Service and Support
HPE StoreOnce's customer service receives high praise for responsiveness and knowledgeable representatives, with some rating it as excellent. Users appreciate the local presence, quick turnaround times, and personalized interactions. Technical support is often described as very good, knowledgeable, and helpful, with quick responses and efficient problem resolution. However, there are occasional mentions of slow responses. Overall, HPE is valued for offering robust support and the added advantage of having a dedicated support resource for some.
Deployment
Many described HPE StoreOnce's initial setup as straightforward, especially when familiar with backup environments. Assistance from experienced technicians or HP enhanced the experience. Some found it complex due to specific configurations or large-scale setups. Proper preparation, understanding of network connectivity, and use of available documentation aided the process. Deployments ranged from hours to days, depending on requirements. Integration with backup software was noted as easy, though customization could add complexity.
Scalability
HPE StoreOnce scalability varies by model and user requirements. Some users report effortless expansion with no performance issues, while others face limitations or additional costs. Planning for future storage needs is crucial, as some configurations allow seamless upgrades and capacity increases. Many appreciate its modular design, which accommodates a range of enterprise needs, while some encounter challenges with larger deployments. Users generally find it scalable within specific operational bounds.
Stability
HPE StoreOnce shows strong stability with minimal issues. Most users encounter few problems, often resolved by upgrades or support. Some note initial setup hiccups, but stability improves over time. Data losses and hardware failures are rare, with good vendor support. A few experience software and compatibility challenges, especially with older firmware, yet updates address these concerns. Overall, StoreOnce integrates well with other systems, maintaining reliable performance and satisfactory uptime ratings.