Citrix Endpoint Management Reviews

Name: Citrix Endpoint Management
Brand: Citrix
Rating: 4 (11 reviews)

4.1 out of 5

11 reviews
90% willing to recommend

721 followers

What is Citrix Endpoint Management?

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Citrix Endpoint Management is the #9 ranked solution in top Unified Endpoint Management (UEM) solutions. PeerSpot users give Citrix Endpoint Management an average rating of 8.2 out of 10. Based on the analysis of the 11 most recent Citrix Endpoint Management reviews, the overall sentiment is positive, with a sentiment score of 6.9. (Among the highest in the category). Citrix Endpoint Management is most commonly compared to Microsoft Intune: Citrix Endpoint Management vs Microsoft Intune. Citrix Endpoint Management is popular among the midsize enterprise segment, accounting for 62% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 57% of all views.

Buyer's Guide

Citrix Endpoint Management

November 2024

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Featured reviews

SivaKuppala

Senior Architect at Wipro Limited

VMware is also a part of our practice, but my focus is predominantly on Citrix, which constitutes about 80% of our management, with VMware covering the remaining percentage. VMware excels in server-related virtualization and is considered the best in that domain. However, for desktop virtualization, Citrix is more mature. Both offer comprehensive product support and robust security features, with extensive partnerships across hardware vendors like HP and Cisco. In terms of cons, VMware tends to be more expensive and complex, with some degree of vendor lock-in. Citrix, on the other hand, offers a better user experience and is more flexible and scalable. While both platforms have their features, Citrix has less licensing complexity compared to VMware, and support quality is comparable between the two.

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Mitul Rajput

GM COE at Anuntatech Management Services Ltd

We have seen improvements in compliance management on the devices The features are less than that provided by VMware. The tool’s battery usage was high. We received complaints from the users regarding it. I have used the solution for more than nine years. I rate the tool’s stability an eight…

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Mitul Rajput

GM COE at Anuntatech Management Services Ltd

This solution could be deployed both on-premise and on-cloud, but the on-premise solutions are being decommissioned, so everything is on-cloud only now. The customers who have their solution deployed on-premise are converting them to cloud now. A valuable feature of Citrix Endpoint Management is…

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Citrix Endpoint Management mindshare

As of November 2024, the mindshare of Citrix Endpoint Management in the Unified Endpoint Management (UEM) category stands at 3.1%, up from 2.9% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Unified Endpoint Management (UEM)

Key learnings from peers

Last updated Nov 1, 2024

Valuable Features

Citrix Endpoint Management offers centralized control for iOS and Android, easy policy and app deployment, and supports BYOD while securing data in a data center. Features include ShareFile for secure sharing, application VPN, and ICA protocol for efficient bandwidth use. Secure application delivery ensures data protection and compliance. Stability, secure mail gateway, and flexible application management enhance its value. Users benefit from seamless access anytime, anywhere. Compliance management sees notable improvements.

"Users can log in anytime, anywhere, using any device, which is a significant advantage."
"One key feature is secure application delivery, which enables the secure delivery of mobile and web applications to end-user devices. This ensures data protection and compliance with corporate policies."
"We have seen improvements in compliance management on the devices."

Room for Improvement

Citrix Endpoint Management requires improvement in several areas. Support for Android devices is lacking. The Multi-Tenant component is difficult to manage. Windows 10 and Apple device features are limited and integration capabilities need enhancement. Users find MDM features less advanced than competitors. High battery usage is a concern. Citrix's reliance on backend services can lead to misinterpretation of issues, and the support team needs more responsiveness in addressing user concerns.

"The support provided by Citrix needs improvement."
"Citrix often depends on other services like backend data centers, network security, and application firewalls. Issues in these areas can be misinterpreted as Citrix issues by users."
"The tool’s battery usage was high."

ROI

Organizations implemented a $50.00 charge for BYOD users to offset Citrix Endpoint Management costs. Faster communication processes contributed to the return. Citrix Endpoint Management was offered as a managed service, but the specific financial impact was unclear for some. Users recognized its value. Twenty-five percent of certain revenue streams originated from Citrix, demonstrating financial benefits.

Pricing

Enterprise users find Citrix Endpoint Management's pricing and licensing varied, with setup costs around $1,800 plus annual license fees. There are different licensing models, such as per-user, subscription, and concurrent user options, with costs like $300 per concurrent user and $150 annually for user-based licenses. Some perceive the cloud licenses as expensive, but many find pricing moderate, fitting well within budgetary constraints. New Hybrid Cloud licenses provide added benefits but may increase costs.

"The licensing costs vary depending on the customer and the licensing model. We have three main types: per-user, subscription, and concurrent user licenses, plus a user-based model."

Popular Use Cases

Organizations utilize Citrix Endpoint Management to deliver enterprise applications to mobile devices, enhance security by centralizing data in the data center, and access patient applications securely. They provide support, manage deployments, and engage in proactive monitoring. Citrix partners implement this for diverse endpoints, enabling remote management, application management, compliance, and IT service integration. With deployment options including cloud, they streamline operations, offering an optimized user experience and handling device lifecycle management.

Service and Support

Citrix Endpoint Management garners mixed feedback. Some praise the customer service and technical support, citing quick responses, knowledgeability, and personal connections with support personnel in certain regions. Others express dissatisfaction, particularly with slower response times for non-critical issues and a tiered support system resulting in delays. While high ratings are given for urgent matters, support for less critical issues is criticized. Documentation is deemed comprehensive and thorough by many users.

Deployment

The initial setup of Citrix Endpoint Management is often straightforward and easy to install. Some users mention that complexities arise, particularly with multi-tenant configurations, while single-tenant setups are simpler. Individuals with experienced teams find the process easier. Challenges can occur due to customer dependencies, infrastructure complexities, and security concerns, especially in sectors like banking. Automation helps mitigate deployment difficulties, but extensive training may be needed for new users.

Scalability

Citrix Endpoint Management has strong scalability features with methods like vertical and horizontal scaling. Organizations experience ease in scaling by increasing licenses. It supports large groups of users, including over a thousand. Its architecture is modular and suits various deployment methods. The system requires little effort to expand, proven by diverse user environments, such as large healthcare and corporate setups, making it highly suitable for expanding user needs in different sectors.

Stability

Citrix Endpoint Management is stable, with some encountering occasional challenges but often manageable. Many users rate its stability between eight and nine out of ten, noting it's a mature technology. Some report no issues, using it since 2014 without problems, while others mention battery life concerns and undocumented memory requirements causing crashes until resolved by support.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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