Dell CloudIQ vs OpsRamp comparison

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Dell CloudIQ

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Executive SummaryUpdated on Oct 9, 2024

Dell CloudIQ and OpsRamp compete in the IT operations management space, with Dell CloudIQ having an advantage in pricing and customer support satisfaction, and OpsRamp preferred for its feature set.

Features: Dell CloudIQ provides proactive health monitoring, AI-driven analytics, and efficient infrastructure management. OpsRamp offers a comprehensive IT operations management platform, robust integrations, and a wide range of capabilities.

Room for Improvement: Dell CloudIQ can enhance its integration capabilities, expand its analytics features, and offer better scalability options. OpsRamp could improve its user interface, simplify its deployment process, and enhance its customer training resources.

Ease of Deployment and Customer Service: Dell CloudIQ features streamlined deployment with highly accessible and responsive customer support. OpsRamp offers a customizable deployment model with detailed guidance and support throughout the process.

Pricing and ROI: Dell CloudIQ offers competitive pricing with high ROI through cost-efficient solutions. OpsRamp requires a higher initial investment, but its extensive features often justify the costs with substantial ROI.

To learn more, read our detailed Dell CloudIQ vs. OpsRamp Report (Updated: October 2024).

Dell CloudIQ vs. OpsRamp

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Helped 814,649 peers since 2012

Categories and Ranking

Dell CloudIQ

Ranking in IT Infrastructure Monitoring

34th

Average Rating

8.0

Number of Reviews

Ranking in other categories

No ranking in other categories

OpsRamp

Ranking in IT Infrastructure Monitoring

30th

Average Rating

8.0

Number of Reviews

Ranking in other categories

Event Monitoring (6th), AIOps (12th)

Mindshare comparison

As of November 2024, in the IT Infrastructure Monitoring category, the mindshare of Dell CloudIQ is 1.2%, up from 1.0% compared to the previous year. The mindshare of OpsRamp is 2.9%, up from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring

Featured Reviews

Yaswanth Yathaluru

Sr. Storage & Backup Engineer at a retailer with 10,001+ employees

Oct 17, 2022

Easily visualize your environment's performance and forecast its capacity

Our company uses the solution for forecasting capacity and performance via cloud visualization that is maintained by Dell. The solution is a maintenance tool that is used by our storage and backup teams to view PowerScale and our cloud. The tool for forecasting capacity is valuable. PowerScale…

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Muhammad Umair Gulfam

Implementation Engineer at a computer software company with 201-500 employees

Nov 29, 2023

Automates Azure resource monitoring and inventory management but slow with real-time patch status

There is room for improvement in the performance of the product. The main problem is with patch management. The actual problem we're facing is with the patch management feature. It's not real-time, which creates inconsistencies. The machine might say there are no updates available, while the OpsRamp agent reports that everything's patched. It's a mismatch. We recently started a new marketplace for clients where we manage patch management. We try to share knowledge with OpsRamp, but they don't have a rapid process for product enhancements. Our main pain point is the lack of engagement from the product team. If someone from OpsRamp could discuss our concerns, work on future enhancements, or even give us an estimated timeline (ETA), it would be a huge improvement.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Has really nice roll-up dashboards."

"Fewer vulnerabilities have been observed in the four years we have used the solution."

"The best thing about this solution is that you can check for the infrastructure and system updates that you might need to be compliant with the Cloud."

"It's convenient because you can access it from a mobile device without needing a laptop."

"The tool for forecasting capacity is valuable."

"Mobile application is the most valuable feature for us. We can monitor all the storages on our phones. It's really good."

"The technical support is fantastic, and they are fast to respond."

"It greatly assists small and medium-sized businesses in using the ITSM, alerting, and monitoring features."

"The most valuable features of OpsRamp include a single pane of glass, event correlation, personalized dashboards, and a single platform solution."

"It is a pretty stable solution."

"Predictive analysis is a valued feature."

"The feature we found most valuable in OpsRamp is alert generation because whenever there is any kind of spike on any virtual machine, the solution generates alerts based on the thresholds we implemented. We have integrated our ideas and tools with OpsRamp, so alerts are generated, then we notify the customers. That's the main feature we like about OpsRamp because we don't have to monitor each resource. Instead, OpsRamp does the monitoring for us, and it generates the alerts based on the thresholds."

"The most valuable feature of OpsRamp is the creation of the dashboards of the infrastructure for the CPU memory and SQL servers. Additionally, URL monitoring through Selenium scripting and the availability dashboard is useful."

"The most valuable feature of this solution in my experience, is that the available reporting is quite accurate."

More OpsRamp pros

Cons

"PowerScale is the only file system offered and that is limiting."

"Doesn't do well in terms of integrating with technologies other than Dell."

"In terms of improvement, they should enhance the product range."

"Getting through support has become a difficult thing. Dell's support has degraded since they took over EMC. It's a bit difficult to use."

"The reporting capabilities of this solution could be improved."

"Supporting legacy systems is an area that can be improved."

"The user interface of this product requires some changes as it is not inclusively user-friendly. For example, the performance indicators are color-based , which means that they are confusing for anyone who is color blind."

"An area of improvement would be application monitoring."

"OpsRamp cannot be scaled for big and large company deployments."

