NETSCOUT nGeniusPULSE Reviews

Name: NETSCOUT nGeniusPULSE
Brand: NETSCOUT
Rating: 4.3 (6 reviews)

4.3 out of 5

6 reviews
100% willing to recommend

What is NETSCOUT nGeniusPULSE?

NETSCOUT’s nGeniusPULSE delivers the visibility needed into today’s evolving IT eco-system to ensure the availability, reliability, and performance of your mission-critical business services across your multi-cloud environment, from wherever users need access.

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NETSCOUT nGeniusPULSE is the #42 ranked solution in best Network Monitoring Tools. PeerSpot users give NETSCOUT nGeniusPULSE an average rating of 8.6 out of 10. Based on the analysis of the 6 most recent NETSCOUT nGeniusPULSE reviews, the overall sentiment is positive, with a sentiment score of 7.2. NETSCOUT nGeniusPULSE is most commonly compared to ThousandEyes: NETSCOUT nGeniusPULSE vs ThousandEyes. NETSCOUT nGeniusPULSE is popular among the large enterprise segment, accounting for 77% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 16% of all views.

Buyer's Guide

NETSCOUT nGeniusPULSE

November 2024

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Featured reviews

Leandro Di Maria

Gerente De Ventas at Gerente de Ventas Internet Winds AG SA

The tools are part of managed environments, but when the capabilities of the routers need to be increased, we use NETSCOUT to manage things at an international level. The tool's user interface is okay. It would be great if the tool could provide alerts during attacks in Spanish. In the next release, if the traffic analysis could send our company an alert before an attack starts, it would be even better. Before an attack starts, seeing the traffic behavior and activities would be great. The tool should also share alerts since it is an area where the product has certain shortcomings.

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reviewer1431960

Principle Engineer Network Management Systems at a comms service provider with 10,001+ employees

NETSCOUT nGeniusPULSE is scalable. However, the larger your network, the more probes, and tap points are required. It is easier if you are a smaller business than if you are a larger business. We are currently in the process of shutting down the data centers where it is deployed. That was the Sprint network. We had about 30 concurrent network management users at its peak, with everyone monitoring the converged core traffic.

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Mohamed Abdalla

Senior Network/UCC Consultant at FVC

User interface and the dashboard are the two main features which convince customers to buy a product in the sectors I supply. For these sectors — which are enterprise finance and oil and gas — the price does not stop the organization from buying by itself. The clients are looking for the functionality that they need and to be sure that they have a minimum of — or even no — downtime on the network. These capabilities are more important for them in helping to keep their operations running and the cost is less important. If the interface is better and looks like it is more inviting, easy to use, and has more features, it is more attractive to the customer. NETSCOUT can do better in their marketplace with an improved GUI interface and dashboards. One issue that I would like to see resolved. They make a solution for monitoring and troubleshooting, but they didn't fix an issue with implementing it. You have to go yourself on the main devices and fix it, but it is not recommended. That is the main issue I feel they need to resolve right now.

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NETSCOUT nGeniusPULSE mindshare

As of November 2024, the mindshare of NETSCOUT nGeniusPULSE in the Network Monitoring Software category stands at 0.4%, up from 0.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Network Monitoring Software

Key learnings from peers

Last updated Nov 21, 2024

Valuable Features

NETSCOUT nGeniusPULSE's valuable features include rapid root cause identification, single pane of glass view for quick status assessment, reduced troubleshooting and repair times, and enhanced network uptime by at least 50%. It efficiently gathers comprehensive network information within 72 hours, essential for fast diagnostics. Users benefit from traffic monitoring, bandwidth visibility, and proactive issue detection to prevent network disruptions, providing a complete overview of application services and network performance.

"The solution's technical support team consists of good engineers and technicians."
"The most valuable feature of NETSCOUT nGeniusPULSE is the network troubleshooting analysis. You can pinpoint an issue before it could shut down the network."
"The most valuable features of this solution are monitoring and maintaining traffic queuing, as well as seeing who is using the bandwidth."

Room for Improvement

NETSCOUT nGeniusPULSE requires improvements in usability and user interface as it involves numerous clicks and lacks an intuitive design. Granular event notifications and enhanced visualization would benefit users. There are concerns with physical maintenance, virtual network support, and the need for alerts in multiple languages. Users face challenges with implementation, requiring manual intervention on main devices. Reducing costs and introducing proactive traffic analysis alerts are additional areas for development.

"Before an attack starts, seeing the traffic behavior and activities would be great. The tool should also share alerts since it is an area where the product has certain shortcomings."
"The price of the solution could be reduced."
"They require a lot of manual effort as traffic flows, networks, and formal times change."

Pricing

NETSCOUT nGeniusPULSE pricing is based on an annual contract, with around 15% attributed to product cost. While considered high by users, they value its stability over less expensive alternatives. It is noted that annual licensing offers more cost-effectiveness than monthly payments, which lack maximum discounts. Some users rate the pricing as moderate on a scale, suggesting it is neither the most affordable nor the most expensive option available.

"The tool's price is okay. On a scale of one to ten, I rate it as a five, where one means it is not expensive, and ten means it is the most expensive."
"The price of NETSCOUT nGeniusPULSE is high. The other solutions are less expensive but we cannot depend on the other solutions, they are not as stable."
"Cost is contracted on a yearly basis. There is no additional cost beyond the standard licensing."

Popular Use Cases

NETSCOUT nGeniusPULSE is primarily used for troubleshooting application and network issues, monitoring communication performance, and proactive SaaS application monitoring. It aids in analyzing international traffic and ensuring stability in secure sites. Organizations deploy it for monitoring cloud environments in sectors like finance and oil and gas, utilizing features like test calls and baselines for performance insights. Users receive alarms for threshold violations, supporting comprehensive traffic analysis and monitoring.

Service and Support

Customer support and service for NETSCOUT nGeniusPULSE varies. Initial contact with technical support may face challenges but improves with knowledgeable representatives. Responsiveness is quick, offering resolution within 24 to 48 hours. There is direct connection with vendor, ensuring thoroughness and professionalism, maintaining communication post-implementation. While not always up-to-date on all protocols, staff expertise covers most needs. Users report high satisfaction, rating customer service ten out of ten.

Deployment

NETSCOUT nGeniusPULSE's setup is described as straightforward with easy-to-follow documentation. Users highlight that implementation can take up to three days from arrival at the data center, with another two days for system learning, totaling five working days for full functionality. Different teams handle tasks like upgrading software and tapping servers. A technical engineer typically assists for a few days, ensuring smooth installation and deployment.

Scalability

NETSCOUT nGeniusPULSE offers high scalability, easily accommodating network growth, upgrades, and additional nodes without issues. Users report efficient scaling across organizations, including those with extensive site networks. The automatic acknowledgment of added devices simplifies management. Larger networks may require more probes, yet flexibility remains achievable. Users note the need for monitoring equipment like switches to manage traffic effectively. Even enterprise-level companies find nGeniusPULSE performs well across various business sizes.

Stability

NETSCOUT nGeniusPULSE is praised for its great stability, especially on Linux systems, with minimal server reboots required. Initial issues with endpoints losing IPs were resolved with recent updates. Implementations have been smooth, with no functional problems reported by users. It is described as very stable and highly stable, managing traffic effectively without additional tools. Users appreciate its consistent performance, finding it reliable for their needs.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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