Service and Support
Customer support and service for NETSCOUT nGeniusPULSE varies. Initial contact with technical support may face challenges but improves with knowledgeable representatives. Responsiveness is quick, offering resolution within 24 to 48 hours. There is direct connection with vendor, ensuring thoroughness and professionalism, maintaining communication post-implementation. While not always up-to-date on all protocols, staff expertise covers most needs. Users report high satisfaction, rating customer service ten out of ten.
Deployment
NETSCOUT nGeniusPULSE's setup is described as straightforward with easy-to-follow documentation. Users highlight that implementation can take up to three days from arrival at the data center, with another two days for system learning, totaling five working days for full functionality. Different teams handle tasks like upgrading software and tapping servers. A technical engineer typically assists for a few days, ensuring smooth installation and deployment.
Scalability
NETSCOUT nGeniusPULSE offers high scalability, easily accommodating network growth, upgrades, and additional nodes without issues. Users report efficient scaling across organizations, including those with extensive site networks. The automatic acknowledgment of added devices simplifies management. Larger networks may require more probes, yet flexibility remains achievable. Users note the need for monitoring equipment like switches to manage traffic effectively. Even enterprise-level companies find nGeniusPULSE performs well across various business sizes.
Stability
NETSCOUT nGeniusPULSE is praised for its great stability, especially on Linux systems, with minimal server reboots required. Initial issues with endpoints losing IPs were resolved with recent updates. Implementations have been smooth, with no functional problems reported by users. It is described as very stable and highly stable, managing traffic effectively without additional tools. Users appreciate its consistent performance, finding it reliable for their needs.