Kaseya Traverse vs PRTG Network Monitor comparison

PRTG Network Monitor and Kaseya Traverse are both contenders in the network monitoring industry. PRTG is favored for its ease of deployment and comprehensive monitoring, whereas Kaseya offers extensive IT stack visibility but requires more effort to harness fully.

Features: PRTG Network Monitor offers quick deployment, extensive scalability, and a range of sensors for detailed monitoring. It also allows customizable sensors and comes at an affordable price. Kaseya Traverse provides visibility across the IT stack and supports hybrid environments, with strong reporting capabilities.

Room for Improvement: PRTG could enhance its mobile app, network map customization, and improve technical support response time. Users also seek better dashboard customization and multi-platform integration. Kaseya Traverse needs improvements in CMDB integration, workflow automation, and reducing false positives, with users noting challenges in reporting and AI capabilities.

Ease of Deployment and Customer Service: PRTG Network Monitor supports deployment across hybrid, on-premises, and cloud environments, although users note challenges with its customer service, particularly slow email support. Kaseya Traverse also supports hybrid and public cloud environments and receives better feedback for its responsive customer service and effective support ticket system.

Pricing and ROI: PRTG Network Monitor offers a flexible and attractive pricing model for various enterprise sizes, with a free version and cost-effective bundles contributing to positive ROI. Kaseya Traverse is also affordable, but additional features can increase costs. While both solutions are cost-effective, PRTG provides clearer entry-level pricing and a more straightforward ROI.