Kaseya Traverse Reviews

Enterprise users found Kaseya Traverse pricing competitive and affordable compared to market alternatives. The licensing is monthly, based per agent, with costs influenced by plugins and features like antivirus and patching. Pricing varies by endpoint, from 150 to 750 ZAR, or approximately 5,000 rupees per device, with network configuration management as an add-on. All features are included in the base price, making it cost-effective for the functionalities provided. Satisfaction with pricing is generally high.

• "The solution is not cheap, but it is not too expensive."
• "The price depends on whether you are monitoring different applications, especially in bulk, and depends on what you're doing. If you're monitoring one endpoint, it will cost you 150 ZAR."

Organizations utilize Kaseya Traverse primarily for monitoring purposes. They employ it to oversee a mix of servers, storage, networking devices, platforms, and databases. It serves as an RMM system for managing antivirus, updating patches, and performing network monitoring. Some companies provide infrastructure monitoring, configuration management, and data center observation. Managed Service Providers use it for RMM and PSA tools. It also aids in automating server management and maintenance tasks.

Kaseya Traverse's customer service and support experience varies. Some users report very poor support, noting slow response times and unresolved issues, sometimes over a year old. Others find the support team knowledgeable but reliant on other teams, limiting effectiveness. While some users appreciate fast response times, they find the quality of the responses lacking. Integration issues persist for some, and permanent resolutions are often elusive. Only a few rate the support highly.

Kaseya Traverse's initial setup is reported as easy and straightforward, with multiple companies deploying it without complexity. They received adequate support and found it capable of installation on various systems, including cloud and on-premises. Maintenance requires effort from a team of engineers for tasks like application management, but no major issues were voiced. Installation took as little as fifteen minutes, and it effectively integrated into existing infrastructures.

Kaseya Traverse possesses strong scalability attributes, managing a considerable number of users and devices without major issues. It supports thousands of endpoints and facilitates expansive customer networks. Users praise the ticketing and monitoring capabilities. Despite its scalable nature, further advancement may be hindered without incorporating certain required functionalities. Clients benefit from the user-friendly dashboards, and many rate its scalability highly, accommodating diverse organizational needs across multiple devices and users.

Some users find Kaseya Traverse unstable due to glitches and bugs, while others highlight its strong stability and competitive functionality. Stability ratings vary, with some attributing a high score of nine or ten out of ten. Users have noted minimal downtime, primarily during upgrades, and praise Kaseya's proactive patching for bug fixes. A few concerns include SQL database vulnerabilities without proactive alerts, yet many agree it generally remains stable once configured.