Service and Support
Kaseya Traverse customer service and support often receive negative feedback. Many users report slow response times and unresolved issues, with support staff frequently misdirecting queries. Despite some appreciation for staff knowledge, reliance on other teams for solutions results in delays. Tickets can remain unresolved for over a year. While some rate technical support highly, others experience long-standing integration problems and desire faster, more effective assistance.
Deployment
Kaseya Traverse's initial setup is efficient and uncomplicated, often completed with deployment support. Users find the process straightforward, whether deploying on-premises or in the cloud. Maintenance is minimal and usually managed by users themselves. Although the cloud deployment lacked high availability and critical update features, the overall setup, requiring diverse expertise for infrastructure management, utilizes DGE deployment efficiently within minutes. The setup receives positive feedback from users, emphasizing ease and manageability.
Scalability
Kaseya Traverse is noted for scalability, efficiently managing thousands of users and devices. While some mention recent unmet customer needs, others praise the GMS system and user dashboards. Internal and external users benefit from scalability, with mixed ratings leaning towards high satisfaction. Several customers are managed, and extensive user involvement indicates effectiveness. Despite a few concerns, functionality is regarded as competent for extensive networks, aligning with organizational scalability goals.
Stability
Some users find Kaseya Traverse unstable, citing glitches and bugs. Others rate its stability highly, noting no major downtime. Some issues with SQL database vulnerabilities and updates affecting performance have been mentioned. Patches typically resolve bugs efficiently. Many rate its stability between 9 and 10 out of ten. The market's demands for features and price are generally met by Kaseya Traverse, with users often praising its innovative nature and competitiveness.