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Kaseya VSA vs ManageEngine Desktop Central MSP [EOL] comparison

Kaseya and ManageEngine are both solutions in the Remote Monitoring and Management (RMM) category. Additionally, 85% of Kaseya users are willing to recommend the solution, compared to 100% of ManageEngine users who would recommend it.
Kaseya VSA
Read 33 Kaseya VSA reviews
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  • 3,357 Comparison Views
85% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Kaseya VSA and ManageEngine Desktop Central MSP [EOL] based on real PeerSpot user reviews.

Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM).

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Buyer's Guide
Remote Monitoring and Management (RMM)
May 2026
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Kaseya VSA
Average Rating
7.6
Reviews Sentiment
4.4
Number of Reviews
33
Ranking in other categories
Remote Monitoring and Management (RMM) (2nd), Patch Management (10th)
ManageEngine Desktop Centra...
Average Rating
9.0
Reviews Sentiment
7.3
Number of Reviews
7
Ranking in other categories
No ranking in other categories
 

Featured Reviews

FN
Farhood Nishat
Senior Manager at dinCloud, Inc.
Lightweight tool aids in remote management but needs better support
Primarily, we are using it for remote monitoring and management as an MSP. We are basically a reseller; we are a service provider, so Kaseya VSA is one of our tools which we use for our managed services The best features of Kaseya VSA are that it's lightweight over the machine and does not create…
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Donathon Ong - PeerSpot reviewer
Donathon Ong
Head of Infrastructure at a financial services firm with 11-50 employees
Responsive support, a straightforward setup, and great endpoint management
There have been a few bugs. I would hope there would be a direct integration to the various cloud solutions, like Intune. Right now, ManageEngine is a separate solution. It doesn't integrate with Intune, AirWatch, or MobileIron in the cloud. It doesn't have this integration with the respective cloud solutions, and if it could have this kind of integration, it would be better. I wouldn't deploy ManageEngine as a standalone since it works better as a compliment rather than an entire solution.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I like the Live Connect module provided by Kaseya. It is a powerful module. I also like the Agent Procedure module. We work with it most of the time."
"The most valuable features of Kaseya VSA are remote control, live connect, and automation."
"Our ROI is probably about six months, and we started seeing real improvement in our efficiency at that point because we were still finding new things we wanted to do with the solution."
"When compared to what we were previously using, one of the most appealing features is that it combines remote control, patch management, and software management into a single portal."
"Kesaya is highly configurable."
"The most valuable features of this solution are automation, inventory, and patch management."
"VSA installs an agent on every computer that allows users to create a help desk ticket with one click. That's why I chose VSA. Many users never create tickets when they have a problem. Sometimes I won't know about an issue until they run into me and say, "Hey, this has been broken for two months.""
"The patching is very efficient and we can rely on the alerts that we receive."
More Kaseya VSA pros
"The features that I have found most valuable are the threats and patches element of it. We have done quite a lot of testing compared to other vendors with identifying the vulnerabilities. This means a lot more accuracy in terms of the patches and making sure it's all up to date."
"The investment that they're making, and the returns that they're getting, are significantly high and the value for purchases is quite huge."
"The big ROI is that I'm getting a secure environment, which saves time and effort on dealing with disasters."
"The most valuable feature was the patching system to apply Windows or other programs and the ability to install operating systems in computers using the network. Additionally, it is easy to use."
"Easy to manage and it looks good."
"The solution is easy to understand. For example, when you remoting to the user's system, you don't have that option to only log in. On this product, you are connecting to the user's computer, it prompts you for what you want to do. You can select that you want to assist the user. The user on the other side will receive a prompt stating that there is someone trying to connect to your system, they can accept or decline the connection. Overall, the solution is easy to connect to the user's system."
"This really is a great tool that works well both on-premises and in the cloud, with a nifty feature for demilitarized zone deployments."
"The endpoint management is great."
More ManageEngine Desktop Central MSP [EOL] pros
 

Cons

"Kaseya VSA could be improved with more features to support the latest operating systems."
"The technical support of the solution is an area with shortcomings that needs improvement."
"We actually upgraded the solution due to the fact that we needed the support for Apple devices. We haven't had a chance to test that part of the product just yet, however, that was our biggest criticism of the product prior to this most recent update."
"The main difference would be the addition of audio transfer between the end-user and the remote connectivity software. That is the one critical piece that we are currently lacking."
"The stability of the solution is good but it can be improved."
"It's very difficult to update the third-party software on every device."
"The deployment process could be better."
"The GUI is not user-friendly. You have to search and dig deep into the options to find things."
More Kaseya VSA cons
"Right now, ManageEngine is a separate solution. It doesn't integrate with Intune, AirWatch, or MobileIron in the cloud."
"Although they say it is an enterprise solution, we don't have 24/seven human support. All we have is only 24/five support available from the vendor."
"The partnership models and subscriptions can be improved, as regional master resellers sometimes hog the space."
"When there is a new user at a store, for example, you have to create it in the ManageEngine Desktop Central MSP AD but the process could be better."
"I have found ManageEngine Desktop Central MSP has many different network issues."
"Although they say it is an enterprise solution, we don't have 24/seven human support. All we have is only 24/five support available from the vendor."
"Since this is an on-premise solution we had to update it a couple of times, and because we needed to use a command line to the server, it was not very easy, at least at that time to update the solution."
"I have found ManageEngine Desktop Central MSP has many different network issues. Additionally, they need to incorporate more features, they are lacking add-ons."
More ManageEngine Desktop Central MSP [EOL] cons
 

