Service and Support
Fortinet FortiToken customer service is generally effective, with users noting good technical assistance and responsiveness. However, some express concerns about slow email-based support and difficulties in getting prompt responses. Fortinet's approachable team is praised for their efficiency and dedicated resources. Yet, challenges remain in specific regions like Bangladesh due to a lack of certified engineers. Users appreciate the system's ease of use, often requiring minimal support intervention.
Deployment
Fortinet FortiToken's initial setup is generally considered easy and straightforward. Many found it manageable, with deployment times ranging from a few minutes to a couple of weeks, depending on organizational needs. Some experienced minor challenges with user onboarding and technology compatibility. Technical support was occasionally necessary for specific setups. The process is user-friendly, involving simple QR code scanning and token assignment. Users highlighted flexibility and convenience, often rating the setup very highly for its ease.
Scalability
Fortinet FortiToken is considered scalable by many users, catering to both small and large user bases. While some mention limitations with device attachment or migration complexities, others note it can manage thousands of users across multiple sectors. Users appreciate easy scalability through additional tokens and licensing options. Ratings mostly fall between seven to ten out of ten, indicating a consensus of effectiveness in scaling, although improvements in migration and notifications could enhance its scalability further.
Stability
Fortinet FortiToken is consistently described as stable and reliable, with most rating it high for stability. Users report no significant issues, though some note minor delays and occasional synchronization concerns. Ratings range mostly between eight to ten, with some feedback indicating minor operational limitations, particularly in multi-factor environments. While some mention occasional issues with SMS delivery, Fortinet FortiToken performs reliably in most scenarios. Stability ratings are positive, reflecting its stable nature in diverse usage conditions.