Kaseya Traverse vs LogicMonitor comparison

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Kaseya Traverse

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Executive SummaryUpdated on Oct 10, 2024

LogicMonitor and Kaseya Traverse compete in the IT monitoring software category. LogicMonitor seems to have the upper hand due to its advanced features, integrations, and excellent customer service.

Features: LogicMonitor is noted for technical expertise, comprehensive monitoring capabilities, dynamic resource allocation, AI technology, and customizable modules. It offers dashboards providing valuable insights. Kaseya Traverse provides basic functionality with necessary monitoring features and remote support capabilities.

Room for Improvement: LogicMonitor could improve network mapping capabilities, role-based permissions, and automation features. Users need more intuitive dashboard creation and enhanced AI features. Kaseya Traverse lacks certain advanced features like CMDB and has inadequate reporting capabilities. Enhancements in integration and automation capabilities would benefit users.

Ease of Deployment and Customer Service: LogicMonitor deploys seamlessly across hybrid, on-premises, and public cloud environments, praised for excellent technical support. Kaseya Traverse deploys similarly but has room for improvement in support, with noted response time issues and reliance on external assistance for complex queries.

Pricing and ROI: LogicMonitor is seen as premium-priced but users report significant ROI due to extensive features, time-saving capabilities, and reduced false positives. The pricing model is straightforward and scalable, justified by its ability to cut operational hours and streamline processes. Kaseya Traverse is competitively priced as a basic solution but lacks the advanced features offering substantial ROI, making it more affordable yet less robust in return due to limited functionalities.

To learn more, read our detailed Kaseya Traverse vs. LogicMonitor Report (Updated: February 2025).

Kaseya Traverse vs. LogicMonitor

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Kaseya Traverse

Ranking in Network Monitoring Software

67th

Ranking in Cloud Monitoring Software

37th

Average Rating

6.6

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

LogicMonitor

Ranking in Network Monitoring Software

10th

Ranking in Cloud Monitoring Software

13th

Average Rating

9.0

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

IT Infrastructure Monitoring (12th), Container Monitoring (5th), AIOps (6th)

Mindshare comparison

As of February 2025, in the Network Monitoring Software category, the mindshare of Kaseya Traverse is 0.3%, up from 0.2% compared to the previous year. The mindshare of LogicMonitor is 1.9%, down from 2.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software

Featured Reviews

AMMAR HUMAIDY HUSIN

Technical Consultant at a university with 11-50 employees

Automation increases efficiency, but pricing needs to be more competitive

Improvement is needed in making it cheaper, of course. I am not emphasizing making it cheaper, however, it should be more competitive with other products. The product itself is very good and helpful for me as a customer. The issue always is the price, as we cannot beat most of our competitors on pricing alone. If a product is just nice to have, not essential like an antivirus, if it's not really competitive with pricing, we cannot sell it.

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Henry-Steinhauer

Systems Engineer at LifePoint Health

They have an active community of users who are willing to share their experiences and how they have extended the solution to do unusual things.

I'm a learn-by-example person, so it would be nice to have a cookbook for enterprise management. They have a rich API process, but there aren't many examples of how to do enterprise-style work. It is peculiar about how to do it for one device, but not necessarily thousands. LogicMonitor can effortlessly pull data from one item at a time. I have yet to find an excellent way to get LogicMonitor to show me all the WAN devices and how they're doing in terms of capacity.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We have found the solution to be very flexible to our requirements. We have been able to configure it on-premise effectively when we were using less of the cloud."

"It is a pretty stable solution...It is a pretty stable solution."

"Automating processes is crucial for me, so the automation part stands out."

"It's a simple and humble tool."

"Everything is running seamlessly on the solution, to the point where you don't see any gap."

"Kaseya Traverse is a very stable solution and very sustainable in terms of what the market wants, what is out there, price-wise and functionality features. They're quite competitive and they are always innovating."

"The remote support and data collection features are great."

"Most of the features are pretty good and the solution is user friendly."

More Kaseya Traverse pros

"LogicMonitor improved on-premises infrastructure monitoring in several ways. One key feature was dynamic resource allocation, although we didn't utilize it much in our system. The main functionalities we benefited from were email alerts, network mapping, and dashboards."

"LogicMonitor added AI technology to help understand what's normal and that has helped quite a bit, so that's the feature I found most valuable in the product. The product is also doing quite well with identifying devices and customizing a particular Cisco version or model number. LogicMonitor continues to be active in updating what is available to be monitored, and it's been very good with keeping those things current, so that's another valuable feature of the product."

"We get full visibility into whatever the customer wants us to monitor and we get it pretty rapidly. That is very important. Only having certain metrics that other platforms will give you out-of-the-box means you only get a small picture, a thumbnail picture. Whereas with LogicMonitor, you get the entire "eight by 10 picture", out-of-the-box. Rather than some availability metrics, you get everything. You get metrics on temperature, anything related to hardware failure, or up and down status."

