OpenText EnCase eDiscovery Reviews

Name: OpenText EnCase eDiscovery
Brand: OpenText
Rating: 3.9 (8 reviews)

3.9 out of 5

8 reviews
75% willing to recommend

652 followers

What is OpenText EnCase eDiscovery?

eDiscovery collection tools address the rise in dispersed and remote workforces, the proliferation of mobile devices and new sources of data. Comprehensively collecting data across all data sources, including endpoints, such as desktops and laptops, is critical to defensibility. Collection analytics and culling is key to efficient digital investigations, narrowing the document collection to drive down the cost of legal review.

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OpenText EnCase eDiscovery is the #6 ranked solution in top eDiscovery software. PeerSpot users give OpenText EnCase eDiscovery an average rating of 7.8 out of 10. Based on the analysis of the 8 most recent OpenText EnCase eDiscovery reviews, the overall sentiment is positive, with a sentiment score of 7.7. (Among the highest in the category). OpenText EnCase eDiscovery is most commonly compared to Commvault Cloud: OpenText EnCase eDiscovery vs Commvault Cloud. OpenText EnCase eDiscovery is popular among the large enterprise segment, accounting for 65% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 19% of all views.

Buyer's Guide

eDiscovery

December 2024

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Featured reviews

Alejandro Stromer

Enterprise Business Solutions Manager at DCL Consultores EIM SL

The solution is scalable. It has three levels. You have the presentation area that can be escalated to the balance sheet. You have the back-end area that can be escalated using higher viability to configure more application servers. Also, the area of storage can be increased. We usually cater to enterprise solutions but have small- and medium-sized customers. It starts with 25 users and goes up to 100s and 1000s.

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Henry McKelvey

Sr. Systems Engineer (R&D) at a manufacturing company with 10,001+ employees

Image creation and image analysis in one program, basically for ease of use. All-in-one solutions tend to outperform split system solutions It has allowed me to teach forensics in an environment which is very much analogous to the real world. It could be more geared towards students. I would add…

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Om Salamkayala

Digital Forensics Analyst at a security firm with 11-50 employees

SweepEnterprise where the limit is up to 5 machines to scan. Customised Report that can be obtained as per the user requirement. Like it should omit duplicate machines, able to Filter old machines w.r.t the new one and provide New scannes machines status.We have come across problems with the end-case. We could not find an email discovery type of module and there was not flexibility with the email. So, the moment we came across a parameter or something like that we had to either extract those extensions and then again go for another rule that can be further extracted to a readable format like Outlook. If this was included, we would find this a more useful solution. Secondly, is getting the key word search option. If you go, there are legal options, it's like a deal for file extensions. Every time we have to repeat the process and it is repetitive. Whereas, if you can get research that can be categorized by default based only by an extensions that would be a benefit. Also, if we can also add the timely matched signature that it would be helpful.

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OpenText EnCase eDiscovery mindshare

As of December 2024, the mindshare of OpenText EnCase eDiscovery in the eDiscovery category stands at 3.2%, down from 7.9% compared to the previous year, according to calculations based on PeerSpot user engagement data.

eDiscovery

Key learnings from peers

Last updated Nov 21, 2024

Valuable Features

OpenText EnCase eDiscovery offers valuable features like user-friendly interfaces, simultaneous search processing, image creation and analysis, data recovery including partition repair, and Enscripts customization. Pathways, SweepEnterprise, and EnCase mobiles enhance versatility in data extraction. Users appreciate artificial modeling for stability and competitive pricing. Comprehensive tech search and distinctive user experiences, extended through traditional artificial intelligence, highlight its uniqueness. These make it ideal for indexing, keyword searches, and customized data segregation.

"The solution is very stable."
"It indexes much faster, and is more reflexive because of the Enscripts."
"The most important feature we've found is the Enscripts. That is one powerful feature that I, personally, love to use."