"The function to search any particular device within this solution needs to be improved. Currently, the solution develops a lag when a search, or a comparison, is being carried out."

"OpsRamp had shortcomings associated with its network capabilities."

"We would like this solution to be developed into a full CMP tool, so that we are able to use a single product for all of our cloud management needs."

"Automation is currently quite complex and needs to be improved."

"I would like to see two things. The first is a self-service portal for the cloud, any cloud deployments, and the second is maturity validation towards ITSM, internalizing OpsRamp TSM. As a result, instead of integrating with more mature tools similar to ServiceNow, people will use OpsRamp."

More OpsRamp cons

Pricing and Cost Advice

"I believe it is a free product because we don't pay for it."

"The solution is more expensive than NetApp which offers file systems in various price ranges."

"There is an annual licensing fee to use OpsRamp."

"I don't have any idea about the licensing cost for OpsRamp, but I just know that its pricing is based on the resource count for each tenant."

"OpsRamp is a cost-effective solution."

"You pay it for a year and you'll have full access to the entire platform, not only for monitoring and alerting, you will have access to the entire platform, and whatever technology they develop will be made available to you."

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Manufacturing Company

16%

Financial Services Firm

10%

Government

Computer Software Company

15%

Manufacturing Company

14%

Financial Services Firm

10%

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Dell CloudIQ?

Fewer vulnerabilities have been observed in the four years we have used the solution.

What needs improvement with Dell CloudIQ?

It would be even better if it could include information on servers and other hardware components in addition to storage.

What is your primary use case for Dell CloudIQ?

We use it primarily for storage management.

What do you like most about OpsRamp?

Most features work fine.

What is your experience regarding pricing and costs for OpsRamp?

OpsRamp is a cost-effective solution.

What needs improvement with OpsRamp?

OpsRamp had shortcomings associated with its network capabilities. When my company introduced OpsRamp at a discussion, I saw that its network capabilities, which were not there, were in the process...

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Product Reports

IT Infrastructure Monitoring

Download Dell CloudIQ product report

Download OpsRamp product report

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Dell Technologies

Overview

CloudIQ is a no cost Software-as-a-Service (SaaS) offering that provides a simple monitoring interface for an unlimited number of Unity systems. CloudIQ accesses data in near real time to enable monitoring and troubleshooting for Unity systems.

OpsRamp is a leading cloud-based digital IT operations management platform. The solution allows your organization to leverage hybrid observability, process automation, and machine learning to modernize IT operations. OpsRamp can handle the speed, scope, and scale of modern IT and can help you drive productivity and business value. In addition, it can help your business manage, monitor, and consolidate your point tools and applications.

OpsRamp Features

OpsRamp has many valuable key features. Some of the most useful ones include:

Modern infrastructure monitoring: OpsRamp provides end-to-end visibility across applications, data centers, public clouds, point tools, and more.

Intelligent incident management: With this OpsRamp feature, you gain better problem identification, impact analysis, and first response for incidents with a streamlined process. This leads to proactive resolution and automated remediation that natively integrates with your ITSM tools.

Modern IT operations management: OpsRamp can help you consolidate your multiple point tools with its modern, SaaS-based IT operations platform. The solution can combine artificial intelligence, hybrid infrastructure monitoring, incident remediation, and service and topology mapping, so it can easily evolve with your organization

Service-centric AIOps: OpsRamp gives you the ability to examine your incidents, establish a tight feedback loop between your different teams, and reduce alert floods. Additionally, the solution enables your organization to deliver quick resolutions by using OpsQ, its artificial intelligence-powered event management engine.

Cloud migration: OpsRamp is a true multi-tenant, multi-tier SaaS platform that helps you move more applications and workloads to the cloud faster.

Curated dashboards: By using OpsRamp, IT teams can build curated dashboards using PromQL queries. A central dashboard repository can also be created if needed, and dashboards can be reused for shared IT services as necessary.

Topology maps: With OpsRamp’s service-aware topology maps, you are able to keep track of your entire hybrid IT infrastructure, enabling you to troubleshoot issues by using real-time dependencies for hybrid services.

OpsRamp Benefits

There are many benefits to implementing OpsRamp. Some of the biggest advantages the solution offers include:

Autodiscovery: OpsRamp auto-discovers multi-cloud and on-premises infrastructure across your IT environment and maps it to your IT services.

Multi-cloud telemetry and real-time events: The solution captures multi-cloud telemetry and real-time events as they occur so that your organization is able to make data-driven decisions by using the right performance and consumption insights.

Take action faster: OpsQ, the solution’s AIOps event management engine, drives faster incident resolution and helps reduce MTTD/MTTR of business-critical services.

Improved efficiency: OpsRamp helps deliver IT operations as a service. With the platform, you can automate workloads, manage multi-cloud costs, and see your IT operations become more efficient.

Flexible integrations: With OpsRamp, you do not have to get rid of your existing tools. The OpsRamp platform can consolidate them all into one contextual view using the metrics that matter most.

Monitoring integration support: OpsRamp delivers monitoring integration support for more than 150 cloud services across the leading three cloud providers: Amazon Web Services, Microsoft Azure, and Google Cloud.

Sample Customers

North Carolina State University

Epsilon, CloudBrix, GreenPages, NIIT Technologies

Dell CloudIQ vs. OpsRamp