Customer Service: The Customer Service from Cisco is excellent. They have proven to be responsive to whatever I might need. The Customer Service from my Cisco Partner is also excellent. I have worked with many partners over the years, and this team is very, very good at responding quickly to whatever I might need. Technical Support: Cisco TAC is the very best support I have seen from any company I have every had to work with. Regardless of the issue, I know that I can open a ticket and that the help I receive will be what I need. If it's a production outage, they will jump on the call immediately and bring whatever other resources they may need to get me up and running again. *** You pay for it. The SMARTnet contracts to support your products are expensive. You need contracts for hardware as well as for software licensing. It will cost you, but you do get what you pay for.
