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ManageEngine Desktop Central MSP [EOL] vs N-able N-central comparison

ManageEngine and N-able are both solutions in the Remote Monitoring and Management (RMM) category. Additionally, 100% of ManageEngine users are willing to recommend the solution, compared to 100% of N-able users who would recommend it.
N-able N-central
Read 6 N-able N-central reviews
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100% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between ManageEngine Desktop Central MSP [EOL] and N-able N-central based on real PeerSpot user reviews.

Find out what your peers are saying about NinjaOne, Kaseya, Atera and others in Remote Monitoring and Management (RMM).

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To learn more, read our detailed Remote Monitoring and Management (RMM) Report (Updated: October 2024).
Buyer's Guide
Remote Monitoring and Management (RMM)
October 2024
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Helped 814,763 peers since 2012
 

Categories and Ranking

ManageEngine Desktop Centra...
Average Rating
9.0
Number of Reviews
7
Ranking in other categories
No ranking in other categories
N-able N-central
Average Rating
9.0
Number of Reviews
6
Ranking in other categories
Remote Monitoring and Management (RMM) (5th)
 

Featured Reviews

Donathon Ong - PeerSpot reviewer
Nov 14, 2022
Responsive support, a straightforward setup, and great endpoint management
We are one of the first users of the cloud base. Mainly it's to manage Windows 10 endpoints. The main challenge for us back then was we had Intune. However, it's not granular enough to some extent, and it doesn't do third-party application updates.  We use Desktop Central to do the third-party…
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Brian Hershey - PeerSpot reviewer
Dec 5, 2022
We were able to scale from 1,000 devices to more than 20,000
N-central is an RMM we use to manage networks for clients I like the remote connectivity, reporting suite, and patch management module. The integration with other applications could be better. I have been using N-central for the last 14 years. N-central is a highly stable platform.  I've…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The endpoint management is great."
"Easy to manage and it looks good."
"The features that I have found most valuable are the threats and patches element of it. We have done quite a lot of testing compared to other vendors with identifying the vulnerabilities. This means a lot more accuracy in terms of the patches and making sure it's all up to date."
"The solution is easy to understand. For example, when you remoting to the user's system, you don't have that option to only log in. On this product, you are connecting to the user's computer, it prompts you for what you want to do. You can select that you want to assist the user. The user on the other side will receive a prompt stating that there is someone trying to connect to your system, they can accept or decline the connection. Overall, the solution is easy to connect to the user's system."
"ManageEngine Desktop Central MSP has different features and it uses one agent to execute the features of the application. In this case, the remote control, distribution software, deployment, patch management, and configuration in different systems. ManageEngine Desktop Central MSP has multi-platforms. They have recently implemented new features, such as endpoint security that incorporates vulnerability management and browser security."
"The most valuable feature was the patching system to apply Windows or other programs and the ability to install operating systems in computers using the network. Additionally, it is easy to use."
"The interface is intuitive, easy to use, and has a low learning curve."
"The solution's service is good."
"The support is at a good level. So normally, we can always get to a solution when we are stuck with some monitoring problems that we encounter."
"It's a very robust product. They're continuing to invest and put new enhancements into the product. They're very open about what their roadmap is, which is very good for us because then as a business, we can plan."
"I like the remote connectivity, reporting suite, and patch management module."
"The most valuable feature of N-able N-central is the many options it has."
"N-able N-central has numerous good features. The asset tracking capability is powerful, allowing you to track hardware and software on devices connected to your network. The remote control is smooth, securely enabling remote access to servers and routers. It can be integrated with ticketing systems and other tools like CrowdStrike and N-able EDR for comprehensive network monitoring and security. The automation feature is handy, allowing you to schedule tasks, respond to system triggers, and automate problem resolution, such as handling disk space issues automatically."
 

Cons

"I have found ManageEngine Desktop Central MSP has many different network issues. Additionally, they need to incorporate more features, they are lacking add-ons."
"Although they say it is an enterprise solution, we don't have 24/seven human support. All we have is only 24/five support available from the vendor."
"When there is a new user at a store, for example, you have to create it in the ManageEngine Desktop Central MSP AD but the process could be better. They call us with the user's information but if it was possible for them to populate the information when they log the user on IM, and when clicking on ADManager in the system, the information could populate there. We would then only have to add a little more information which would save time."
"Stability is sometimes negatively affected by updates."
"Right now, ManageEngine is a separate solution. It doesn't integrate with Intune, AirWatch, or MobileIron in the cloud."
"Since this is an on-premise solution we had to update it a couple of times, and because we needed to use a command line to the server, it was not very easy, at least at that time to update the solution. The cloud version of this solution does not have this problem, but on the premise version, it was fairly cumbersome to apply to the Desktop Central server. This process could be made easier. This was the only issue I found with my colleague."
"The partnership models and subscriptions can be improved, as regional master resellers sometimes hog the space."
"The solution's overall integration should be improved."
"N-able N-central could improve the remote access, my technicians have complained about it. They have used other free tools instead to compensate, such as TeamViewer. Additionally, when using remote access on the web, it is lacking reports."
"N-central has limited mobile device management (MDM) support, specifically for Android devices. This limitation affected a deal with a client who had numerous Android devices to manage. It would be beneficial if N-central could expand its MDM support to include Android devices."
"The support from our direct team is very good, but the support from their day-to-day ongoing help desk isn't that good. They have still got some work to do on that, but they have been focusing on that a lot over the last number of years. So, it has gotten a lot better than it was."
"There is room for improvement in the development of custom monitoring services."
"The integration with other applications could be better."
 

