Dell CloudIQ vs LogicMonitor comparison

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Dell CloudIQ

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Executive SummaryUpdated on Oct 9, 2024

LogicMonitor and Dell CloudIQ are competing products in IT infrastructure monitoring. LogicMonitor holds an edge with its flexible pricing and customer support, while Dell CloudIQ stands out with its robust feature set.

Features: LogicMonitor features real-time monitoring, custom dashboards, and extensive integration capabilities. Dell CloudIQ provides comprehensive analytics, proactive alerts, and seamless integration with Dell EMC solutions.

Room for Improvement: LogicMonitor could improve its analytics capabilities, enhance integration within proprietary environments, and offer more complex alert systems. Dell CloudIQ might enhance its flexibility in non-Dell environments, provide more competitive pricing, and simplify initial deployment processes.

Ease of Deployment and Customer Service: LogicMonitor offers simple deployment and efficient support, prioritizing scalability and quick setup. Dell CloudIQ's integration within Dell EMC infrastructures limits flexibility initially but is complemented by dedicated customer support.

Pricing and ROI: LogicMonitor presents a flexible pricing structure with customizable plans, offering favorable ROI. Dell CloudIQ involves higher initial costs but offers advanced analytics and potential long-term savings in Dell-centric environments.

To learn more, read our detailed Dell CloudIQ vs. LogicMonitor Report (Updated: October 2024).

Dell CloudIQ vs. LogicMonitor

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Helped 814,649 peers since 2012

Categories and Ranking

Dell CloudIQ

Ranking in IT Infrastructure Monitoring

34th

Average Rating

8.0

Number of Reviews

Ranking in other categories

No ranking in other categories

LogicMonitor

Ranking in IT Infrastructure Monitoring

11th

Average Rating

9.0

Number of Reviews

Ranking in other categories

Network Monitoring Software (12th), Container Monitoring (5th), Cloud Monitoring Software (13th), AIOps (5th)

Mindshare comparison

As of November 2024, in the IT Infrastructure Monitoring category, the mindshare of Dell CloudIQ is 1.2%, up from 1.0% compared to the previous year. The mindshare of LogicMonitor is 2.4%, down from 2.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring

Featured Reviews

Yaswanth Yathaluru

Sr. Storage & Backup Engineer at a retailer with 10,001+ employees

Oct 17, 2022

Easily visualize your environment's performance and forecast its capacity

Our company uses the solution for forecasting capacity and performance via cloud visualization that is maintained by Dell. The solution is a maintenance tool that is used by our storage and backup teams to view PowerScale and our cloud. The tool for forecasting capacity is valuable. PowerScale…

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Henry-Steinhauer

Systems Engineer at LifePoint Health

Sep 21, 2022

They have an active community of users who are willing to share their experiences and how they have extended the solution to do unusual things.

We are a network of hospitals using the solution to monitor our network devices and all of the interfaces connected to them. It's predominantly instances of applications running on Windows Server. We use the Windows WMI for Windows Server stats. The IT directors at our hospitals use it, so we have…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The tool for forecasting capacity is valuable."

"Has really nice roll-up dashboards."

"Fewer vulnerabilities have been observed in the four years we have used the solution."

"Mobile application is the most valuable feature for us. We can monitor all the storages on our phones. It's really good."

"It's convenient because you can access it from a mobile device without needing a laptop."

"The best thing about this solution is that you can check for the infrastructure and system updates that you might need to be compliant with the Cloud."

"The initial setup is very simple."

"Whenever we reach out to our customers, we give LogicMonitor as a dashboard to them so they don't need to monitor the hardware side separately. For example, if my service is running on their hardware X, that means they don't need to monitor hardware X and our services too. LogicMonitor has the capability of monitoring their hardware as well as our services. This is how LogicMonitor helps us."

"LogicMonitor helps us prevent potential downtime. It's pretty good. It generates low-level warnings that aren't necessarily preemptive but can still alert us to issues we should investigate. These warnings allow us to correlate data and identify areas where we should take action, even if the issues aren't critical."

"The most valuable feature of LogicMonitor is the infrastructure monitoring capability."

