Service and Support
Invicti's customer support is highly praised by users for its professionalism and responsiveness. They appreciate the team's communication, availability of resources like wikis and videos, and active Google groups. Many users rate their technical support positively, noting prompt issue resolution and helpful demos. While language barriers are mentioned, support is generally considered dependable, even across different regions. Some users engage with local partners for assistance, while others find technical support inconsistent but satisfactory.
Deployment
Users found Invicti's initial setup to be straightforward and easy, suitable for anyone. Many mentioned utilizing online resources like YouTube and wikis for assistance. Some highlighted the simplicity of updating and installing Netsparker, especially on Windows platforms. Although most setups were hassle-free, a few noted minor challenges with LDAP login and browser authentication. Installation times varied, ranging from a few hours to a couple of days, depending on deployment specifics and IT involvement.
Scalability
Invicti is frequently praised for its scalability, with multiple instances running simultaneously. Many users did not encounter scalability issues, and some rated it highly. A few noted performance problems with large applications, but others highlighted its modular architecture and ability to support various platforms. Some use it as a standalone application, while others plan to expand its use. Users appreciate its effectiveness in extensive web application security assessments, often rating scalability positively.
Stability
Feedback indicates Invicti is generally stable, with users rarely experiencing issues. Some noted initial issues, but stability improved. Resource-intensive scans may slow other processes, yet no crashes were reported. Users appreciate its consistent performance, regular updates, and effective application scanning without downtime. Occasional slowness with large applications was mentioned. Stability ratings commonly reach eight out of ten. However, it might require significant RAM for certain tasks.