Service and Support
IBM Spectrum Protect Plus support is generally considered strong. Users appreciate its technical expertise and responsiveness. Many find the support prompt and effective, assigning ratings between seven and ten. Some challenges exist with response times, especially at the first support level, and time zone differences may cause delays. Despite bureaucracy and occasional inefficiencies, IBM's documentation and local teams are helpful, often resolving issues through online resources without needing direct intervention.
Deployment
IBM Spectrum Protect Plus's initial setup varies in complexity depending on user experience and infrastructure. Some find it straightforward, often completing it within hours or a day, while others, especially new users, encounter difficulties. It is user-friendly with GUI and CLI options. Planning and understanding of existing environments are crucial. Many note that newer versions are easier, though some configurations require expertise. Installation time ranges from minutes to weeks, influenced by the organization's size and resource availability.
Scalability
IBM Spectrum Protect Plus is recognized for its scalability, supporting both small and large enterprises. Users appreciate its ability to handle numerous objects and expand with business growth. Many find it adaptable to their needs, allowing for seamless addition of features, storage, and infrastructure. While some note that scaling requires planning, others highlight its cloud capabilities. The software's architecture, including vSnap components, enables distributing workloads efficiently, although improvements in horizontal and vertical scaling are suggested.
Stability
IBM Spectrum Protect Plus is widely noted for its high stability. It operates effectively in various environments, handling large data loads and offering a reliable experience. Users report minimal disruptions apart from isolated incidents of backup restore challenges. Many emphasize the need for specialized staff for optimal performance. IBM Spectrum Protect Plus is praised for its resilience, scoring between seven to ten out of ten in stability assessments from different users, reflecting consistent performance across extensive deployments.