Service and Support
Fortinet FortiGate-VM support is generally good, with many users highlighting its responsiveness and knowledge. Some rate it as high as nine or ten, while others find certain interactions slower or inefficient. Local support from vendors is often appreciated, though there are mixed feelings about the necessity for escalation and troubleshooting processes. Feedback highlights strengths in customer service and quick response for urgent issues, but improvement in response times and initial help could enhance user satisfaction.
Deployment
Many users found Fortinet FortiGate-VM's initial setup straightforward and user-friendly, with basic networking knowledge required. Customizing configurations can become complex, particularly when involving VPN connections or specific customer requirements. Deployment times vary, with some installations completed in a few hours, while others take weeks, depending on the environment and complexity. Support from Fortinet and documentation aids the process, making it manageable even for those less experienced.
Scalability
Opinions about Fortinet FortiGate-VM's scalability vary, with many finding it robust and capable of handling growth, sometimes even highly rated. However, others mention limitations, especially dependent on company size or budget. Some note challenges with specific modules or configurations. Generally, most appreciate its ability to expand, praising its flexibility and virtual appliance capabilities. Clients from various business scales find it suitable, though some suggest improvements in certain areas.
Stability
Many users report that Fortinet FortiGate-VM is stable and reliable, with no major issues over time, particularly after updates. However, some have experienced bugs and glitches, primarily related to new versions or incorrect configurations. While performance is generally consistent, it can be affected by resource allocation. Users appreciate its cost-effectiveness and easy licensing compared to competitors like Cisco. Many rate its stability highly, although some note occasional issues with memory utilization and configuration.