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Kaseya VSA vs ManageEngine Desktop Central MSP [EOL] comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Kaseya VSA
Average Rating
7.6
Reviews Sentiment
4.6
Number of Reviews
32
Ranking in other categories
Remote Monitoring and Management (RMM) (2nd), Patch Management (8th)
ManageEngine Desktop Centra...
Average Rating
9.0
Reviews Sentiment
7.3
Number of Reviews
7
Ranking in other categories
No ranking in other categories
 

Featured Reviews

Ben Blissett - PeerSpot reviewer
Broken from the beginning and never functioned as anticipated
They had a major issue that resulted at one point (the straw that broke the camel's back for us, although we'd been fighting with support for months by that point in time) in which every Kaseya VSA customer was offline for two weeks. This vulnerability pushed us over the edge. It never functioned as intended. If it functioned as it was supposed to, it would've been fantastic. However, the previous solution we used just performed reliably and so much better. I can't say that there was anything positive about my experience. The intent of the software, other than integrations, is to be able to just make an anytime secure direct connection to an endpoint. However, whenever we would connect, at least half the time, it would not record keystrokes properly, no matter what system we connected from. So if you're trying to enter a password, there'd be 2-3 seconds' latency in the response and then it would just spew out a bunch of letters and numbers you didn't type in. You would just try, try, try again to type in something, and just half the time it worked, half the time it didn't. If you brought up more than three or four endpoints simultaneously, it never worked. It was a major point of contention for us. For us, at least, it just didn't work. It just was broken. Scripting didn't fire, reports didn't come back, and monitoring wasn't there. A server goes down or a router goes offline, no notification. Stuff like that. Bush league.
Donathon Ong - PeerSpot reviewer
Responsive support, a straightforward setup, and great endpoint management
There have been a few bugs. I would hope there would be a direct integration to the various cloud solutions, like Intune. Right now, ManageEngine is a separate solution. It doesn't integrate with Intune, AirWatch, or MobileIron in the cloud. It doesn't have this integration with the respective cloud solutions, and if it could have this kind of integration, it would be better. I wouldn't deploy ManageEngine as a standalone since it works better as a compliment rather than an entire solution.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features of the solution are its ability to offer control remotely to its users and provide patching capabilities to users."
"The training that we received was quite good."
"I like the Live Connect module provided by Kaseya. It is a powerful module. I also like the Agent Procedure module. We work with it most of the time."
"Patch management was very useful. Backdoor access to the clients was also very useful."
"The most valuable features of Kaseya VSA are remote control, live connect, and automation."
"Provides efficient automation."
"I like the remote control, audit, inventory, patch management, software management, and monitoring features."
"The way Kaseya VSA treats application vulnerabilities is good. They have released some new features that have been a benefit, such as updates from the Microsoft repository directory."
"The solution is easy to understand. For example, when you remoting to the user's system, you don't have that option to only log in. On this product, you are connecting to the user's computer, it prompts you for what you want to do. You can select that you want to assist the user. The user on the other side will receive a prompt stating that there is someone trying to connect to your system, they can accept or decline the connection. Overall, the solution is easy to connect to the user's system."
"The interface is intuitive, easy to use, and has a low learning curve."
"ManageEngine Desktop Central MSP has different features and it uses one agent to execute the features of the application. In this case, the remote control, distribution software, deployment, patch management, and configuration in different systems. ManageEngine Desktop Central MSP has multi-platforms. They have recently implemented new features, such as endpoint security that incorporates vulnerability management and browser security."
"The most valuable feature was the patching system to apply Windows or other programs and the ability to install operating systems in computers using the network. Additionally, it is easy to use."
"The endpoint management is great."
"Easy to manage and it looks good."
"The features that I have found most valuable are the threats and patches element of it. We have done quite a lot of testing compared to other vendors with identifying the vulnerabilities. This means a lot more accuracy in terms of the patches and making sure it's all up to date."
 

Cons

"The agent-based monitoring solution can be improved."
"The reporting feature in Kaseya VSA could improve by being more user-friendly. The reporting overview is too wordy or the representation can be better."
"I have encountered scalability issues."
"Some configurations and abilities from the system are not of use. The solution should offer webinars or some sort of training offerings to help users learn what the system can do and how it can be done."
"The product's user interface is an area with certain shortcomings where improvements are required."
"The technical support of the solution is an area with shortcomings that needs improvement."
"The audit and KNM tools could improve."
"The stability of the solution is good but it can be improved."
"The partnership models and subscriptions can be improved, as regional master resellers sometimes hog the space."
"Right now, ManageEngine is a separate solution. It doesn't integrate with Intune, AirWatch, or MobileIron in the cloud."
"Stability is sometimes negatively affected by updates."
"Although they say it is an enterprise solution, we don't have 24/seven human support. All we have is only 24/five support available from the vendor."
"I have found ManageEngine Desktop Central MSP has many different network issues. Additionally, they need to incorporate more features, they are lacking add-ons."
"Since this is an on-premise solution we had to update it a couple of times, and because we needed to use a command line to the server, it was not very easy, at least at that time to update the solution. The cloud version of this solution does not have this problem, but on the premise version, it was fairly cumbersome to apply to the Desktop Central server. This process could be made easier. This was the only issue I found with my colleague."
"When there is a new user at a store, for example, you have to create it in the ManageEngine Desktop Central MSP AD but the process could be better. They call us with the user's information but if it was possible for them to populate the information when they log the user on IM, and when clicking on ADManager in the system, the information could populate there. We would then only have to add a little more information which would save time."
 

Pricing and Cost Advice

"The dollar exchange rate in Brazil is very high, so the price should be better for our country."
"The pricing is quite good and we are satisfied with it."
"We pay a monthly fee, but it's a three-year contract divided by 36. They don't offer a true SaaS plan where you can add licenses monthly as you go. The cost is $7 per person per month, and we are paying about $1,700 a month."
"We were looking at a price of $22.50 cents per user."
"Licensing is available on a yearly basis and is priced per node."
"Kaseya's come down in pricing when I compare it to TeamViewer or other cheaper RMMs like LogMeIn."
"We use annual licensing, but we also have a special agreement."
"I find Kaseya VSA's pricing extraordinarily expensive, with very limiting contracts. They discuss being flexible once you're locked in, but I haven't found that true. It is one of the most expensive tools in my arsenal and our highest expense to any company."
"This product is very cheap compared to others."
"This product has an easy setup, good support, and a good price."
"When we sold the solution to one customer, we found out the customer found out that one of their requirements was not being solved because the license only applies to five computers. We all thought at the time the current license that the customer bought covers the 600 computers because of this problem, the license model could be explained better and could be further improved."
"ManageEngine Desktop Central MSP is a less expensive solution than competitors in Latin America."
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Educational Organization
6%
Healthcare Company
6%
Financial Services Firm
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Kaseya VSA?
The most valuable feature of Kaseya VSA is the ability to control laptops remotely.
What needs improvement with Kaseya VSA?
The network monitoring module today is not the best one. If it can improve, it would be better.
What is your primary use case for Kaseya VSA?
We are a reseller. I am conducting some research since we are a vendor for the Kaseya solution.
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Comparisons

No data available
 

Also Known As

No data available
Desktop Central MSP
 

Overview

 

Sample Customers

Sage UK, MSP, CodeBlue Ltd, Connect Work Place Solutions, All Covered, 501cTech, Chairo Christian School, Green Duck
South Jersey Techies, DCI, Lumen 21, Provendo, Saga, Gyver, AcroTec
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM). Updated: April 2025.
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