Service and Support
HPE StoreOnce's customer support is praised for being knowledgeable, efficient, and responsive, with local presence enhancing service satisfaction. Many commend the technical support's expertise, quick issue resolution, and proactive engagement. However, some express concerns about occasional slow responses, difficulties in problem ownership, and variability in service quality. Loan arrangements and personalized support initiatives are valued, but communication challenges and procedural rigidity are sometimes noted. Service generally rates well, and users appreciate the technical team's competence and dedication.
Deployment
Initial setup of HPE StoreOnce is typically straightforward, often involving minimal issues. While some find it easy to implement, familiarity with backup environments can be beneficial. Users note that vendor assistance can simplify the process, especially with more complex setups. Time required varies from hours to days, depending on specific configurations and environments. Pre-planning and understanding of network settings aid in smoother deployment, with many appreciating its integration capabilities with backup systems.
Scalability
HPE StoreOnce is generally considered scalable, with users citing easy expansion and adaptability for various enterprise needs. While some report issues when reaching capacity limits, many highlight HPE StoreOnce's seamless upgrades and expansion options for storage. Users often praise the modularity and scalability for both SMEs and large-scale applications, though costs may rise with high-end scaling. The platform's ability to adjust storage aligns with evolving business requirements, making it a favored choice for diverse organizations.
Stability
HPE StoreOnce exhibits high stability, appreciated by multiple users. Some report no issues, praising its reliability and strong performance. Others mention minor challenges like firmware issues or data replication problems, often resolved with updates. Some faced significant data loss or hardware issues but found support effective. A few newer users note initial adaptation challenges. Generally, it integrates well with other software products, offering versatility and scalability and is often rated between seven and ten for stability.