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BMC Client Management Reviews

Vendor: BMC
4.3 out of 5
264 followers
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What is BMC Client Management?

Client Management automates endpoint management and helps organizations control costs, maintain compliance, and reduce risk. From device acquisition to disposal, Client Management provides an accurate view of hardware installations, ensures device adherence to organizational and industry policies, and supports systems and software currency.

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BMC Client Management is the #7 ranked solution in top Mobile Device Management (MDM) solutions and #8 ranked solution in top Endpoint Compliance solutions. PeerSpot users give BMC Client Management an average rating of 8.6 out of 10. Based on the analysis of the 7 most recent BMC Client Management reviews, the overall sentiment is positive, with a sentiment score of 7.4. (Among the lowest in the category). BMC Client Management is most commonly compared to Jamf Pro: BMC Client Management vs Jamf Pro. BMC Client Management is popular among the large enterprise segment, accounting for 64% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 19% of all views.
Buyer's Guide
Mobile Device Management (MDM)
December 2024
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Helped 824,067 peers since 2012

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BMC Client Management mindshare

As of December 2024, the mindshare of BMC Client Management in the Mobile Device Management (MDM) category stands at 4.2%, up from 3.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Mobile Device Management (MDM)
 
 
Key learnings from peers

Valuable Features

Patch management, software license management, remote control, and compliance are highly valued features of BMC Client Management. It excels in remote access to employee devices, ensuring security policy compliance, exporting reports, and managing diverse endpoints like iOS, Android, Linux, Unix, and Windows. Erlik like that BMC Helix works flawlessly, providing seamless software deployment and inventory management. Organizations appreciate its stability and patching capabilities, especially when prompting reboots after updates.
  • "BMC Client Management is a stable solution and one of the best in the market. It allows me to manage all recipe endpoints, including iOS, Android, Linux, Unix, and Windows, all within the same solution."
  • "The most valuable features of the solution are its patching capabilities and the help it offers when it comes to use cases, like prompting for the reboot after a certain period of time."
  • "The inventory and patch management tools are very valuable."

Room for Improvement

BMC Client Management needs better support for Linux patching and Android devices and improved integration. Users want vulnerability assessment scanning at the endpoint and better remote control functionality. The software’s reliance on agents complicates compliance and patch management. There's also demand for remote access similar to Remote Desktop Protocol, a command execution feature for SAP, application whitelisting, and an enhanced hierarchy for managing endpoints.
  • "In BMC Client Management, I would like to see more features for executing commands remotely. For example, with SAP, there isn't the capability to execute all the commands available in the console. The latest version includes more endpoints, but they do not cover everything the operations team needs. Additionally, I think improving the hierarchy for managing endpoints is crucial. Extending the endpoint capabilities would be highly beneficial."
  • "The solution does not offer the functionality of remote access to users."
  • "The solution needs to add whitelisting because many customers request it."

ROI

Users have mentioned that BMC Client Management significantly improved their operational efficiency and reduced downtime. They observed a notable increase in system reliability and noted that the tool streamlined their asset management processes. They highlighted the simplicity in monitoring and maintaining their IT infrastructure, which led to cost savings and better resource allocation. Many users felt that the investment provided tangible returns through enhanced productivity and minimized manual tasks.

Pricing

BMC Client Management pricing and licensing are perceived as very affordable by users. They charge annually per node and offer flexibility with suite or individual component licenses. The primary server license costs around $1,000 per year, with additional component costs based on the number of endpoints. Despite some considering it a high-priced solution, users find it provides great value due to its performance and capabilities.
  • "BMC Client Management is a high-priced solution, but given its performance and capabilities, I think it offers great value. I don't have the exact number for the yearly licensing costs. I believe there is an additional cost of around two hundred dollars."
  • "BMC Client Management is a very affordable solution. There is one main server license which I believe is around $1,000 per year, and then there is the license for the actual solution. With the solution license, you can opt for a suite license where you get access to all the features and benefits, or alternatively you can buy any of the five main components of the suite license individually."
  • "To use BMC Client Management they charge annually per node."

Popular Use Cases

BMC Client Management is primarily used for software deployment, patch management, regulatory compliance, and inventory management. Entities utilize it to manage endpoints, ensure software compliance, automate desktop and laptop processes, and maintain security standards. Examples include significant cost savings in software license management for large construction firms and extensive endpoint management for financial institutions.

Service and Support

Customer service and support of BMC Client Management receives mixed feedback. Some users find it very good, rating it a four out of five and seven out of ten. Others rarely need it due to their strong internal support. A few find it slow to respond and less effective, sometimes resolving issues faster than BMC. Most requests relate to patches or updates.

Deployment

Initial setup of BMC Client Management is mostly straightforward with variations depending on deployment method. On-premise deployments can be complex, while cloud versions are simpler, taking 10 to 15 minutes for setup. Full deployment timing ranges from two months to eight months. Some find agent deployment to be time-consuming. Users must understand different functionalities and modules. Patches are deployed gradually. Those using automation tools or AD policies find the setup simpler. COVID-19 increased demand for remote deployment.

Scalability

BMC Client Management is scalable, supporting deployments from small to large configurations. Users rate its capacity highly, and it is straightforward to expand by adding new relays for managing more endpoints. Experiences suggest no issues with scalability, making it suitable for small, medium, and enterprise organizations. Its cloud availability increases preference among customers.

Stability

BMC Client Management is considered very stable. Users have not faced significant issues, and they rate its stability highly. Occasional configuration or policy problems may arise, but these are minor. Upgrades to newer versions occur cautiously to avoid bugs, yet the latest versions are also reliable once tested. Stability has been consistently good, with no breakdowns reported and solid performance noted.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Mobile Device Management (MDM) Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Computer Software Company
19%
Financial Services Firm
14%
Government
8%
Healthcare Company
7%
Manufacturing Company
7%
Retailer
6%
Energy/Utilities Company
4%
Comms Service Provider
4%
Construction Company
4%
Real Estate/Law Firm
4%
University
3%
Insurance Company
3%
Educational Organization
3%
Transportation Company
1%
Hospitality Company
1%
Performing Arts
1%
Recreational Facilities/Services Company
1%
Marketing Services Firm
1%
Logistics Company
1%
Non Profit
1%
Printing Company
1%
Outsourcing Company
1%
Media Company
1%
Sports Company
1%
Legal Firm
1%
Wellness & Fitness Company
1%

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Learn more about BMC Client Management

BMC Client Management was previously known as BMC Helix Client Management, Helix Client Management, BMC Fromdistance Mobile Device Management.

Product Video

BMC Client Management customers

Charter Manufacturing

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Product Categories

Product Categories
Mobile Device Management (MDM)
Endpoint Compliance

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