What is our primary use case?
Fortinet FortiGate-VM was used for our company's customers, but presently, most of our clients use Sophos UTM.
My company's clients use Fortinet FortiGate-VM to protect their entire internal network.
What is most valuable?
Fortinet FortiGate-VM has very good features. The most important factor about the product is that it is very intuitive. Fortinet FortiGate-VM is very handy compared to Check Point and Palo Alto.
With Fortinet FortiGate-VM, you get all the tools in the basic package, so there is no need to get a special platform for each component, which makes it much easier to implement.
What needs improvement?
The stability of the product is an area of concern where improvements are required.
The response time of the technical support team is an area of concern where improvements are needed.
For how long have I used the solution?
I have been using Fortinet FortiGate-VM for a few years. My company has a partnership with Fortinet.
What do I think about the stability of the solution?
Stability-wise, I rate the solution a seven out of ten.
There are certain issues that users may face when they update Fortinet FortiGate-VM due to some bugs.
What do I think about the scalability of the solution?
Considering that the machines work with the same operating system and in the same method in an environment, the use of the scalability feature is very easy.
Scalability-wise, I rate the solution an eight out of ten.
I work with our company's small, medium, and enterprise-sized clients who use the solution.
How are customer service and support?
At times, you can get a quick answer from the support team, but for some cases or issues, it takes a long time for the technical team to respond.
I rate the technical support a seven out of ten.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I have experience with Check Point and Palo Alto. The first firewall that my company worked with was Check Point, and we have used it for many years.
How was the initial setup?
The product is easy to implement.
The solution is deployed on the cloud and on an on-premises model.
The complexity of the organization determines the time required to deploy the solution. Basically, it takes three hours to deploy the product, and for a big company, it takes two days.
One good engineer is enough to take care of the deployment phase of the product.
What's my experience with pricing, setup cost, and licensing?
The pricing of the product depends on a company's negotiation skills, and if a company can't get it at a good price, there are other tools that can be purchased from the market.
I rate the product price a seven on a scale of one to ten, where one is a low price, and ten is a high price.
Our company needs to make either a yearly or a three-year payment towards the licensing charges attached to the product. There are no additional costs attached to the solution apart from the tool's licensing charges.
What other advice do I have?
Fortinet FortiGate-VM is a very good product.
The maintenance of the product is very easy. One person is required to take care of the maintenance of the product.
I recommend the product to those who plan to use it. Before buying the product, people should consider the ease of implementation Fortinet FortiGate-VM offers.
Check Point is the best when it comes to monitoring and investigating logs. In general, the most important thing users should consider is that the implementation part should be good, for which Fortinet FortiGate-VM is the best.
I rate the overall tool an eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
*Disclosure: My company has a business relationship with this vendor other than being a customer: Partner