Service and Support
Dell XtremIO customer service is frequently praised, with many rating technical support highly. Experiences vary; some encountered efficient handling, while others faced delays. A majority report knowledgeable technicians, though knowledge varies. Several praise ESCALATION to engineering. Call-home utilities like ESRS are highlighted positively. A few cite poor organization and lengthy wait times, particularly after mergers. Partner and contract factors impact support. Installation and upgrades receive favorable feedback, yet some mention unsatisfactory software-related assistance without manufacturer's support.
Deployment
Dell XtremIO's initial setup is generally straightforward and simple. Many users find it easy to implement, often requiring minimal time and effort. Configuration is typically uncomplicated, with tasks such as IP assignment being efficiently handled. Some mention the setup can be complex when issues arise, but professional services or third-party installations often mitigate this. Users appreciate its compatibility with existing infrastructure, enhancing ease of integration and operation with seamless management.
Scalability
Dell XtremIO offers significant scalability, often without issues, though some users find it challenging and costly when expanding capacity. The platform scales effectively from one to multiple engines with the ability to add X-Bricks, facilitating growth for organizations of varying sizes. Some users appreciate seamless integration with virtualization platforms, while others experienced initial setbacks or limitations. Overall, Dell XtremIO demonstrates high scalability, however, considerations like cost and system constraints can influence experiences.
Stability
Many experience Dell XtremIO as stable, reporting no major problems. Initial versions had issues, but updates improved stability. Some encountered failures with storage controllers and corruption in early stages, while others needed patches for specific concerns. Current users praise its stability and performance, rating it highly compared to competitors. Despite early challenges, later iterations offer dependable operation with minimal disruptions, though experiences may vary depending on integration and specific use cases.