Service and Support
Dell XtremIO's customer service and support levels exhibit a range from excellent to problematic. Many appreciate quick and knowledgeable responses, often rating support highly. However, some encounter delays and inadequate assistance, especially with software issues. Support quality appears to vary by technician, with engineering support rated highly compared to initial support levels. Partnership with certain knowledgeable teams enhances user experience, while third-party support may lack efficacy for software issues. Overall, customer perceptions are diverse, reflecting inconsistency in service delivery.
Deployment
Many users found Dell XtremIO's initial setup straightforward, praising its ease and speed, especially with proper pre-configurations in place. Some mentioned complexities with XMS management and suggested using physical appliances. Professional services were often utilized for setup, ensuring smooth installation. Compared to other systems, it was seen as quick to deploy, especially for those with technical expertise. Integration with existing infrastructure was seamless, with minimal need for further configuration adjustments.
Scalability
Users indicate Dell XtremIO offers good scalability, accommodating growth from small to large deployments with ease. While some report fixed paths and scalability limits, it seamlessly integrates with various platforms. Issues are rare, though expansion can be costly and occasionally inflexible. Many note scalability is straightforward by adding X-Bricks, and with high user satisfaction, scaling is rated highly, though improvement areas like granular expansion exist. Users appreciate its capability to handle increased workloads effectively.
Stability
Some users experienced early stability issues with Dell XtremIO, particularly with older versions and certain upgrades, but later versions showed improvements. Several users reported no stability problems, highlighting it as a stable, user-friendly system that competes well in performance. A few encountered major failures and space challenges, prompting concerns about scaling. Others praised its reliability, giving high ratings for stability even when experiencing issues with integration or data storage.