Service and Support
JD Edwards World is noted for its stability and reliability, with users finding the system helpful. The customer service team responds, but experiences vary, featuring both positive and negative aspects. While some integrate internal support, those engaging technical support appreciate the prompt service and efficient solutions, such as scripts. Users find support beneficial during asset management tasks, though challenges arise in sourcing resources due to its legacy nature.
Deployment
JD Edwards World's initial setup is generally easy and not complex for companies. Some commented that the setup process might take one to two weeks, with potential help needed for multiple modules. While some found upgrades to be okay, others noted the difficulty over time due to frequent command usage. Setting up is manageable if tasks are well-understood. However, challenges may arise with IBM hardware, requiring specific skills. Setup ratings varied, with one rating it as a seven out of ten.
Scalability
JD Edwards World exhibits robust scalability, handling up to thousands of users, making it ideal for medium to large companies but costly for smaller ones. Users note its ability to support extensive customizations, especially for regional adaptations, while highlighting some challenges integrating new interfaces. The system smoothly accommodates business growth and expands functionalities without issues, though users rate its scalability between seven and eight out of ten, indicating room for improvement in certain areas.
Stability
JD Edwards World is praised for its high stability, being more reliable than JD Edwards EnterpriseOne. Users note its resistance to bugs, glitches, crashes, and freezing. While mostly stable, concerns arise when nearing 75% of planned capacity, leading to occasional login issues. Integrations or network problems might contribute to these concerns. Users describe World as one of the most stable ERPs available, rating its stability at eight out of ten.