Pricing and Cost Advice

"When we sold the solution to one customer, we found out the customer found out that one of their requirements was not being solved because the license only applies to five computers. We all thought at the time the current license that the customer bought covers the 600 computers because of this problem, the license model could be explained better and could be further improved."
"This product is very cheap compared to others."
"ManageEngine Desktop Central MSP is a less expensive solution than competitors in Latin America."
"This product has an easy setup, good support, and a good price."
"N-able N-central is not an expensive solution."
"The pricing and licensing are average, almost six out of ten."
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Financial Services Firm
14%
Manufacturing Company
8%
Government
7%
Computer Software Company
23%
Manufacturing Company
7%
Construction Company
6%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about ManageEngine Desktop Central MSP?
The endpoint management is great.
See all answers
What is your experience regarding pricing and costs for ManageEngine Desktop Central MSP?
While I cannot remember the exact cost, we chose the highest license level. We pay monthly per device. I'd rate it three out of five in terms of affordability. They are not the cheapest, however, w...
See all answers
What needs improvement with ManageEngine Desktop Central MSP?
There have been a few bugs. I would hope there would be a direct integration to the various cloud solutions, like Intune. Right now, ManageEngine is a separate solution. It doesn't integrate with I...
See all answers
What do you like most about N-able N-central?
The solution's service is good.
See all answers
What needs improvement with N-able N-central?
N-central has limited mobile device management (MDM) support, specifically for Android devices. This limitation affected a deal with a client who had numerous Android devices to manage. It would be...
See all answers
What is your primary use case for N-able N-central?
N-able N-central has various use cases and can be utilized for monitoring systems, servers, and infrastructure like routers and firewalls, as well as for automation, patch management, remote manage...
See all answers
 

Comparisons

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Product Reports

Buyer's Guide
ManageEngine Desktop Central MSP [EOL]
October 2024
ManageEngine Desktop Central MSP [EOL] reportDownload ManageEngine Desktop Central MSP [EOL] product report
Buyer's Guide
Remote Monitoring and Management (RMM)
October 2024
N-able N-central reportDownload N-able N-central product report
 

Also Known As

Desktop Central MSP
SolarWinds N-central, SolarWinds MSP N-central
 

Learn More

ManageEngine
N-able
 

Overview

Desktop Central MSP is an integrated Desktop and Mobile Device Management software that helps managed service providers to efficiently manage their customers' desktops, servers, laptops and mobile devices from a central point. It is suitable for small, medium as well as large MSPs.

N-able N-central is a comprehensive tool for monitoring networks, managing assets, automation, remote access, patch management, and ensuring system security. It is predominantly used by managed services providers to manage systems, servers, routers, and firewalls.

N-able N-central provides robust remote management and monitoring functionalities. It offers a user-friendly GUI and strong asset tracking capabilities. Integration with ticketing systems, CrowdStrike, and N-able EDR enhances monitoring and security. Automation features allow scheduling tasks, responding to system triggers, and automating problem resolution. Users appreciate ongoing enhancements and transparency about its roadmap.

What are the key features of N-able N-central?
  • Remote Connectivity: Provides smooth remote control for troubleshooting and support.
  • Reporting Suite: Offers comprehensive reporting tools for network insights.
  • Patch Management: Efficiently manages system updates to maintain security.
  • Intuitive GUI: User-friendly interface backed by solid support.
  • Asset Tracking: Powerful tracking of all managed devices.
  • Integration: Supports ticketing systems and security tools like CrowdStrike and N-able EDR.
  • Automation: Schedules tasks and automates problem resolution.
What benefits and ROI should users look for in the reviews?
  • Enhanced Efficiency: Automation and integration streamline workflows.
  • Improved Security: Robust monitoring and security features protect networks.
  • Cost Savings: Comprehensive tool reduces the need for multiple solutions.
  • Ease of Use: Intuitive interface and strong support simplify management.
  • Scalability: Grows with business needs, managing a large number of devices.

N-able N-central is widely implemented across various industries, providing essential network management and security functionalities. It is particularly useful for managed services providers in sectors such as healthcare, finance, and education, where robust monitoring, remote access, and asset management are critical for operational efficiency.

 

Sample Customers

South Jersey Techies, DCI, Lumen 21, Provendo, Saga, Gyver, AcroTec
Premier Technology Solutions
Buyer's Guide
Remote Monitoring and Management (RMM)
October 2024
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