Service and Support
Customer service for BMC FootPrints Service Core is described as high-level, with timely resolution of configuration issues. Technical support receives positive feedback for responsiveness and effective problem-solving, including environment recreation for troubleshooting. While service delivery response varies, many find technical support satisfactory, including those with premier and partner-level agreements. Multiple users commend the support for its efficiency and quick response times, often rating it highly on a satisfaction scale.
Deployment
Users find BMC FootPrints Service Core's initial setup varied. Some describe it as complex, needing careful documentation and months of preparation. Others find it straightforward, achievable within a day, and appreciate its ease of integration via SOAP or API. The system demands two main servers and offers simple upgrade processes. Training renders ongoing maintenance uncomplicated. BMC's flexibility allows adaptation to specific processes, highlighting both the complexity and ease experienced by different users.
Scalability
BMC FootPrints Service Core is perceived as scalable, customizable, and suitable for large organizations. Users note its ability to support numerous platforms and employees, especially in regions like Australasia. Some have expressed satisfaction with its performance on mainframes, while others suggest improvements in package offerings and customizability. Despite varying perspectives on its granularity, many agree on its capability to handle large user bases efficiently.
Stability
Users report that BMC FootPrints Service Core is generally stable. Some mention occasional adjustments, such as restarting Tomcat services, while others note it depends on system configuration. Without configuration issues, stability remains strong. Clients, including hospitals and telecom companies, experience consistent performance with no disruptions. Even with past upgrade challenges, users consider it as stable as similar applications. They express no significant concerns, seeking only improvements in workflow and intuitiveness.
