Google Vault Reviews

Name: Google Vault
Brand: Google
Rating: 4.4 (11 reviews)

4.4 out of 5

11 reviews
100% willing to recommend

What is Google Vault?

Google Vault lets you retain, hold, search, and export data to support your organization’s archiving and eDiscovery needs. Vault supports:

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Google Vault is the #1 ranked solution in top Email Archiving solutions and top eDiscovery software. PeerSpot users give Google Vault an average rating of 8.8 out of 10. Based on the analysis of the 11 most recent Google Vault reviews, the overall sentiment is positive, with a sentiment score of 7.2. (Among the highest in the category). Google Vault is most commonly compared to Barracuda Email Protection: Google Vault vs Barracuda Email Protection. Google Vault is popular among the midsize enterprise segment, accounting for 45% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 39% of all views.

Helped 816,406 peers since 2012

Featured reviews

Swapnil Dassi

Google Cloud Engineering Lead at Persistent

One thing I've noticed is that it splits the data files into multiple parts, like the PFT files. For example, when there is a large data size of any account, the backup process splits it into many files. This can be confusing and not very efficient when trying to manage the backups. It would be better if the backup process creates one or two files instead of numerous smaller ones. It should be easier for the admin to manage the data and perform imports or uploads to other accounts. So the backup solution should be more streamlined and provide options for easier data management and import/export processes. There is room for improvement in this aspect. It would be great to see enhancements in this area to make the backup process more user-friendly and efficient. Another area of improvement is support. Earlier, Google support used to be very attentive and responsible, but in the past few months, I've noticed delays in their responses, not only related to Google Vault but also to other products.

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Jolier Partosan

IT Administrator at FRONTEO USA

My personal opinion is that Google Vault could improve if they could have a similar version to Microsoft 365 where you can have an eDiscovery manager account. With this, you can separate a regular person from an organization and just transfer the specific files. For example, you can pull out the data from a specific employee via email address. Google Vault does not have that feature. Currently, you only have the option to give a forensic examiner have access to it. In the next release, I would add a project manager to take care of the eDiscovery side of the solution. I would have built-in support of a PM who would take care of things like litigation. Instead of chasing after a lawsuit or litigation and chasing additional lawyers, I would like to have support from their side, so I can focus on my business.

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Digna Rivas

Service Desk Specialist (L1 Plus) at Electric AI

The interface itself is very user-friendly, so unless you're not familiar with the tool, you might find it a little bit difficult to navigate through the terminology and or what needs to be done. So, when doing a search, perhaps in some instances when you use terms, the information is not very precise in the sense that I'm not getting what I'm looking for. And in some instances, the information, not all the time, but in some instances, it might not be accurate. For example, when doing a search, if you use too many terms, it might not return any results. In future releases, I would like to see an additional feature. When it comes to Drive, the search information is not always complete, or you don't have the option to search data individually per user, or at least not the last time I checked. So I would prefer that feature to be available to be able to get access to each individual user's Drive data.

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Google Vault mindshare

Product category:

As of November 2024, the mindshare of Google Vault in the Email Archiving category stands at 16.9%, down from 18.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Email Archiving

Key learnings from peers

Last updated Nov 21, 2024

Valuable Features

Valuable features of Google Vault include automatic document and email retention, robust search functionality, user-friendly interface, and streamlined data collection. Users appreciate the ability to retrieve information, retain data indefinitely, and export data effectively. It aids in locating emails efficiently, reduces dependency on end-users for troubleshooting, and is highly reliable. Its ability to protect emails and fast search capabilities are consistently praised by multiple users who find it highly useful and advantageous.

"It is a very stable solution...It is a very scalable solution."
"Google Vault is a solution we can use for the data export of end-users."
"The audit part of the tool is the most useful for me."

Room for Improvement

Google Vault users express a need for enhanced search functionality due to limitations and imprecise results. They desire an expanded knowledge base and improved eDiscovery capabilities with more export options and efficiency in backups. The interface and dashboard require more detailed information, while pricing and support could be better. Users seek more data format options, faster export times, and improved access management for smoother operations in business contexts.

