Service and Support
JD Edwards World exhibits a reliable customer support reputation. Users report satisfaction with system stability, delivering regular patches and effective technical solutions. The company's service divides into product assistance from Oracle, deemed excellent, and variable application assistance from system integrators. While some respondents prefer internal teams, others highlight successful issue resolution and good responsiveness. Occasional mixed reports include both positive and negative service experiences, with some challenges in locating resources due to its legacy nature.
Deployment
JD Edwards World's initial setup is considered straightforward, taking one to two weeks, depending on modules and time frames. Companies might need consultants for complex areas like supply chain and finance. Those with prior experience find it less challenging, but potential complexity arises when hardware issues occur, needing specialized skills. While it wasn't difficult before, changes make it harder now. Ratings vary from 3.5 to 7 out of 10 for ease of setup.
Scalability
JD Edwards World demonstrates strong scalability potential suitable for medium to large companies. It efficiently handles user expansion, accommodates regional customizations, and integrates evolving business processes. Users rate its scalability between seven and eight out of ten, noting room for improvement. While it supports regional requirements and substantial user bases, some businesses may find challenges when connecting with external systems, prompting consideration for upgrades. Its cost may not suit smaller enterprises.
Stability
JD Edwards World is highly stable, surpassing EnterpriseOne. Users report excellent stability with no bugs, crashes, or freezes, rating its stability eight out of ten. Known for its dependability, it ranks among the most stable ERPs. Some concerns arise when usage nears 75% capacity, potentially causing login issues, though it's uncertain if this relates to the application, integrations, or network. The stability is crucial for production companies seeking reliable performance.