Service and Support
Google Vault customer service is mostly responsive, knowledgeable, and quick, with some variability due to time zones. Users appreciate their ability to resolve issues quickly, although some experience inconsistent support outside of Google Vault, particularly with Gmail and documents. There is concern about unresolved problems like data splitting affecting match counts. While technical support is generally well-regarded, some users see room for improvement in both service quality and response times.
Deployment
Users found Google Vault's initial setup straightforward, often completed within minutes. Many noted that advanced configurations could take longer, especially with cloud setups and company-specific needs, yet documentation was helpful for guidance. Once configured, Google Vault required minimal maintenance, and with Google Workspace, some features were already active by default. Organizations appreciated automation capabilities through tools like Google PowerShell, facilitating ongoing user setup.
Scalability
Google Vault is highly scalable and caters to various organizations, from small to large, with thousands of users. Its cloud-based nature allows accessibility from anywhere, supporting IT managers, administrators, and different departments. Although some face backup-related complaints affecting scalability ratings, many find it suitable for growing user bases, from different organizations to larger entities like those using platforms such as Twitter and Spotify. However, only administrators access it, serving as an archival and monitoring tool.
Stability
Google Vault is recognized for its stability by users. It operates without significant downtime, with only some isolated issues related to Gmail. It handles large-scale usage effectively while requiring regular maintenance and updates. Users report minimal errors, often attributed to network or browser problems. Many find it reliable in diverse organizational settings, rating its stability highly. While some perceive a need for improvement in scalability for large entities, most rate Google Vault's stability positively.
