Service and Support
CyberArk Endpoint Privilege Manager's customer service scores highly, but technical support experiences mixed feedback. Average ratings suggest they are helpful and responsive, yet some find responses delayed and cumbersome. Issues like needing certification to file tickets can complicate processes. Some users praise the expertise, efficient ticket handling, and available resources, while others encounter frustrating waits and unhelpful interactions. The support community and documentation offer valuable self-service options, aiding independent resolution of common issues.
Deployment
CyberArk Endpoint Privilege Manager's initial setup varies in complexity. For experienced users, it is straightforward, while novices find it challenging, taking several days to weeks. The setup involves managing multiple components and configurations, especially when federated credentials or high-availability customizations are required. Deployment time depends on organizational size, with smaller environments set up more quickly. Proper documentation aids the process, yet handling endpoints and integrating systems can complicate the setup further.
Scalability
CyberArk Endpoint Privilege Manager is considered highly scalable by many users. Organizations find it easy to expand usage to thousands of endpoints, though some encounter challenges with management and configuration. Most agree it's suitable for varying environments, from small setups to large enterprises. Despite requiring effort for large deployments, it supports flexibility with distributed architecture. Users rate its scalability highly, highlighting capabilities like cloud-based features and adaptable infrastructure for seamless expansion.
Stability
CyberArk Endpoint Privilege Manager is considered highly stable, reliable, and performs well. Users report it doesn't crash or freeze, with minimal bugs or glitches. Server-side issues require weekly restarts. Upgrading involves downtime. Stability ratings range from seven to ten out of ten. It works effectively online and offline, with Windows performing better than Linux. High availability and disaster recovery features enhance reliability. Users highlight a small memory footprint and commend its uptime at 99.99 percent.