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Kaseya Traverse pros and cons

Vendor: Kaseya
3.3 out of 5

Pros & Cons summary

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Prominent pros & cons

PROS

Everything runs seamlessly, eliminating gaps in performance.
Kaseya Traverse offers a very stable and sustainable experience with competitive pricing and innovative features.
The platform is very flexible, adapting well to on-premise configurations alongside limited cloud usage.
Remote support and data collection features are excellent.
Automation stands out, allowing for automated server management and maintenance.

CONS

Report generation is experiencing bugs and is described as tedious and disorganized.
Dashboards, Central Protection, and database monitoring features are lacking or inadequate.
A Service Map inclusion for creating a configuration management database (CMDB) is desired.
Kaseya Traverse lacks AI capabilities, which users find necessary.
Responses to customer queries are often considered unsatisfactory.
 

Kaseya Traverse Pros review quotes

Rajendra Karad - PeerSpot reviewer
Team Leader at Orient Technologies Pvt. Ltd.
Jul 27, 2020
Everything is running seamlessly on the solution, to the point where you don't see any gap.
Dominique Yeates - PeerSpot reviewer
Senior Product Manager Managed IT at Vox Telecom
Jan 13, 2021
Kaseya Traverse is a very stable solution and very sustainable in terms of what the market wants, what is out there, price-wise and functionality features. They're quite competitive and they are always innovating.
Chandrasekaran Subramanian - PeerSpot reviewer
Associate Vice President - CIS (Internal IT) at a computer software company with 5,001-10,000 employees
Jun 25, 2021
We have found the solution to be very flexible to our requirements. We have been able to configure it on-premise effectively when we were using less of the cloud.
Learn what your peers think about Kaseya Traverse. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,711 professionals have used our research since 2012.
Rajendra Karad - PeerSpot reviewer
Team Leader at Orient Technologies Pvt. Ltd.
Dec 13, 2022
Most of the features are pretty good and the solution is user friendly.
Chandrasekaran Subramanian - PeerSpot reviewer
Associate Vice President - CIS (Internal IT) at a computer software company with 5,001-10,000 employees
Jul 26, 2023
It's a simple and humble tool.
Dominique Yeates - PeerSpot reviewer
Senior Product Manager Managed IT at Vox Telecom
Jul 28, 2023
It is a pretty stable solution...It is a pretty stable solution.
Quintin Van Zyl - PeerSpot reviewer
Head Of Managed Services at Vox Telecom
Jan 17, 2024
The remote support and data collection features are great.
AMMAR HUMAIDY HUSIN - PeerSpot reviewer
Technical Consultant at a university with 11-50 employees
Jan 29, 2025
Automating processes is crucial for me, so the automation part stands out.
 

Kaseya Traverse Cons review quotes

Rajendra Karad - PeerSpot reviewer
Team Leader at Orient Technologies Pvt. Ltd.
Jul 27, 2020
We've noticed a few bugs as of late. However, this seems to only be in the reporting part of the product.
Dominique Yeates - PeerSpot reviewer
Senior Product Manager Managed IT at Vox Telecom
Jan 13, 2021
In terms of what could be improved, we are innovating all the time, as well as having a look at different avenues so that the strategy follows the structure. I think the software is still a little bit too new to actually fully asses what it has.
Chandrasekaran Subramanian - PeerSpot reviewer
Associate Vice President - CIS (Internal IT) at a computer software company with 5,001-10,000 employees
Jun 25, 2021
Kaseya Traverse can improve by adding a Service Map to help us create a configuration management database (CMDB), this would be helpful for us.
Learn what your peers think about Kaseya Traverse. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,711 professionals have used our research since 2012.
Rajendra Karad - PeerSpot reviewer
Team Leader at Orient Technologies Pvt. Ltd.
Dec 13, 2022
Reporting is tedious and not organized in the way customers expect.
Chandrasekaran Subramanian - PeerSpot reviewer
Associate Vice President - CIS (Internal IT) at a computer software company with 5,001-10,000 employees
Jul 26, 2023
Dashboards and Central Protection were an issue. Also, database monitoring was not there. Even though they said that it was there at an additional cost, that tool was very basic. We couldn't have device configuration backup also.
Dominique Yeates - PeerSpot reviewer
Senior Product Manager Managed IT at Vox Telecom
Jul 28, 2023
The tool needs to have some AI capabilities, which it lacks currently.
Quintin Van Zyl - PeerSpot reviewer
Head Of Managed Services at Vox Telecom
Jan 17, 2024
Reporting is a bit difficult.
AMMAR HUMAIDY HUSIN - PeerSpot reviewer
Technical Consultant at a university with 11-50 employees
Jan 29, 2025
Improvement is needed in making it cheaper.