Pricing and Cost Advice

"You're going to pay for this solution, but you're going to get so much more out of it in reporting, asset management, and the ability to manage your clients. I would recommend giving Kaseya serious consideration and I would recommend implementing it."
"The dollar exchange rate in Brazil is very high, so the price should be better for our country."
"Kaseya VSA can be described as a fairly priced product."
"Licensing is available on a yearly basis and is priced per node."
"Without the managed antivirus, it was about $2,000 a month for the team. It's quite reasonable in that sense. The industry standard is anywhere from $0.90 to $1.10 per endpoint for antivirus, depending on how many you have, so it was fairly priced."
"Customers purchase the solutions because it is priced well. There are additional services that have an additional cost."
"I find Kaseya VSA's pricing extraordinarily expensive, with very limiting contracts. They discuss being flexible once you're locked in, but I haven't found that true. It is one of the most expensive tools in my arsenal and our highest expense to any company."
"The pricing is quite good and we are satisfied with it."
More Kaseya VSA pricing and cost advice
"ManageEngine Desktop Central MSP is a less expensive solution than competitors in Latin America."
"When we sold the solution to one customer, we found out the customer found out that one of their requirements was not being solved because the license only applies to five computers. We all thought at the time the current license that the customer bought covers the 600 computers because of this problem, the license model could be explained better and could be further improved."
"This product has an easy setup, good support, and a good price."
"This product is very cheap compared to others."
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Top Industries

By visitors reading reviews
Performing Arts
12%
Outsourcing Company
7%
Real Estate/Law Firm
7%
Educational Organization
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business26
Midsize Enterprise4
Large Enterprise4
By reviewers
Company SizeCount
Small Business5
Large Enterprise2
 

Questions from the Community

What needs improvement with Kaseya VSA?
So far, everything is good, but regarding automation scripts, I would like to see improved or enhanced scripting capabilities where I can create scripts based on automation by using AI. So far, eve...
See all answers
What is your primary use case for Kaseya VSA?
I am currently working with remote monitoring and management solutions, primarily for patch management. I could describe a few use cases for it, and I use it for that.
See all answers
What advice do you have for others considering Kaseya VSA?
I will share my rich experience with Kaseya VSA with others, and I suggest using Kaseya VSA. I gave this review a rating of 9.
See all answers
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Product Reports

Buyer's Guide
Kaseya VSA
May 2026
Kaseya VSA reportDownload Kaseya VSA product report
Buyer's Guide
ManageEngine Desktop Central MSP [EOL]
May 2026
ManageEngine Desktop Central MSP [EOL] reportDownload ManageEngine Desktop Central MSP [EOL] product report
 

Also Known As

No data available
Desktop Central MSP
 

Overview

Kaseya VSA offers comprehensive IT management, featuring remote and patch management alongside automation. Its efficient administration and security improvements make it a reliable choice for managed IT services.

Kaseya VSA is a robust platform used for remote management, patch and inventory management, monitoring, and automation, making it an ideal choice for managed service providers. Its integration with Kaseya BMS and flexible configuration enhance technical support tasks while robust security measures have been improved since past breaches. However, it requires improvements in security, patch management, mobile device management, and support for various platforms including Mac. Users face challenges with outdated interfaces and cumbersome reporting, needing better integration with technologies like Azure.

What are the most important features of Kaseya VSA?
  • Live Connect: Offers immediate remote access without user interruption, maintaining productivity.
  • Patch Management: Efficiently manages software updates and security patches.
  • Automation: Reduces manual efforts with automated IT tasks.
  • Integration with Kaseya BMS: Seamlessly connects with other systems for enhanced operations.
  • Remote Management: Provides tools for troubleshooting and system administration.
What benefits or ROI should you expect?
  • Time-Saving: Remote access and automation minimize downtime, boosting efficiency.
  • Cost-Effective: Centralized management lowers operating costs by reducing manual labor.
  • Enhanced Security: Improved security features help protect networks and data.
  • Customer Satisfaction: Efficient technical support improves user experience.
  • Flexibility: Customization options tailor the system to specific business needs.

In industries like healthcare, finance, and retail, Kaseya VSA is implemented to manage complex IT environments, support network security compliance, and automate routine tasks. Managed service providers leverage its capabilities for client network support, ensuring secure, efficient IT operations.

Kaseya

Desktop Central MSP is an integrated Desktop and Mobile Device Management software that helps managed service providers to efficiently manage their customers' desktops, servers, laptops and mobile devices from a central point. It is suitable for small, medium as well as large MSPs.

ManageEngine
 

Sample Customers

Sage UK, MSP, CodeBlue Ltd, Connect Work Place Solutions, All Covered, 501cTech, Chairo Christian School, Green Duck
South Jersey Techies, DCI, Lumen 21, Provendo, Saga, Gyver, AcroTec
Buyer's Guide
Remote Monitoring and Management (RMM)
May 2026
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