Cisco Unified Communications vs Digium Asterisk comparison

Cisco and Digium are both solutions in the Unified Communications category. Cisco is ranked #1 with an average rating of 7.0, while Digium is ranked #4. Cisco holds a 13.9% mindshare in UC, compared to Digium’s 7.9% mindshare. Additionally, 100% of Cisco users are willing to recommend the solution, compared to 75% of Digium users who would recommend it.

Cisco Unified Communications

Read 7 Cisco Unified Communications reviews

685 Views
593 Comparison Views

100% willing to recommend

Digium Asterisk

Read 5 Digium Asterisk reviews

621 Views
539 Comparison Views

75% willing to recommend

Cisco Unified Communications

Digium Asterisk

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Cisco Unified Communications and Digium Asterisk based on real PeerSpot user reviews.

Find out in this report how the two Unified Communications solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Cisco Unified Communications vs. Digium Asterisk Report (Updated: October 2024).

Buyer's Guide

Cisco Unified Communications vs. Digium Asterisk

October 2024

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Helped 816,636 peers since 2012

Categories and Ranking

Cisco Unified Communications

Ranking in Unified Communications

1st

Ranking in IP Telephony & Unified Communications

1st

Average Rating

8.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Digium Asterisk

Ranking in Unified Communications

4th

Ranking in IP Telephony & Unified Communications

3rd

Average Rating

8.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2024, in the Unified Communications category, the mindshare of Cisco Unified Communications is 13.9%, down from 14.2% compared to the previous year. The mindshare of Digium Asterisk is 7.9%, down from 15.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Unified Communications

Featured Reviews

Kani Kumar J

Cisco VOIP Engineer at a computer software company with 1,001-5,000 employees

Reliable customer communication and good third-party integrations with minor server update issues

Cisco supports third-party gadgets, including workforce management systems. These can be directly integrated with Cisco, a feature not widely supported by other contact centers. Additionally, redundancy is set up, meaning if one side of the server goes down, the other side will take over to prevent the contact center from completely failing.

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Amjad-Khan

Technical Lead at a marketing services firm with 11-50 employees

Call recording, call logging, and the stability are pivotal features for our clients

We mainly replace old telephony equipment. If, for instance, there is an old Alcatel telephone system (digital or analog), and the customer asks us for a new option for IP telephony, then we offer both the Cisco- and Asterisk-based systems. We know the billing, we know the pricing of the items and what we can offer with both solutions. There are multiple factors involved when selecting a vendor * stability * support * features. If the product is stable, the product has good support, and it has enough features which we can offer to our clients, then the product is under our consideration.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The Click to dial feature was one of the most important features for the customer."

"Cisco supports third-party gadgets, including workforce management systems."

"We use Extension Mobility and Jabber a lot with mobile remote access. In addition to video calls with Jabber, this greatly enriched communications between coworkers."

"The most valuable features are call recording, call logging, and the stability."

Cons

"An improvement option could be to incorporate the Voicea solution with Communication Manager, allowing it to make a translation between different languages automatically in a conversation."

"Sometimes, minor temporary issues can arise while updating the servers."

"Some features take a lot of steps to configure, so having areas where a few clicks can configure a feature for a user would be nice."

"CTI, computer telephony integration, is a necessary component. It must be a part of the basic code. Currently, we need to use external connectors for call centers."

Pricing and Cost Advice

Information not available

"If the client requires an economical solution with many features, we can offer them Digium Asterisk, where there is no licensing. It is a good, economical solution."

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816,636 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

University

13%

Computer Software Company

11%

Financial Services Firm

Government

Computer Software Company

18%

Financial Services Firm

15%

Comms Service Provider

10%

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What needs improvement with Cisco Unified Communications?

Sometimes, minor temporary issues can arise while updating the servers. These updates can cause bugs that lead to temporary issues. Although they do not have a major impact, these issues still need...

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What is your primary use case for Cisco Unified Communications?

It is basically a contact center solution. In contact centers, it acts as a bridge connecting the customer and the product company and the end customer. For example, if we are running a bank, the c...

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What is your experience regarding pricing and costs for Cisco Unified Communications?

The pricing varies based on the setup. ECCX has lower pricing for up to 400 users, whereas PCC is more expensive. Pricing increases based on requirements and features.

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Comparisons

Fortinet FortiVoice vs Cisco Unified Communications

Compared 41% of the time

Skype for Business vs Cisco Unified Communications

Compared 25% of the time

Cisco Jabber vs Cisco Unified Communications

Compared 16% of the time

Kamailio SIP Server vs Cisco Unified Communications

Compared 9% of the time

Siemens OpenScape vs Cisco Unified Communications

Compared 9% of the time

More Cisco Unified Communications Competitors

Kamailio SIP Server vs Digium Asterisk

Compared 37% of the time

Fortinet FortiVoice vs Digium Asterisk

Compared 35% of the time

Cisco Jabber vs Digium Asterisk

Compared 28% of the time

More Digium Asterisk Competitors

Product Reports

Buyer's Guide

Unified Communications

October 2024

Download Cisco Unified Communications product report

Buyer's Guide

Unified Communications

October 2024

Download Digium Asterisk product report

Also Known As

No data available

Asterisk

Learn More

Cisco

Digium

Overview

With Cisco Voice and Unified Communications, you can unify all your voice, video, data, and mobile applications for interactive collaboration.

Open source PBX system providing a complete telecommunications platform.

Sample Customers

Afni, Allied Irish Banks, Bellevue, Came Group, Children's Hospital Colorado, Erickson Living, IDEALondon, Instituto Zaldivar, John Lewis, Linz AG, London Hydro, Lone Star College System, Lone Star College System, Mondi Group, North West Redwater, Park Nicollet, Pentana Solutions Australia, Pilatus, Pirelli, Portugal Ministry, Presidio Inc., Republic Bank & Trust Company, Saipem, SickKids Foundation, Top Right Group, Vital Images

Yahoo, Penn Univeristy of Pennsylvania, US Army, Google, eBay

Buyer's Guide

Cisco Unified Communications vs. Digium Asterisk

October 2024

Free Report: Cisco Unified Communications vs. Digium Asterisk

Find out what your peers are saying about Cisco Unified Communications vs. Digium Asterisk and other solutions. Updated: October 2024.

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816,636 professionals have used our research since 2012.

See our Cisco Unified Communications vs. Digium Asterisk report.

See our list of best Unified Communications vendors and best IP Telephony & Unified Communications vendors.

We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.