Kaseya VSA vs ManageEngine Desktop Central MSP [EOL] comparison

Why PeerSpot?

Kaseya and ManageEngine are both solutions in the Remote Monitoring and Management (RMM) category. Additionally, 85% of Kaseya users are willing to recommend the solution, compared to 100% of ManageEngine users who would recommend it.

Kaseya VSA

Read 33 Kaseya VSA reviews

6,433 Views
4,567 Comparison Views

85% willing to recommend

ManageEngine Desktop Centra...

Read 7 ManageEngine Desktop Central MSP [EOL] reviews

100% willing to recommend

Kaseya VSA

ManageEngine Desktop Centra...

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Executive Summary

We performed a comparison between Kaseya VSA and ManageEngine Desktop Central MSP [EOL] based on real PeerSpot user reviews.

Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM).

To learn more, read our detailed Remote Monitoring and Management (RMM) Report (Updated: September 2026).

Buyer's Guide

Remote Monitoring and Management (RMM)

September 2026

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Helped 915,325 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Kaseya VSA

Average Rating

7.6

Reviews Sentiment

4.4

Number of Reviews

Ranking in other categories

Remote Monitoring and Management (RMM) (2nd), Patch Management (12th)

ManageEngine Desktop Centra...

Average Rating

9.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Featured Reviews

Stéphane Guerin

Directeur Technique Services Managés - RSI at Groupe Folder

Software management excels with comprehensive modules

We are a reseller. I am conducting some research since we are a vendor for the Kaseya solution. Regarding the patching and software management, for me, it's the best path. We have all the necessary modules for monitoring on the server and workstations. All modules are working well, and for me,…

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Donathon Ong

Head of Infrastructure at a financial services firm with 11-50 employees

Responsive support, a straightforward setup, and great endpoint management

There have been a few bugs. I would hope there would be a direct integration to the various cloud solutions, like Intune. Right now, ManageEngine is a separate solution. It doesn't integrate with Intune, AirWatch, or MobileIron in the cloud. It doesn't have this integration with the respective cloud solutions, and if it could have this kind of integration, it would be better. I wouldn't deploy ManageEngine as a standalone since it works better as a compliment rather than an entire solution.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The patch management and the remote support are very good, especially the remote support. There is a module built into the solution which allows remote control without necessarily interrupting the user. We could manage things in the background without them seeing or interacting with anything, which is a very useful feature."

"Kaseya VSA makes it easier for me to use, especially with the ability to control everything from the console."

"Being able to connect to client computers without them necessarily needing to be there and being able to put in the patches and manage different information systems is valuable."

"It is probably the most helpful tool in any toolbox for the MSP world."

"The remote management is quite good. Also, the patch management and service desk are great features of the solution."

"The most valuable features of this solution are automation, inventory, and patch management."

"The most valuable piece of the puzzle for me is what they call Live Connect. It is the piece that allows you to support an end-user without having to take the keyboard and mouse."

"The backup tool is highly useful, offering a fast and efficient way to retrieve and restore data."

More Kaseya VSA pros

"The big ROI is that I'm getting a secure environment, which saves time and effort on dealing with disasters."

"ManageEngine Desktop Central MSP has different features and it uses one agent to execute the features of the application. In this case, the remote control, distribution software, deployment, patch management, and configuration in different systems. ManageEngine Desktop Central MSP has multi-platforms. They have recently implemented new features, such as endpoint security that incorporates vulnerability management and browser security."

"This really is a great tool that works well both on-premises and in the cloud, with a nifty feature for demilitarized zone deployments."

"Easy to manage and it looks good."

"The investment that they're making, and the returns that they're getting, are significantly high and the value for purchases is quite huge."

"The features that I have found most valuable are the threats and patches element of it. We have done quite a lot of testing compared to other vendors with identifying the vulnerabilities. This means a lot more accuracy in terms of the patches and making sure it's all up to date."

"ManageEngine Desktop Central MSP has helped the way our organization functions."

"The most valuable feature was the patching system to apply Windows or other programs and the ability to install operating systems in computers using the network, and additionally it is easy to use."

More ManageEngine Desktop Central MSP [EOL] pros

Cons

"The main difference would be the addition of audio transfer between the end-user and the remote connectivity software. That is the one critical piece that we are currently lacking."

"Setting up VSA is difficult. I'm still not done configuring it."

"There should be more Mac support. Whenever a new Mac operating system comes out, the support is very limited."

"The deployment process could be better."

"Its scripting language kind of sucked. They have their own version of PowerShell inside VSA. if you want to reach out and grab endpoint information, for instance, to know how many end devices have a program installed, you actually have to write a script for that. It wasn't like how it is in CrowdStrike where you can just do a search, and it just happened. In VSA, you have to write your own script to do it. In terms of new features, an integrated MDM for mobile devices would be awesome."

"If you compare with other products, Manage Engine has some features that we like but are not present in Kaseya."

"The stability of the solution is good but it can be improved."

"Sometimes patching is unreliable."

More Kaseya VSA cons

"The partnership models and subscriptions can be improved, as regional master resellers sometimes hog the space."

"Although they say it is an enterprise solution, we don't have 24/seven human support. All we have is only 24/five support available from the vendor."

