Network Engineer at a tech services company with 1-10 employees
Real User
Top 5
2024-09-12T16:20:00Z
Sep 12, 2024
The radio band support could be improved, especially for legacy devices. We have faced issues where older devices are not able to connect to the access point, often receiving messages that the password is incorrect. We resolved it by changing to a simpler configuration for older devices.
The improvement factor could be in APs. Also, it could have a control, like MAC address. The report provides the hostname, device name, and IP address. However, it would be better if it also provided the user ID.
Fortinet FortiAP is a scalable solution. Nowadays, all vendors provide scalability. If you are upgrading any Wi-Fi switch to a higher model, then the switch needs to be replaced, which is one of the only problems for the existing customers. SQL is an area in the product that needs improvement. The support offered by the solution has certain shortcomings, making it in areas where improvements are required. Considering the product's support available in India, people mostly go for the premium support, which is considered to be the best. Despite going for premium support services, it is very difficult to get help from Fortinet's technical team since it may take up to 48 hours and may involve emails, making it a cumbersome process.
FortiAP is very good in an indoor environment, but we are struggling with the outdoor environment. That is where we are having certain issues. We are not 100% happy with it. With the indoor environment, we are okay, but we are facing some issues when certain voice-related calls go from wireless points. There are certain drops, and we have faced these issues on an ongoing basis. We also have other vendors such as Aruba and Meraki, and we do not face any issues when there is a Teams or Zoom meeting going on. It could be that FortiAP is okay, but that particular device or appliance is not capable of handling that much load of voice and video. This might be the issue. RF Spectrum Analysis helps to understand what is the coverage and hotspots related to a particular access point, but then when we bought it, we did heat mapping through different vendors. If there are any rogue APs, we can identify them with RF Spectrum Analysis. We can see what the coverage area is, but there are some issues with that. Some of the offices have thick glasses, or the cabins are different, so in the RF coverage, what is shown is not what we get on the practical grounds. There are some issues with signal performance. It has the basic functionality that is mostly used, but there are certain devices that are not able to interconnect. When there is any issue or problem, if the administrator can get some information about that, that will be good. With Meraki and Aruba, we get certain beautiful things. If those can be integrated into this solution, it will be more beneficial, but we understand that being a security company, Fortinet's focus is on security.
Senior Cyber Security Engineer at a tech services company with 51-200 employees
Real User
Top 5
2023-08-28T15:51:00Z
Aug 28, 2023
The wireless functionality is not the best. If they focus a little bit more on fine-tuning the wireless and how it works, that would probably be the area for improvement. It's pretty standard in the industry. There isn't anything that sets it apart.
Fortinet FortiAP provides wireless network access for industries such as banking, healthcare, and logistics. It enhances connectivity with FortiGate and FortiSwitch, ensuring secure data exchange in settings like offices and malls.Fortinet FortiAP is integral for managing connected devices across sectors. It integrates seamlessly with Fortinet products, enhancing security and connectivity. Users benefit from a unified console that simplifies configuration and monitoring without additional...
The radio band support could be improved, especially for legacy devices. We have faced issues where older devices are not able to connect to the access point, often receiving messages that the password is incorrect. We resolved it by changing to a simpler configuration for older devices.
The improvement factor could be in APs. Also, it could have a control, like MAC address. The report provides the hostname, device name, and IP address. However, it would be better if it also provided the user ID.
There is room for improvement in the product by expanding the number of SSIDs that can be broadcast.
Fortinet FortiAP is a scalable solution. Nowadays, all vendors provide scalability. If you are upgrading any Wi-Fi switch to a higher model, then the switch needs to be replaced, which is one of the only problems for the existing customers. SQL is an area in the product that needs improvement. The support offered by the solution has certain shortcomings, making it in areas where improvements are required. Considering the product's support available in India, people mostly go for the premium support, which is considered to be the best. Despite going for premium support services, it is very difficult to get help from Fortinet's technical team since it may take up to 48 hours and may involve emails, making it a cumbersome process.
FortiAP is very good in an indoor environment, but we are struggling with the outdoor environment. That is where we are having certain issues. We are not 100% happy with it. With the indoor environment, we are okay, but we are facing some issues when certain voice-related calls go from wireless points. There are certain drops, and we have faced these issues on an ongoing basis. We also have other vendors such as Aruba and Meraki, and we do not face any issues when there is a Teams or Zoom meeting going on. It could be that FortiAP is okay, but that particular device or appliance is not capable of handling that much load of voice and video. This might be the issue. RF Spectrum Analysis helps to understand what is the coverage and hotspots related to a particular access point, but then when we bought it, we did heat mapping through different vendors. If there are any rogue APs, we can identify them with RF Spectrum Analysis. We can see what the coverage area is, but there are some issues with that. Some of the offices have thick glasses, or the cabins are different, so in the RF coverage, what is shown is not what we get on the practical grounds. There are some issues with signal performance. It has the basic functionality that is mostly used, but there are certain devices that are not able to interconnect. When there is any issue or problem, if the administrator can get some information about that, that will be good. With Meraki and Aruba, we get certain beautiful things. If those can be integrated into this solution, it will be more beneficial, but we understand that being a security company, Fortinet's focus is on security.
I would like to have automation capabilities that would help us reduce the configuration steps.
FortiAP could be a little cheaper.
The wireless functionality is not the best. If they focus a little bit more on fine-tuning the wireless and how it works, that would probably be the area for improvement. It's pretty standard in the industry. There isn't anything that sets it apart.
The security integration between the network and firewall has room for improvement.