"We have very fine-tuned alerting that lets us know when there are issues by identifying where exactly that issue is, so we can troubleshoot and resolve them quickly. This is hopefully before the customer even notices. Then, it gives us some insight into potential issues coming down the road through our environmental health dashboards."

"LogicMonitor improved on-premises infrastructure monitoring in several ways. One key feature was dynamic resource allocation, although we didn't utilize it much in our system. The main functionalities we benefited from were email alerts, network mapping, and dashboards."

"We only have one monitoring tool, and that is LogicMonitor. It does pretty much everything we need under one roof. They are very good at rapidly releasing new features. It's not like we have to wait six months or a year between new features and data sources. There is very quick development. If there is something that doesn't do it for us, I know I can just raise it with support or our delivery representative, and there is a good chance that that will be looked at. If it's not too much effort, we will see it released in the next few months. So, the solution is very good from that perspective. We have everything in LogicMonitor."

"We get full visibility into whatever the customer wants us to monitor and we get it pretty rapidly. That is very important. Only having certain metrics that other platforms will give you out-of-the-box means you only get a small picture, a thumbnail picture. Whereas with LogicMonitor, you get the entire "eight by 10 picture", out-of-the-box. Rather than some availability metrics, you get everything. You get metrics on temperature, anything related to hardware failure, or up and down status."

More LogicMonitor pros

Cons

"PowerScale is the only file system offered and that is limiting."

"Supporting legacy systems is an area that can be improved."

"Doesn't do well in terms of integrating with technologies other than Dell."

"In terms of improvement, they should enhance the product range."

"The reporting capabilities of this solution could be improved."

"Getting through support has become a difficult thing. Dell's support has degraded since they took over EMC. It's a bit difficult to use."

"The topology mapping is all based on the dynamic discovery of devices that could talk to each other. There is no real manual way that you can set up a join between two devices to say, "This is how this network is actually set up." For example, if you have a device, and you're only pinning that device and not getting any real intelligent information from it, then it can't appear on the map with other devices. Or if it can appear, then it won't show you which devices are actually joined to it."

"LogicMonitor should always improve AI because we are always striving for real intelligence. An additional feature we'd like to see in the next release of LogicMonitor is more in the area of identification of when the dominant workload is working. There are certain devices and applications that have cycles of their own. Some are used primarily during prime time, and some are used during the overnight timeframe, and better identification and classification of those workloads would be helpful. For example, we could then do some more planning about, for this particular set of devices, as it has a prime time environment, and we don't want to see a 24-hour average, as we want to see what is the 75th or 90th percentile utilization during the prime time when it is being used, whenever that prime time is."

"The ease of use with data source tuning could be improved. That can get hairy quickly. When I reach out for help, it's usually around a data source or event source configuration. That can get challenging."

"Role-based permissions could be better and updating modules could be smoother."

"The process of upgrading some of the collectors has been a little bit confusing. I need to understand that better."

"LogicMonitor has good features, but the ease of use is a little bit confusing. Additionally, we are looking for workflow automation, which is a little bit tricky for LogicMonitor."

"Dashboarding capabilities could be enhanced. It is cumbersome, you must do it all at once, and then you must repeat the process every now and then."

"The dashboards can be improved. They are good, but there is a pain point. To show things to management, to explain pain points to other customers, to show them exactly where we can do better, the dashboarding could be better. Dashboards need to show the key things. Nobody is going to go into the ample details of Excel sheets or HTML."

More LogicMonitor cons

Pricing and Cost Advice

"I believe it is a free product because we don't pay for it."

"The solution is more expensive than NetApp which offers file systems in various price ranges."

"We are on an enterprise license plan, we are paying $7.75 per device a month. That is for a commitment of 350 devices. Anything that is over the 350 is charged at 1.2 times the rate; 1.2 times $7.75 would be the overage charge. We are looking at increasing our commitment to either 450 or 500 devices. It changes our pricing if we go to 450 devices, bringing it from $7.75 down to $7.70. If we go for 500 devices, it brings it from $7.75 down to $7.50. We will probably factor in the volume discount drop from $7.75 to $7.50 in our decision of whether we uplift or not. We also have some cloud monitors, which are about $500 a month."

"It definitely pays for itself in the amount of time we're not spending with false errors or things that we haven't quite dealt with monitoring. It has been good cost-wise."

