved logging because it doesn't keep much information for the session monitoring or historical sessions.
Areas that should be improved are the configuration of profiles and uploading and downloading of our certificates.
Cost. Citrix costs more and you still need to have Microsoft Remote Desktop below it.
The solution can be a bit pricey.
The VPN needs to be improved. In comparison to Cisco, the solution doesn't have as many features. Technical support needs improvement.
The solution is already very feature rich, but there are also points for improvement. Fortunatelly, at least so far and with the projects we've been involved, Citrix Support and engineering teams are very responsive and very willing to align with customer specific requests to develop new functionality and enrich the solution. For the next releases, i'm expecting (even) more focus on visibility and analytics.
The two-factor authentication solution needs improvement. It needs a multi-factor authentification. Training videos would be helpful, and they're transitioning to a new portal, as far as I know. So the portal maybe has now improvements and they will provide for a larger community for the users and retailers. This will provide a more improved solution. A forward proxy in the next release would be good, I think. If the solution had a more advanced DNS, it would be an improvement.
Citrix NetScaler is something that connects the deployment. To improve: * The interface should be more user-friendly. * Integration with other applications must improve. * They should provide training videos. * The product needs to have a good dashboard. It's too early to say how the product can improve because I just implemented it. The dashboard or interface should be more clear in reporting issues. Integration with other applications should be more user-friendly.
The load balancing could be improved. Also, remote users should be able to carry connections to our centralized server and access applications remotely.