Citrix Endpoint Management Reviews

Name: Citrix Endpoint Management
Brand: Citrix
Rating: 4.0 (12 reviews)

4.0 out of 5

12 reviews
90% willing to recommend

722 followers

What is Citrix Endpoint Management?

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Citrix Endpoint Management is the #9 ranked solution in top Unified Endpoint Management (UEM) solutions. PeerSpot users give Citrix Endpoint Management an average rating of 8.0 out of 10. Based on the analysis of the 12 most recent Citrix Endpoint Management reviews, the overall sentiment is positive, with a sentiment score of 7.1. (Among the highest in the category). Citrix Endpoint Management is most commonly compared to Microsoft Intune: Citrix Endpoint Management vs Microsoft Intune. Citrix Endpoint Management is popular among the midsize enterprise segment, accounting for 63% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 57% of all views.

Buyer's Guide

Citrix Endpoint Management

November 2024

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Featured reviews

SivaKuppala

Senior Architect at Wipro Limited

VMware is also a part of our practice, but my focus is predominantly on Citrix, which constitutes about 80% of our management, with VMware covering the remaining percentage. VMware excels in server-related virtualization and is considered the best in that domain. However, for desktop virtualization, Citrix is more mature. Both offer comprehensive product support and robust security features, with extensive partnerships across hardware vendors like HP and Cisco. In terms of cons, VMware tends to be more expensive and complex, with some degree of vendor lock-in. Citrix, on the other hand, offers a better user experience and is more flexible and scalable. While both platforms have their features, Citrix has less licensing complexity compared to VMware, and support quality is comparable between the two.

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Johan Sahle

System Consultant at Advania hf.

We use Citrix Endpoint Management for mobile device management and endpoint management, specifically focusing on shared devices where user accounts can be utilized without needing many licenses For us, Citrix Endpoint Management allows the use of user accounts without requiring many licenses if…

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Mitul Rajput

GM COE at Anuntatech Management Services Ltd

We have seen improvements in compliance management on the devices The features are less than that provided by VMware. The tool’s battery usage was high. We received complaints from the users regarding it. I have used the solution for more than nine years. I rate the tool’s stability an eight…

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Citrix Endpoint Management mindshare

As of November 2024, the mindshare of Citrix Endpoint Management in the Unified Endpoint Management (UEM) category stands at 3.1%, up from 2.9% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Unified Endpoint Management (UEM)

Key learnings from peers

Last updated Nov 8, 2024

Valuable Features

Citrix Endpoint Management offers ease of use, centralized management, and streamlined deployment. It supports iOS, Android, and Windows Phone with features like secure mail, data protection, and application delivery. ShareFile enhances security during sharing. Its stability amid cloud transition is notable. The system supports BYOD, ensuring data localization in data centers, enhancing compliance. It efficiently manages user accounts on shared devices, reducing costs. ICA protocol optimizes bandwidth and boosts security, allowing access anywhere.

"We have found the ability to manage user accounts on shared devices valuable as it reduces the need for multiple licenses, which saves costs."
"We have found the ability to manage user accounts on shared devices valuable as it reduces the need for multiple licenses, which saves costs."
"Users can log in anytime, anywhere, using any device, which is a significant advantage."

Room for Improvement

Citrix Endpoint Management needs to improve Android support, remote control, and features for Windows 10. Architecture and application integration require enhancement. Users report frequent problems updating iOS devices and difficulty with the Multi-Tenant component setup. Citrix Endpoint Management's battery usage is higher than alternatives, and support services are slow, particularly in critical areas. Compatibility issues with iOS updates and backend dependencies are also sources of user dissatisfaction.

"The iOS version updates do not work as well as I would like."
"The iOS version updates do not work as well as I would like."
"The support provided by Citrix needs improvement."

ROI

Charging users $50 for BYOD helped counter the product and license costs. Faster communication contributed positively. Citrix Endpoint Management accounted for 25% of revenue, highlighting its positive impact on return on investment. Some users mentioned offering it as a managed service, unsure of the company's exact financial returns. رغم عدم الخبرة المالية الشخصية، قُدّرت القيمة.

Pricing

Citrix Endpoint Management has varied pricing and licensing structures, including per-user, subscription, and concurrent user licenses. Setup costs can reach $1,800, with yearly licenses necessary. Concurrent licenses average $300 per user, user-based at $150 annually, and subscriptions at $22.50 monthly per user. While some users find the cloud license costly, others consider the pricing reasonable, fitting well within their budgets. Additionally, the new Hybrid Cloud license offers benefits but at higher costs.

"The licensing costs vary depending on the customer and the licensing model. We have three main types: per-user, subscription, and concurrent user licenses, plus a user-based model."

Popular Use Cases

Citrix Endpoint Management is utilized by organizations to deliver enterprise applications across mobile devices, manage VPN gateways, and enhance security by keeping data centralized. It supports mobile device management and endpoint management for shared devices and offers cloud and hybrid deployment options. Organizations benefit from central management of various devices, proactive monitoring, data protection, compliance, and IT service integration, providing an optimized user experience. Companies often partner with Citrix for implementation and support services.

Service and Support

Citrix Endpoint Management's customer service generally receives positive feedback, with users appreciating quick response times and helpful, knowledgeable staff. Some users have direct access to higher-ups for critical issues. However, challenges exist with technical support, particularly for non-urgent issues, where response times are criticized. While some users find the documentation comprehensive and abundant, others report inefficiencies and slow responses, rating technical support around five to eight out of ten, suggesting room for improvement in proactivity and responsiveness.

Deployment

Users experienced a straightforward initial setup with Citrix Endpoint Management. Zenprise SMG adds security for device communication. Challenges included managing MTC and infrastructure dependencies. Installation was facilitated by skilled teams and automation, reducing manual tasks. Security, compliance, and training are crucial, especially for sectors like banking. The management components were manageable for engineers, but end-user adoption took time. Scalability and performance issues could arise, yet installations were manageable with clear planning and execution.

Scalability

Citrix Endpoint Management exhibits excellent scalability, facilitating seamless expansion through license adjustments, vertical or horizontal scaling. It supports thousands of users, including healthcare professionals, with efficient device deployment like bulk enrollment. Its modular architecture supports user growth without issues, evidenced by large clientele. Scalability varies with implementation type, but users rate it highly, ranging from seven to ten. Cloud-based implementations are particularly scalable, meeting diverse organizational needs without reported challenges.

Stability

Citrix Endpoint Management is generally stable with few issues, offering a reliable experience for users. Some have noted memory challenges and faster battery drain, but these are manageable. Despite occasional restarts, users rate stability highly, with scores ranging from eight to nine out of ten. Long-term users since 2014 report satisfactory stability, supporting its reputation as a mature technology.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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