Hornbill Systems Supportworks Reviews

Name: Hornbill Systems Supportworks
Brand: Hornbill Systems
Rating: 3.5 (2 reviews)

3.5 out of 5

2 reviews
50% willing to recommend

695 followers

What is Hornbill Systems Supportworks?

Supportworks brings you the ideal combination of business process automation, functionality and flexibility. It's a comprehensive ITIL-compatible application that satisfies most requirements out of the box. Fully integrated processes and support templates mean you can rapidly adopt key components of the service lifecycle. If you don't need all the disciplines immediately, just switch them off until you're ready. Supportworks has the flexibility to support any service desk requirement: HR and FM applications are available. which means you can run all your service desks on a single platform, eliminating duplicated effort, reducing hardware and software costs, and simplifying support.

Get the IT Service Management (ITSM) Buyer's Guide and find out what your peers are saying about Hornbill Systems Supportworks, ServiceNow and more!

Hornbill Systems Supportworks is the #31 ranked solution in top Help Desk Software and #35 ranked solution in top IT Service Management (ITSM) solutions. PeerSpot users give Hornbill Systems Supportworks an average rating of 7.0 out of 10. Based on the analysis of the 2 most recent Hornbill Systems Supportworks reviews, the overall sentiment is positive, with a sentiment score of 6.8. Hornbill Systems Supportworks is most commonly compared to ServiceNow: Hornbill Systems Supportworks vs ServiceNow.

Buyer's Guide

IT Service Management (ITSM)

November 2024

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Helped 824,052 peers since 2012

Hornbill Systems Supportworks mindshare

Product category:

As of December 2024, the mindshare of Hornbill Systems Supportworks in the IT Service Management (ITSM) category stands at 0.6%, up from 0.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.

IT Service Management (ITSM)

Key learnings from peers

Last updated Dec 2, 2024

Valuable Features

"The solution's business process flow is quite strong. Its reporting is quite good. The standard, basic ITSM functionality like call logging and call flow, for example, are areas the solution really excels in."

Room for Improvement

"It's worked well for us for a significant period of time. However, we are kind-of outgrowing it at the moment. We're struggling a bit with making it meet our requirements."

Pricing

"Our organization pays about $40,000 annually. There are ongoing consultancy costs and if we want to change anything, we're charged a day rate. Other than that, there are no other extra costs involved in working with the solution."