Room for Improvement

Mobile phone acquisition could be enhanced by embedding it in the law enforcement version. The indexing of Microsoft Exchange Server emails and support for all email types need improvement. Users find the learning curve steep and wish for increased data ingestion capability. Report customization lacks flexibility, and technical support response times are slow. Mobile data extraction features could be expanded. Users experience challenges with repetitive processes and could benefit from improved reporting reliability and performance.

"The reporting is a bit unreliable. It needs to be better."
"In the past, incident response time for tech support was slow."
"We have come across problems with the end-case. We could not find an email discovery type of module and there was not flexibility with the email."

Pricing

Enterprise users generally find OpenText EnCase eDiscovery pricing reasonable and affordable, though some express concerns about costs when dealing with currency exchange rates. While professional users recommend buying at least three licenses, suggesting it's not ideal for beginners due to pricing, others feel it's suitable for professional use. Discussions around educational licensing indicate a market need for lower-cost options. Overall, EnCase's pricing is not considered the most expensive, but opinions on value vary.

"We have a license. And, we found the cost high. We contacted them and talked to them about the ratio of the US dollar versus the Indian rupee and then we came to a solution."
"We have a license. And, we found the cost high. We contacted them and talked to them about the ratio of the US dollar versus the Indian rupee and then we came to a solution."
"EnCase is an affordable solution."

Popular Use Cases

Organizations primarily use OpenText EnCase eDiscovery for forensic analysis, leveraging its capabilities to capture images, extract data, and perform keyword searches. It is utilized in monitoring endpoints with Encase SAFE for security purposes. Major use cases include managing data within data centers and servers, and extending engineering and capital project documentation. It serves as an add-on for project and asset management in complex technical environments.

Service and Support

Customer service and support for OpenText EnCase eDiscovery show varied experiences. Some find technical support excellent, while others consider it average. A segment hasn't interacted with support or opted not to use it. Certain users express dissatisfaction due to slow response times and lengthy resolutions, deeming it unsatisfactory for their customer service expectations. Improvements in response efficiency could enhance customer satisfaction.

Deployment

Users describe OpenText EnCase eDiscovery's initial setup as straightforward compared to similar software. Complexity varies with the application's intricacy, taking from one week to three months. Configuring user access and defining the company's application structure are required steps. Some participants were not involved in the setup process. Many users rate the setup ease as nine out of ten, indicating it is manageable and not overly complicated.

Scalability

OpenText EnCase eDiscovery demonstrates strong scalability, adaptable for enterprise use but reliant on system size and contributions. Users experience challenges with case additions, yet scalability spans three levels, including presentation and back-end functions. Storage capabilities are expandable. Serving both enterprise and smaller clientele, it efficiently supports increasing user numbers from 25 to thousands.

Stability

OpenText EnCase eDiscovery shows mixed stability. Some experienced occasional processing delays and UI bugs, yet most found it reliable with no significant crashes or functional disruptions. Version improvements, particularly from 6.10 to 8.5, addressed previous issues. Many noted its long-standing presence in the market, highlighting the importance of proper configuration for optimal performance. Users acknowledge its stable nature, expressing satisfaction with its enduring functionality when set up correctly.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Financial Services Firm

19%

Computer Software Company

15%

Energy/Utilities Company

10%

Manufacturing Company

Government

Insurance Company

Hospitality Company

Real Estate/Law Firm

Non Profit

Construction Company

University

Legal Firm

Healthcare Company

Wholesaler/Distributor

Educational Organization

Media Company

Pharma/Biotech Company

Retailer

Comms Service Provider

Computer Retailer

Aerospace/Defense Firm

Logistics Company

Recruiting/Hr Firm

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Learn more about OpenText EnCase eDiscovery

With OpenText™ EnCase™ eDiscovery, organizations can streamline the collection, culling and preservation of data across diverse sources in a single efficient process.

OpenText EnCase eDiscovery was previously known as EnCase eDiscovery.