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Ivanti Service Desk [EOL] pros and cons

Vendor: Ivanti

3.8 out of 5

8 reviews
88% willing to recommend

782 followers

Ivanti Service Desk [EOL] Pros review quotes

Lifetime Process Manager at a government with 201-500 employees

May 16, 2022

Ivanti offers us the flexibility to transform it from purely an internal IT tool to something we can use across multiple departments. There's now a queue of departments waiting to onboard and get their processes built. The flexibility within the workflow is excellent.

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Senior Consultant at a tech services company with 10,001+ employees

Mar 24, 2022

The most valuable features of the Ivanti Service Desk are service requests and incident management.

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BA

IT Manager at Public Transportation Company

Nov 3, 2022

Incident management is a valuable feature.

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IT Service Management (ITSM)

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Find out what your peers are saying about Ivanti, ServiceNow, ManageEngine and others in IT Service Management (ITSM). Updated: October 2024.

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reviewer2150373

Senior Manager - Strategic Initiatives | Project Management | Reporting & Analytics at a hospitality company with 10,001+ employees

Apr 24, 2023

The initial setup was quite simple; installing just took a few minutes.

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reviewer1426773

IT Senior Manager/ User Support at a insurance company with 501-1,000 employees

Feb 11, 2021

Incident management and service request management features are the most valuable.

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reviewer2037777

Solution Architect at a tech services company with 51-200 employees

May 15, 2023

The tool supports a lot of standard reporting KPIs.

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NH

Naveen Hariharan Vijaya

Security Consultant at IBM Thailand

May 10, 2022

The best feature is that SLAs are automatically tracked, so when we breach something, we can set up email escalations as well.

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Director of Technology Integration Services with 501-1,000 employees

Mar 8, 2018

It is highly configurable with PinkVERIFY status.

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Ivanti Service Desk [EOL] Cons review quotes

Lifetime Process Manager at a government with 201-500 employees

May 16, 2022

You have limited ability to customize how Ivanti renders. It's a fairly strict design that doesn't offer you much freedom to alter the rigid, two-column layout on the screen. You can choose between one column or two, but that's about it. The presentation is probably the biggest weakness.

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Senior Consultant at a tech services company with 10,001+ employees

Mar 24, 2022

Ivanti Service Desk could improve the GUI because it is not as good as other solutions, such as BMC or ServiceNow. If Ivanti Service Desk works on the GUI and makes it more user-friendly, and its content more attractive it might help the solution in the long run.

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BA

IT Manager at Public Transportation Company

Nov 3, 2022

The mobile service is minimal and doesn't provide sufficient capabilities.

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IT Service Management (ITSM)

Download Free Report

Find out what your peers are saying about Ivanti, ServiceNow, ManageEngine and others in IT Service Management (ITSM). Updated: October 2024.

816,406 professionals have used our research since 2012.

reviewer2150373

Senior Manager - Strategic Initiatives | Project Management | Reporting & Analytics at a hospitality company with 10,001+ employees

Apr 24, 2023

The interface can be improved. It can be made more interactive for self-service users.

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reviewer1426773

IT Senior Manager/ User Support at a insurance company with 501-1,000 employees

Feb 11, 2021

The administrative side of it could be a little more intuitive. This is the side that you use to do customizations. It is very customizable, but it could be a bit more intuitive and user-friendly. Their support can also be better in terms of response time. Currently, their response time is a little slow.

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reviewer2037777

Solution Architect at a tech services company with 51-200 employees

May 15, 2023

The documentation for migration which includes migration from one version to another or cloud to on-premises is not available in detail. There is no proper planning on metadata updates. I am not able to do the data movement with the package push.

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NH

Naveen Hariharan Vijaya

Security Consultant at IBM Thailand

May 10, 2022

When we need to implement changes, it usually takes two to three days to happen, making it a very time-consuming process.

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Director of Technology Integration Services with 501-1,000 employees

Mar 8, 2018

You must be very technical to configure it.

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IT Service Management (ITSM)

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Product Categories

Product Categories

IT Service Management (ITSM)

Help Desk Software

Popular Comparisons

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