Service and Support
HPE StoreOnce support is consistently praised for being responsive and knowledgeable, with users highlighting efficient resolution of issues. Customers appreciate the flexibility and expertise offered, often referring to excellent interaction with dedicated support personnel. There are instances of slow response times, but most experiences are positive. Users value HPE's ability to handle technical concerns, rate the technical support highly, and commend the proactive approach, especially when integrated with local teams or partners.
Deployment
Users describe HPE StoreOnce's initial setup as straightforward with assistance from HP, manual guidance, or having relevant experience. Some found the process involved due to network knowledge requirements, configuration tasks, or complex environments. However, many praised the simplicity, efficient integration, and quick deployment time. While certain setups required more planning and support, many users experienced a smooth installation, highlighting ease in integrating with backup systems.
Scalability
HPE StoreOnce offers varied scalability, with some models easily expandable. Users find it suitable for different sizes, though some encounter limits when scaling beyond initial capacity. Many appreciate the seamless expansion process, noting its modular design allows for adding storage when needed. While some find high cost a challenge, others emphasize its capacity and performance benefits. Deduplication helps optimize storage use, making it effective for both medium and large enterprises. Models may impact expansion ease.
Stability
Users report HPE StoreOnce as a stable, reliable system with minimal issues. Some have faced stability challenges, such as database corruption and firmware problems, but these are generally addressed through updates. Many praise its excellent performance, seamless upgrades, and solid backup capabilities. Problems, when present, involve data replication or software interactions, resolved with HPE support. Most experiences highlight its robustness, with ratings frequently surpassing eight out of ten.