OpenText Operations Bridge Reviews

Name: OpenText Operations Bridge
Brand: OpenText
Rating: 3.9 (47 reviews)

3.9 out of 5

47 reviews
92% willing to recommend

881 followers

What is OpenText Operations Bridge?

OpenText Operations Bridge – SaaS is enterprise event and performance management software. With automated discovery, monitoring, and remediation, it fast-tracks your move to full-stack AIOps across multicloud and on- premises environments.

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OpenText Operations Bridge is the #7 ranked solution in top Event Monitoring solutions, #9 ranked solution in top IT Operations Analytics solutions, and #25 ranked solution in top Cloud Monitoring Software. PeerSpot users give OpenText Operations Bridge an average rating of 7.8 out of 10. Based on the analysis of the 47 most recent OpenText Operations Bridge reviews, the overall sentiment is positive, with a sentiment score of 6.4. (Among the lowest in the category). OpenText Operations Bridge is most commonly compared to SCOM: OpenText Operations Bridge vs SCOM. OpenText Operations Bridge is popular among the large enterprise segment, accounting for 68% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 20% of all views.

Buyer's Guide

OpenText Operations Bridge

December 2024

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Featured reviews

Ahmed Salman

Performance & Monitoring Supervisor at Saudi Telecom Company

The data lake is a very powerful feature within OpenText Operations Bridge. It can integrate with any BI tool to collect AI data and perform a variety of functions. It offers hybrid compatibility and supports desktop application customization and cloud integration. Another essential capability is server automation, which became significantly easier with the software appliance for deployment. This solution also provides role-based access that enhances data privacy and security.

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Volodymyr Bondarchuk

Senior System Engineer at Novell

This solution worked as an umbrella for many different types of monitoring systems, offering various tools for not only application performance management models but also user experience models and monitoring business processes. It gave a comprehensive picture and a good understanding of the state of business processes. It was able to integrate with other tools like Zabbix and Prometheus.

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PUNEET SHADIJA

Vice President at Multi Commodity Exchange Of India

The most valuable aspect of Operations Bridge for us is its integration capabilities. It acts as an integrating tool, and we primarily use it for that purpose rather than any other effort. Although we haven't yet leveraged its automation capabilities, when applied from an NNMI perspective, it hasn't worked as expected.

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OpenText Operations Bridge mindshare

Product category:

As of December 2024, the mindshare of OpenText Operations Bridge in the Event Monitoring category stands at 6.1%, down from 6.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Event Monitoring

PeerAnalyst reports

Type	Title	Date
Category	Event Monitoring	Dec 22, 2024	Download
Product	Reviews, tips, and advice from real users	Dec 22, 2024	Download
Comparison	OpenText Operations Bridge vs ServiceNow IT Operations Management	Dec 22, 2024	Download
Comparison	OpenText Operations Bridge vs BMC TrueSight Operations Management	Dec 22, 2024	Download
Comparison	OpenText Operations Bridge vs SCOM	Dec 22, 2024	Download

Title	Rating	Mindshare	Recommending
SCOM	3.9	7.4%	86%	81 interviews Add to research
ScienceLogic	4.3	7.5%	93%	42 interviews Add to research

Valuable Features

"The most valuable aspect of Operations Bridge for us is its integration capabilities."
"This solution worked as an umbrella for many different types of monitoring systems, offering various tools for not only application performance management models but also user experience models and monitoring business processes."
"The data lake is a very powerful feature within OpenText Operations Bridge."

Room for Improvement

OpenText Operations Bridge requires simplified architecture, better scalability, and enhanced performance. Users suggest removing Flash and Java, improving visualizations, and simplifying the licensing process. Greater integration with third-party systems and user-friendly dashboards are desired. Stability and ease of use need enhancement, as does the event correlation mechanism. Users feel it is costly and resource-intensive, and technical support requires improvement. Improvements in deployment, updates, and automation, along with better reporting capabilities, are sought.

"We need improvements in delivering quality reports from OBM and in integrating Operations Bridge with other components like UCMDB for asset discovery."
"The product might currently have a lot of new features, however, I don't have information about these new features, so it's possible it may require updates in that area."
"The creation process is not as easy as expected, requiring multiple steps and can be quite complex."

ROI

OpenText Operations Bridge offers significant benefits in efficiency, with a potential up to 90% return based on specific integrations like Orchestration with events. Even though precise calculations are not always made, entities experience enhanced implementation speed and market readiness due to its user-friendly framework. Integration with other systems leads to notable time-saving, around 30%, resulting in an impressive return. Some are still in the process of measuring the full benefit as they mature with its usage.

Pricing

OpenText Operations Bridge's pricing is noted for its flexibility, with costs varying by module selection. Setup costs can be significant depending on the partner, while subscription and technical support incur additional expenses. Pricing is often described as high, contrasting with more affordable open-source alternatives, particularly for smaller enterprises. Licensing complexity is a recurring challenge, as the unit-based model can lead to paying for unused features. Maintenance and support costs also rise from the second year onward.

"The licensing model for Micro Focus Operations Bridge is unit-based so it can be one device or ten devices depending on your situation or model. Cost-wise, it's much more if you have more devices and features such as infrastructure monitoring, analytic dashboard, and business dashboard in your model."
"As OpsBridge is a suite of products bundled together, you may find yourself paying for software functionality that you don't actually use, e.g. Real User Monitor (RUM)."
"The cost is very high."