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ManageEngine Desktop Central MSP [EOL] Reviews

Vendor: ManageEngine
4.5 out of 5

What is ManageEngine Desktop Central MSP [EOL]?

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PeerAnalyst reports

TypeTitleDate
CategoryRemote Monitoring and Management (RMM)Jan 21, 2025Download
ProductReviews, tips, and advice from real usersJan 21, 2025Download
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Computer Software Company
16%
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12%
Manufacturing Company
9%
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9%
Healthcare Company
7%
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7%
Construction Company
6%
Wholesaler/Distributor
4%
Energy/Utilities Company
4%
Non Profit
4%
Real Estate/Law Firm
4%
Educational Organization
3%
Insurance Company
1%
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1%
Pharma/Biotech Company
1%
Comms Service Provider
1%
Marketing Services Firm
1%
Retailer
1%
Aerospace/Defense Firm
1%
Legal Firm
1%
Recreational Facilities/Services Company
1%
 

ManageEngine Desktop Central MSP [EOL] reviews

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Donathon Ong - PeerSpot user
Head of Infrastructure at a financial services firm with 11-50 employees
Verified user of ManageEngine Desktop Central MSP [EOL]
Nov 26, 2022
Responsive support, a straightforward setup, and great endpoint management

Pros

"The endpoint management is great."

Cons

"Right now, ManageEngine is a separate solution. It doesn't integrate with Intune, AirWatch, or MobileIron in the cloud."
KS
Product Manager at a tech services company with 11-50 employees
Verified user of ManageEngine Desktop Central MSP [EOL]
Nov 21, 2021
Excellent for on-prem and cloud based vulnerability detection

Pros

"The features that I have found most valuable are the threats and patches element of it. We have done quite a lot of testing compared to other vendors with identifying the vulnerabilities. This means a lot more accuracy in terms of the patches and making sure it's all up to date."

Cons

"Although they say it is an enterprise solution, we don't have 24/seven human support. All we have is only 24/five support available from the vendor. "
Find out what your peers are saying about ManageEngine Desktop Central MSP [EOL]. Updated January 2025
831,265 professionals have used our research since 2012.
LB
CEO at IMART OFFICE CONSULTANTS
Verified user of ManageEngine Desktop Central MSP [EOL]
    Jun 3, 2021
    Intuitive and easy to use, integrates well, good customer support, and it scales well

    Pros

    "The interface is intuitive, easy to use, and has a low learning curve. "

    Cons

    "The partnership models and subscriptions can be improved, as regional master resellers sometimes hog the space."
    Santiago Mantilla - PeerSpot user
    Senior Information Technology Security Consultant at Intelector
    Verified user of ManageEngine Desktop Central MSP [EOL]
    Jun 3, 2022
    Product discussed: Latest version
    Useful vulnerability management and browser security, but lacking add-ons

    Pros

    "ManageEngine Desktop Central MSP has different features and it uses one agent to execute the features of the application. In this case, the remote control, distribution software, deployment, patch management, and configuration in different systems. ManageEngine Desktop Central MSP has multi-platforms. They have recently implemented new features, such as endpoint security that incorporates vulnerability management and browser security."

    Cons

    "I have found ManageEngine Desktop Central MSP has many different network issues. Additionally, they need to incorporate more features, they are lacking add-ons."
    MS
    Cloud Solutions Architect at a philanthropy with 51-200 employees
    Verified user of ManageEngine Desktop Central MSP [EOL]
    Nov 24, 2021
    Simple UI and easy to manage and scale

    Pros

    "Easy to manage and it looks good."

    Cons

    "Stability is sometimes negatively affected by updates."
    PeerSpot user
    Senior Service Desk Analyst at a tech vendor with 10,001+ employees
    Verified user of ManageEngine Desktop Central MSP [EOL]
    Jan 5, 2022
    Simple to understand, self assistance portal, and helpful documentation

    Pros

    "The solution is easy to understand. For example, when you remoting to the user's system, you don't have that option to only log in. On this product, you are connecting to the user's computer, it prompts you for what you want to do. You can select that you want to assist the user. The user on the other side will receive a prompt stating that there is someone trying to connect to your system, they can accept or decline the connection. Overall, the solution is easy to connect to the user's system."

    Cons

    "When there is a new user at a store, for example, you have to create it in the ManageEngine Desktop Central MSP AD but the process could be better. They call us with the user's information but if it was possible for them to populate the information when they log the user on IM, and when clicking on ADManager in the system, the information could populate there. We would then only have to add a little more information which would save time."
    PeerSpot user
    Administrador Sistemas VMware at a tech services company with 10,001+ employees
    Verified user of ManageEngine Desktop Central MSP [EOL]
    Jan 10, 2022
    Beneficial patching, effective network install, and easy patch management

    Pros

    "The most valuable feature was the patching system to apply Windows or other programs and the ability to install operating systems in computers using the network. Additionally, it is easy to use."

    Cons

    "Since this is an on-premise solution we had to update it a couple of times, and because we needed to use a command line to the server, it was not very easy, at least at that time to update the solution. The cloud version of this solution does not have this problem, but on the premise version, it was fairly cumbersome to apply to the Desktop Central server. This process could be made easier. This was the only issue I found with my colleague."