"It is easy to set up and monitor an entire facility. This is crucial because we have around 80 facilities that require monitoring. LifePoint is a hub-and-spoke environment, so it is essential to understand all of the WAN interfaces."

"LogicMonitor is good for getting a full view of your topologies. They have LiveMaps, which give you a visual representation of your infrastructure."

"LogicMonitor saves time in terms of its ability to proxy a connection through a device. For example, if you are troubleshooting a device, which you may want to connect to, you can proxy this connection through the platform. As a support resource, I don't need to use multiple platforms to connect to a device to further investigate the issue. It is all consolidated. From that perspective, it saves time because a resource now only needs to use one platform."

"Another feature from the technical aspect, the back-end, is the ability to allow individual users or customers to have their own APIs. They're able to make changes using the plugins covered by LogicMonitor. That is a very powerful feature that is more attractive to our techno-savvy customers."

"The concept of developing a dashboard template for ourselves, then cloning it for every single customer, and only having to change one piece of information, is a godsend. That's one of the strengths. We can develop a template that fits every customer and just change the information that is presented."

More LogicMonitor pros

Cons

"Kaseya Traverse can improve by adding a Service Map to help us create a configuration management database (CMDB), this would be helpful for us."

"Dashboards and Central Protection were an issue. Also, database monitoring was not there. Even though they said that it was there at an additional cost, that tool was very basic. We couldn't have device configuration backup also."

"Reporting is tedious and not organized in the way customers expect."

"In terms of what could be improved, we are innovating all the time, as well as having a look at different avenues so that the strategy follows the structure. I think the software is still a little bit too new to actually fully asses what it has."

"We've noticed a few bugs as of late. However, this seems to only be in the reporting part of the product."

"Improvement is needed in making it cheaper."

"However, the issue lies in the adequacy of the responses to my questions, which are usually not up to par."

"Reporting is a bit difficult."

More Kaseya Traverse cons

"Their Logs feature is quite new. It is not as feature-rich as we would like it to be. There have been a couple of conversations internally around other log management tools, like Splunk, which may do more for us than LM Logs. The benefit of LogicMonitor is that our staff know how to use it, so we don't really want to move away from it, if we don't have to. I fully expect there to be more development in this area. It is their newest feature, so it is understandable that it hasn't evolved as some of the other stuff. It would be good to see a bit more development in this area, but I think the monitoring side of things is spot on."

"One thing I would like to see is parent/child relationships and the ability to build a "suppression parent/child." For example, If I know that a top gateway is offline and I can't talk to it anymore, and anything that's connected below it or to it is also going to be offline, there is no need to alarm on those. In that situation it should create one ticket or one alarm for the parent. I know they're working towards that with their mapping technology, but it's not quite to that level where you can build out alarm logic or a correlation logic like that."

"LogicMonitor's reporting capabilities definitely could use an improvement. We have made do with the dashboarding and done what we can to make that work for our customers. However, there are definitely customers who would like a PDF or some kind of report along those lines, where we have been utilizing other tools to provide them. The out-of-the-box LogicMonitor reporting is the only thing that we have been less than impressed with."

"We are working with LogicMonitor to get flexibility to see the absolute running numbers, rather than doing an average. They can keep the average for customers who want it, but there should be a way to at least show the real numbers, which are coming every second on the screen."

"One thing that could be really better is the mapping. Auvik is really good at it. They have a really nice way to give you a visual representation of your network, but in LogicMonitor, this functionality is not as powerful and as good as Auvik."

"There is a lack of automation, especially in terms of remediating problems. The problem is seen and identified, but there is a need and a gap where LogicMonitor can help us automate the remediation of the problem."

"One of the areas that I sometimes find confusing is the way that the data is presented. For example, a couple of weeks back I was looking at bandwidth utilization. That's quite a difficult thing to present, but they should try to dumb down how the data is presented and simplify what they're presenting."

"We would like to see more functionality around mapping of topologies, in terms of networks. An improvement that we would like to see is added functionality to get more detail out of mapping. For example, if the LogicMonitor Collector identifies a connection between two network endpoints, it would be great to actually see which ports are connecting the two endpoints together. That functionality is something we greatly desire. It would actually make our documentation more dynamic in the sense that we wouldn't need to manually document. If this is something that the platform could provide, then this would be a great asset."

More LogicMonitor cons

Pricing and Cost Advice

"The solution is not cheap, but it is not too expensive."

"The price depends on whether you are monitoring different applications, especially in bulk, and depends on what you're doing. If you're monitoring one endpoint, it will cost you 150 ZAR."

