Ivanti Service Desk [EOL] Reviews

Name: Ivanti Service Desk [EOL]
Brand: Ivanti
Rating: 3.8 (8 reviews)

Vendor: Ivanti

3.8 out of 5

8 reviews
88% willing to recommend

782 followers

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What is Ivanti Service Desk [EOL]?

Deliver outstanding IT support services to employees and customers.

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Buyer's Guide

IT Service Management (ITSM)

November 2024

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Helped 824,106 peers since 2012

Featured reviews

Sayed Munir

Senior Consultant at a tech services company with 10,001+ employees

I previously used ManageEngine. I switched because the Ivanti Service Desk has a lot of integrations and connectors which are beneficial. There are a lot of minute details where Ivanti Service Desk has an advantage over ManageEngine. For example, in ManageEngine ITSM we cannot integrate it with Oracle ERP. However, in Ivanti Service Desk we can integrate it with ERP solutions to fit in the user details, and other required objects we want. That's one of the biggest differentiators. Additionally, Ivanti Service Desk gives a lot of customization while in ManageEngine a lot of elements are hardcoded. We cannot customize it up to the minute level.

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David Gillen

Lifetime Process Manager at a government with 201-500 employees

Each company had its own solution before we merged. We were all independent up to that point. My last company was with was using the Touchpaper solution, which became LANDesk, then Ivanti. We've continued with our tool, but there had to be a corporate standard, so the other companies were told to migrate on to the Ivanti platform.

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reviewer2150373

Senior Manager - Strategic Initiatives | Project Management | Reporting & Analytics at a hospitality company with 10,001+ employees

Basically, we use it for service management from the financial side of things I would say the simplicity of it. It's not very difficult and doesn't require strong technical skills to understand or implement. The interface can be improved. It can be made more interactive for self-service users.…

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Valuable Features

"The tool supports a lot of standard reporting KPIs."
"The initial setup was quite simple; installing just took a few minutes."
"Incident management is a valuable feature."

Room for Improvement

"The documentation for migration which includes migration from one version to another or cloud to on-premises is not available in detail. There is no proper planning on metadata updates. I am not able to do the data movement with the package push."
"The interface can be improved. It can be made more interactive for self-service users."
"The mobile service is minimal and doesn't provide sufficient capabilities."