Service and Support
Customers have varying experiences with Dell CloudIQ customer service. Some have regular contact and require assistance for server changes, rating their support four out of five. Others have not needed help yet, indicating no issues faced. However, some find reaching support challenging, noting difficulties since Dell's acquisition of EMC.
Deployment
Initial setup for Dell CloudIQ is often described as straightforward and quick, with some reports of deployment taking merely minutes or up to a few hours. Users need to integrate with existing infrastructures like VMware, storage devices, and secure services. Occasionally, a slightly more complex setup occurs, requiring knowledge of connecting infrastructures and can extend to two weeks. Advanced setup does not necessitate engaging additional vendors. Scalability is rated highly.
Scalability
Scalability for Dell CloudIQ is considered favorable, with multiple users managing their storage and backup tasks smoothly. While expanding requires additional supported hardware, it's deemed appropriate for varied business sizes. Users acknowledge its stability, rating it highly. There's a noted limitation in device compatibility, suggesting an improvement area. In general, Dell CloudIQ efficiently supports their scalability requirements, making it a viable option for their organizational needs.
Stability
Dell CloudIQ exhibits notable stability, surpassing other EMC models and presenting fewer vulnerabilities over four years compared to VMware and Veritas. Users consistently highlight its compact, compressed, and optimized nature, with no recorded incidents of instability or clashes. It earns a high rating of nine out of ten for steadiness. Those utilizing CloudIQ appreciate its reliability and consistency, affirming its dependable performance in monitoring environments.