"It's an enterprise-grade solution and competitively priced compared to the other solutions that are out there... Our organization is not huge, but LogicMonitor is worth every penny that we pay for it. I've never heard anyone say, "I'm not sure that we're getting good value for money from this product." It's integral to our business."

"As a managed services provider, the licensing model that LogicMonitor provides us is excellent. We are able to scale up and scale down as needed. The pricing is reasonable for the amount of features and support that they provide."

"The pricing can be a little aggressive. Right now, it's a bit much for smaller organizations to adopt it. But comparatively, it also provides good features."

"We pay for the enterprise tech support."

"It is pretty expensive, but we now need one less full-time engineer. With on-prem, we used to have one more engineer in our department. That engineer has now moved to another department. Our capacity is better with this product than the previous one. It is easy for us to manage the sites. You have to choose between the standard account and the premium account. With the premium account, you get a lot more than the standard one, and you can also buy some extra features. It is a good thing to look at them because you would probably want to buy them. You should take your time and negotiate the price. They are easy. Like all cloud providers, they are able to discuss the price and if necessary, change the price."

"They are expensive for the cloud."

More LogicMonitor pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Manufacturing Company

16%

Financial Services Firm

10%

Government

Computer Software Company

22%

Financial Services Firm

11%

Manufacturing Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Dell CloudIQ?

Fewer vulnerabilities have been observed in the four years we have used the solution.

What needs improvement with Dell CloudIQ?

It would be even better if it could include information on servers and other hardware components in addition to storage.

What is your primary use case for Dell CloudIQ?

We use it primarily for storage management.

What is the best network monitoring software for large enterprises?

It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...

What do you like most about LogicMonitor?

LogicMonitor helps us prevent potential downtime. It's pretty good. It generates low-level warnings that aren't necessarily preemptive but can still alert us to issues we should investigate. These ...

What is your experience regarding pricing and costs for LogicMonitor?

The pricing can vary yearly or monthly, depending on the clients we're working with and their size and scale. For example, the pricing for a customer with ten thousand licenses versus a hundred lic...

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Product Reports

IT Infrastructure Monitoring

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Dell Technologies

Overview

CloudIQ is a no cost Software-as-a-Service (SaaS) offering that provides a simple monitoring interface for an unlimited number of Unity systems. CloudIQ accesses data in near real time to enable monitoring and troubleshooting for Unity systems.

LogicMonitor provides infrastructure and network monitoring, alerting, and reporting across environments like AWS, Azure, and on-premises.

LogicMonitor aids businesses and managed service providers in maintaining system health, performance, and availability. It supports various technologies including Citrix, Cisco Voice systems, operating systems, virtual machines, and network devices. Businesses benefit from dashboards and data insights for proactive management, customizable data sources, and integration with third-party applications like Slack or ServiceNow. AI technology enhances monitoring capabilities by recognizing normal behavior and updating monitored elements, while multiple monitoring features consolidate data sources into one interface.

What are LogicMonitor's key features?

Dashboards: Instant, interactive access to data for easy monitoring.
Customizable Data Sources: Robust, adaptable monitoring with logic modules.
Granular Alert Tuning: Enhances issue identification and resolution.
Reporting Capabilities: Detailed oversight and forecasting.
Third-Party Integration: Expands functionality with applications like Slack and ServiceNow.
AI Technology: Recognizes normal behavior and updates monitored elements.
Consolidated Monitoring: Combines diverse data sources into a single interface.

What benefits or ROI should users expect?

System Health: Ensures optimal system performance and availability.
Data Insights: Facilitates proactive management with comprehensive data.
Scalability: Adapts to different environments and technologies.
Efficiency: Streamlines monitoring with a single, efficient interface.
Predictive Analysis: Provides detailed oversight and accurate forecasting.

LogicMonitor is utilized across diverse industries by managed service providers to ensure seamless monitoring and management of clients' systems. This includes application performance monitoring, manual topology mapping, SLA calculations, and improvement of role-based permissions. Companies also seek enhanced resources view, better collector upgrade processes, and streamlined customization for monitoring from the repository.

Sample Customers

North Carolina State University

Kayak, Zendesk, Ted Baker, Trulia, Sophos, iVision, TekLinks, Siemens

Dell CloudIQ vs. LogicMonitor