Service and Support
Microsoft Defender for Business customer service is well-regarded, with some finding it responsive and fast. However, challenges include difficulty reaching support by phone, slow resolution times, frequent department redirections, and a lack of proactive assistance. Ratings vary widely, from four to ten out of ten, indicating differing experiences. Some find Microsoft’s remote support ineffective, seeking faster, more efficient assistance. Users acknowledge good onboarding support, yet desire improvements in ongoing support quality and speed.
Deployment
Many users find Microsoft Defender for Business's initial setup straightforward and easy, often completing it within days. It is generally simple for those familiar with Microsoft 365, though some face challenges requiring scripts and expertise. Deployment varies, with on-premises and cloud options like Azure in use. Log analytics configuration may need documentation. Setup efforts range from single individuals to teams, but complexity is cited by some, and guidance from a Microsoft expert could be beneficial.
Scalability
Microsoft Defender for Business is highly regarded for its scalability due to its cloud-driven capabilities. Many users rate its scalability positively, with some giving it high scores. Used by thousands, including diverse professionals, it successfully operates across multiple endpoints. While configuration can slow scaling, it remains a strong, scalable choice suited for a variety of organizational needs across various sectors, earning notable evaluations for its adaptability in complex environments.
Stability
Users find Microsoft Defender for Business to be mostly stable, with ratings typically between eight and ten out of ten. They experience no significant bugs or glitches, no crashes or freezes, and no reliability issues. Some notice occasional problems due to system complexity, requiring attention. Feedback indicates stability and reliability are strengths, with little need for complaint. Microsoft's reputation for minimizing downtime is noted, and any rare issues typically don't affect overall performance satisfaction.