"It's affordable. The price we get per license is a lot cheaper than what we were getting with some of the other tools. There are other monitoring tools out there that are cheaper, but what you get with LogicMonitor, out-of-the-box, makes it worth the cost."

"We pay for the enterprise tech support."

"I know we are saving at least several hundred thousand dollars in that we're not buying Cisco Prime."

"It definitely pays for itself in the amount of time we're not spending with false errors or things that we haven't quite dealt with monitoring. It has been good cost-wise."

"The tool's pricing falls into the middle range."

"The features were very valuable to us because we could consolidate them into one platform and have a good user experience with the platform, our accounts, and the support team. That was the key driver for us. That was what we were looking for. We looked for a comprehensive solution that could provide advanced features all in one platform, and LogicMonitor was the solution that we chose. It definitely has a premium price. However, you are getting what you pay for in a very effective way. That was important in our decision-making.The features were very valuable to us because we could consolidate them into one platform and have a good user experience with the platform, our accounts, and the support team. That was the key driver for us. That was what we were looking for. We looked for a comprehensive solution that could provide advanced features all in one platform, and LogicMonitor was the solution that we chose. It definitely has a premium price. However, you are getting what you pay for in a very effective way. That was important in our decision-making."

"They are expensive for the cloud."

"It can handle scaling. It is like any other cloud service. There is a cost associated with scaling, so we currently don't monitor all of our environments. We monitor just the customer-facing production environments. It would be nice if we could monitor our dominant environments, but we will have to pay a lot more due to the scaling issue. So, there's a balance there between what we would like and what we are willing to pay for."

More LogicMonitor pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

29%

Financial Services Firm

11%

Government

Non Profit

Computer Software Company

21%

Financial Services Firm

11%

Manufacturing Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Kaseya Traverse?

The remote support and data collection features are great.

What is your experience regarding pricing and costs for Kaseya Traverse?

The solution is not cheap, but it is not too expensive. We pay an annual license fee. There are no additional fees associated with the product.

What needs improvement with Kaseya Traverse?

What is the best network monitoring software for large enterprises?

It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...

What do you like most about LogicMonitor?

LogicMonitor helps us prevent potential downtime. It's pretty good. It generates low-level warnings that aren't necessarily preemptive but can still alert us to issues we should investigate. These ...

What is your experience regarding pricing and costs for LogicMonitor?

The pricing can vary yearly or monthly, depending on the clients we're working with and their size and scale. For example, the pricing for a customer with ten thousand licenses versus a hundred lic...

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Product Reports

Kaseya Traverse

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Overview

Immediately identify impacted IT services using insights based on rich data analytics of events such as SNMP traps, Windows events and Syslogs. Resolve faults quickly via NetFlow enabled root cause analysis across cloud, on-premise, hybrid cloud and virtualized IT environments.

Kaseya

LogicMonitor provides infrastructure and network monitoring, alerting, and reporting across environments like AWS, Azure, and on-premises.

LogicMonitor aids businesses and managed service providers in maintaining system health, performance, and availability. It supports various technologies including Citrix, Cisco Voice systems, operating systems, virtual machines, and network devices. Businesses benefit from dashboards and data insights for proactive management, customizable data sources, and integration with third-party applications like Slack or ServiceNow. AI technology enhances monitoring capabilities by recognizing normal behavior and updating monitored elements, while multiple monitoring features consolidate data sources into one interface.

What are LogicMonitor's key features?

Dashboards: Instant, interactive access to data for easy monitoring.
Customizable Data Sources: Robust, adaptable monitoring with logic modules.
Granular Alert Tuning: Enhances issue identification and resolution.
Reporting Capabilities: Detailed oversight and forecasting.
Third-Party Integration: Expands functionality with applications like Slack and ServiceNow.
AI Technology: Recognizes normal behavior and updates monitored elements.
Consolidated Monitoring: Combines diverse data sources into a single interface.

What benefits or ROI should users expect?

System Health: Ensures optimal system performance and availability.
Data Insights: Facilitates proactive management with comprehensive data.
Scalability: Adapts to different environments and technologies.
Efficiency: Streamlines monitoring with a single, efficient interface.
Predictive Analysis: Provides detailed oversight and accurate forecasting.

LogicMonitor is utilized across diverse industries by managed service providers to ensure seamless monitoring and management of clients' systems. This includes application performance monitoring, manual topology mapping, SLA calculations, and improvement of role-based permissions. Companies also seek enhanced resources view, better collector upgrade processes, and streamlined customization for monitoring from the repository.

Sample Customers

UltiSat, Clear Concepts, nVidia, United States Postal Service, Cisco, Redbox, Spark Digital, People's Bank & Trust

Kayak, Zendesk, Ted Baker, Trulia, Sophos, iVision, TekLinks, Siemens

Kaseya Traverse vs. LogicMonitor