"When there is a new user at a store, for example, you have to create it in the ManageEngine Desktop Central MSP AD but the process could be better. They call us with the user's information but if it was possible for them to populate the information when they log the user on IM, and when clicking on ADManager in the system, the information could populate there. We would then only have to add a little more information which would save time."

"Right now, ManageEngine is a separate solution. It doesn't integrate with Intune, AirWatch, or MobileIron in the cloud."

"There have been a few bugs."

"I have found ManageEngine Desktop Central MSP has many different network issues. Additionally, they need to incorporate more features, they are lacking add-ons."

"Since this is an on-premise solution we had to update it a couple of times, and because we needed to use a command line to the server, it was not very easy, at least at that time to update the solution. The cloud version of this solution does not have this problem, but on the premise version, it was fairly cumbersome to apply to the Desktop Central server. This process could be made easier. This was the only issue I found with my colleague."

"The stability is sometimes negatively affected by updates."

Pricing and Cost Advice

"We were looking at a price of $22.50 cents per user."

"It depends on what products you want. Kaseya loves packages, and if you are packaging, it is more affordable. If you're not packaging, it tends to be a little bit more expensive than others."

"Kaseya VSA can be described as a fairly priced product."

"The solution's pricing is reasonable."

"The dollar exchange rate in Brazil is very high, so the price should be better for our country."

"Though I don't have complete visibility over the solution's pricing, the solution is not cheap, from what I remember. The solution is on the pricey end."

"I find Kaseya VSA's pricing extraordinarily expensive, with very limiting contracts. They discuss being flexible once you're locked in, but I haven't found that true. It is one of the most expensive tools in my arsenal and our highest expense to any company."

"The pricing is quite good and we are satisfied with it."

More Kaseya VSA pricing and cost advice

"This product has an easy setup, good support, and a good price."

"When we sold the solution to one customer, we found out the customer found out that one of their requirements was not being solved because the license only applies to five computers. We all thought at the time the current license that the customer bought covers the 600 computers because of this problem, the license model could be explained better and could be further improved."

"This product is very cheap compared to others."

"ManageEngine Desktop Central MSP is a less expensive solution than competitors in Latin America."

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Top Industries

By visitors reading reviews

Outsourcing Company

13%

Performing Arts

10%

Construction Company

Manufacturing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	26
Midsize Enterprise	4
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	5
Large Enterprise	2

Questions from the Community

What needs improvement with Kaseya VSA?

So far, everything is good, but regarding automation scripts, I would like to see improved or enhanced scripting capabilities where I can create scripts based on automation by using AI. So far, eve...

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What is your primary use case for Kaseya VSA?

I am currently working with remote monitoring and management solutions, primarily for patch management. I could describe a few use cases for it, and I use it for that.

See all answers

What advice do you have for others considering Kaseya VSA?

I will share my rich experience with Kaseya VSA with others, and I suggest using Kaseya VSA. I gave this review a rating of 9.

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Product Reports

Buyer's Guide

Kaseya VSA

September 2026

Download Kaseya VSA product report

Buyer's Guide

ManageEngine Desktop Central MSP [EOL]

September 2026

ManageEngine Desktop Central MSP [EOL] report

Download ManageEngine Desktop Central MSP [EOL] product report

Also Known As

No data available

Desktop Central MSP

Overview

Kaseya VSA offers comprehensive IT management, featuring remote and patch management alongside automation. Its efficient administration and security improvements make it a reliable choice for managed IT services.

Kaseya VSA is a robust platform used for remote management, patch and inventory management, monitoring, and automation, making it an ideal choice for managed service providers. Its integration with Kaseya BMS and flexible configuration enhance technical support tasks while robust security measures have been improved since past breaches. However, it requires improvements in security, patch management, mobile device management, and support for various platforms including Mac. Users face challenges with outdated interfaces and cumbersome reporting, needing better integration with technologies like Azure.

What are the most important features of Kaseya VSA?

Live Connect: Offers immediate remote access without user interruption, maintaining productivity.
Patch Management: Efficiently manages software updates and security patches.
Automation: Reduces manual efforts with automated IT tasks.
Integration with Kaseya BMS: Seamlessly connects with other systems for enhanced operations.
Remote Management: Provides tools for troubleshooting and system administration.

What benefits or ROI should you expect?

Time-Saving: Remote access and automation minimize downtime, boosting efficiency.
Cost-Effective: Centralized management lowers operating costs by reducing manual labor.
Enhanced Security: Improved security features help protect networks and data.
Customer Satisfaction: Efficient technical support improves user experience.
Flexibility: Customization options tailor the system to specific business needs.

In industries like healthcare, finance, and retail, Kaseya VSA is implemented to manage complex IT environments, support network security compliance, and automate routine tasks. Managed service providers leverage its capabilities for client network support, ensuring secure, efficient IT operations.

Kaseya

Desktop Central MSP is an integrated Desktop and Mobile Device Management software that helps managed service providers to efficiently manage their customers' desktops, servers, laptops and mobile devices from a central point. It is suitable for small, medium as well as large MSPs.

ManageEngine

Sample Customers

Sage UK, MSP, CodeBlue Ltd, Connect Work Place Solutions, All Covered, 501cTech, Chairo Christian School, Green Duck

South Jersey Techies, DCI, Lumen 21, Provendo, Saga, Gyver, AcroTec

Buyer's Guide

Remote Monitoring and Management (RMM)

September 2026

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