Kaseya Traverse Reviews

Name: Kaseya Traverse
Brand: Kaseya
Rating: 3.3 (7 reviews)

3.3 out of 5

7 reviews
83% willing to recommend

392 followers

What is Kaseya Traverse?

Immediately identify impacted IT services using insights based on rich data analytics of events such as SNMP traps, Windows events and Syslogs. Resolve faults quickly via NetFlow enabled root cause analysis across cloud, on-premise, hybrid cloud and virtualized IT environments.

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Kaseya Traverse is the #38 ranked solution in top Cloud Monitoring Software and #68 ranked solution in best Network Monitoring Tools. PeerSpot users give Kaseya Traverse an average rating of 6.6 out of 10. Based on the analysis of the 7 most recent Kaseya Traverse reviews, the overall sentiment is positive, with a sentiment score of 6.0. (Among the lowest in the category). Kaseya Traverse is most commonly compared to SolarWinds NPM: Kaseya Traverse vs SolarWinds NPM. Kaseya Traverse is popular among the small business segment, accounting for 49% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 33% of all views.

Helped 816,636 peers since 2012

Featured reviews

Dominique Yeates

Senior Product Manager Managed IT at Vox Telecom

In terms of the integration and everything, our company would like Kaseya Traverse to integrate with our PSA system and merge or automate what we call false positives, making it more of a threshold than needing to raise an actual ticket to deal with real problems, which can cut off a lot of noise the system goes through. Our company is busy with the solution's integration part, and we wanted an update on the solution that can help us. The tool needs to have some AI capabilities, which it lacks currently. I don't have a technical wish list like technical managers since the product manager looks after the product. From a wish list perspective, our company just wants seamless integration to cut out the noise by merging false positives since the system has the capability.

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Quintin Van Zyl

Head Of Managed Services at Vox Telecom

The software does what it needs to do. It has all the necessary features we utilize to support our customers. The tool has all the features we require. The remote support and data collection features are great. We can get some nice reports from the system if we know how to manipulate it. We can get inventory reports.

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Rajendra Karad

National Support Manager at a tech services company with 1,001-5,000 employees

Technical support is the worst. Responses are bad because support does not understand the priority of a customer's requirement. A customer uses the NMS tool to look after availability first and then performance of business services. The support team does not understand this workflow so responses are not good. In most cases, our tickets have been open for more than one year without resolutions. I do not even want to rate support because it is so bad. I would rate support a zero if given the option.

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Kaseya Traverse mindshare

Product category:

As of November 2024, the mindshare of Kaseya Traverse in the Network Monitoring Software category stands at 0.3%, up from 0.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Network Monitoring Software

Key learnings from peers

Last updated Nov 21, 2024

Valuable Features

Kaseya Traverse is appreciated for running seamlessly and offering strong processing capabilities. Users commend its ability to monitor diverse devices, including networks, servers, and applications while providing a comprehensive view through an intuitive dashboard. It supports sustainability functions and effective troubleshooting, allowing quick issue resolution. Its features include remote support, data collection, and report generation, making it user-friendly and valuable for service providers. Many find it favorable compared to other suppliers.

"The remote support and data collection features are great."
"It is a pretty stable solution...It is a pretty stable solution."
"It's a simple and humble tool."

Room for Improvement

Kaseya Traverse encounters challenges with slow development and support, outdated signatures for essential services like Exchange and HyperV, and insufficient reporting capabilities. Users face difficulties with integration, lack of AI and CMDB, and missing essential features such as a correlation feature and database monitoring. Upgrades often fail to resolve issues, leading to customer dissatisfaction and complications in device monitoring. Improving integration and adding a Service Map and Network Visualizer are desired enhancements.

"Reporting is a bit difficult."
"The tool needs to have some AI capabilities, which it lacks currently."
"Dashboards and Central Protection were an issue. Also, database monitoring was not there. Even though they said that it was there at an additional cost, that tool was very basic. We couldn't have device configuration backup also."

Pricing

Kaseya Traverse offers competitive pricing perceived as affordable, with monthly and annual licensing options that vary by usage, particularly the number of agents and specific features like network configuration management. Users note prices ranging from 150 to 750 ZAR per endpoint or around 5,000 rupees per device. Most features are included in the base price, impacting affordability positively. Clients appreciate training and backend support, highlighting savings compared to similar market offerings.

"The solution is not cheap, but it is not too expensive."
"The price depends on whether you are monitoring different applications, especially in bulk, and depends on what you're doing. If you're monitoring one endpoint, it will cost you 150 ZAR."

Popular Use Cases

Companies primarily use Kaseya Traverse for monitoring purposes. They utilize it for a wide range of monitoring activities, including network and infrastructure monitoring, RMM tasks like antivirus management and patching, and configuration management. Some organizations focus on monitoring entire data centers, cloud environments, or specific components such as servers and storage. MSPs integrate Kaseya Traverse for comprehensive monitoring and management solutions tailored to their customer needs, adapting to various infrastructure requirements.

Service and Support

Kaseya Traverse customer service and support often receive negative feedback. Many users report slow response times and unresolved issues, with support staff frequently misdirecting queries. Despite some appreciation for staff knowledge, reliance on other teams for solutions results in delays. Tickets can remain unresolved for over a year. While some rate technical support highly, others experience long-standing integration problems and desire faster, more effective assistance.

Deployment

Kaseya Traverse's initial setup is efficient and uncomplicated, often completed with deployment support. Users find the process straightforward, whether deploying on-premises or in the cloud. Maintenance is minimal and usually managed by users themselves. Although the cloud deployment lacked high availability and critical update features, the overall setup, requiring diverse expertise for infrastructure management, utilizes DGE deployment efficiently within minutes. The setup receives positive feedback from users, emphasizing ease and manageability.

Scalability

Kaseya Traverse is noted for scalability, efficiently managing thousands of users and devices. While some mention recent unmet customer needs, others praise the GMS system and user dashboards. Internal and external users benefit from scalability, with mixed ratings leaning towards high satisfaction. Several customers are managed, and extensive user involvement indicates effectiveness. Despite a few concerns, functionality is regarded as competent for extensive networks, aligning with organizational scalability goals.

Stability

Some users find Kaseya Traverse unstable, citing glitches and bugs. Others rate its stability highly, noting no major downtime. Some issues with SQL database vulnerabilities and updates affecting performance have been mentioned. Patches typically resolve bugs efficiently. Many rate its stability between 9 and 10 out of ten. The market's demands for features and price are generally met by Kaseya Traverse, with users often praising its innovative nature and competitiveness.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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