"Google Vault lacks speed."
"Google Vault needs to improve its data export timing because sometimes, it takes a very long time to export the data."
"So, when doing a search, perhaps in some instances when you use terms, the information is not very precise in the sense that I'm not getting what I'm looking for. And in some instances, the information, not all the time, but in some instances, it might not be accurate. For example, when doing a search, if you use too many terms, it might not return any results."

Pricing

Enterprise buyers evaluating Google Vault find it available as part of package deals or standalone purchases. Pricing recently increased, introducing four plans with separate usage allowances. Some report challenges with this adjustment, while others find the Business Starter plan economical. Licensing costs vary by country, with Google Vault free for Google Enterprise users but additional for others. No extra costs beyond licensing are noted, with monthly fees averaging around $18 per user.

"Google Vault is a cheaply priced product. Monthly payments are to be made towards the licensing costs attached to the solution. There are no extra costs apart from the licensing costs attached to the solution."
"If you have Google Enterprise, then Google Vault is free to use."
"The pricing is fairly cheap."

Popular Use Cases

Organizations use Google Vault primarily for data retention, storage, and protection, encompassing Gmail, Google Drive, and Google Chat. They utilize it for compliance, legal purposes, auditing, and exporting data, ensuring integrity and safety in the cloud. It's essential for backup, allowing retrieval of deleted information, and facilitates searching within Google Workspace. Many use it for protecting critical communications and handling data integrity, catering to both small businesses and enterprises for their security needs.

Service and Support

Google Vault customer service is knowledgeable and efficiently resolves issues, often within minutes. However, some users find Gmail support less productive. While technical support is personable and easy to reach, time zone differences can slow responses. Users note room for improvement in addressing backup and data splitting concerns. Most find Google Vault support, part of Google's tech team, helpful and accessible, rating it highly. Some users manage issues internally, contacting support only for complex problems.

Deployment

Users find Google Vault's initial setup straightforward. It involves creating retention rules, configuring emails, and automating tasks. Experienced users can complete setup within minutes. Deployment time varies based on the organization's cloud configuration, typically taking a few hours to a few days. Maintenance needs are minimal, mainly requiring research for specific tasks. Google Vault is already active with Google Workspace, needing only license assignment to function. The process is fast and easy for both small and large entities.

Scalability

Google Vault is highly scalable, suitable for various roles within organizations like owners, finance, and HR. It's a cloud-based tool mainly accessed by administrators, not end-users. Scalability is evident in diverse companies, managing vast user bases. While generally well-rated, some face challenges with backup features affecting user satisfaction. Known for retaining data across large teams, Vault efficiently supports IT managers handling critical data tasks. Users highlight its capacity to work seamlessly in different organizational structures.

Stability

Users find Google Vault stable, highlighting minimal downtime. Occasional Gmail issues affect Google. Users note its scalability, with regular updates enhancing reliability. While large companies face challenges with exports and queries, stability assessment is around 90%. Maintenance is necessary, both internal and Google updates. Usually, issues stem from network or browser limitations. In one organization, an eight out of ten rating was given, with fulfilled requirements for 600-700 employees following a merger.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Google Vault Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Educational Organization

39%

Computer Software Company

Financial Services Firm

University

Manufacturing Company

Real Estate/Law Firm

Comms Service Provider

Retailer

Government

Legal Firm

Healthcare Company

Insurance Company

Media Company

Hospitality Company

Construction Company

Wholesaler/Distributor

Non Profit

Energy/Utilities Company

Outsourcing Company

Recreational Facilities/Services Company

Logistics Company

Performing Arts

Compare Google Vault with alternative products

Learn more about Google Vault

Email messages
Chats in classic Hangouts with history turned on and Google Talk chats that are on the record
Google Groups
Files in Google Drive and Team Drives
Conversations in Hangouts Chat

Vault is entirely web-based, so there's no need to install or maintain any software. Vault is included with G Suite Enterprise, Business, Education, or Drive Enterprise edition. (Compare editions) Or you can buy Vault licenses for an additional $5 per user, per month.