OpenText Network Node Manager i Reviews

Enterprise buyers find OpenText Network Node Manager i to have substantial pricing due to its enterprise-level nature and comprehensive support services. It offers perpetual lifetime licenses with annual subscriptions, reflecting its advanced configuration and maintenance requirements. Though considered expensive, opinions vary with some finding it mid-range among competitors. The cost of additional modules, such as performance and reporting tools, might raise budget concerns within organizations familiar with its pricing structure.

• "It is more inexpensive than other products in the market."
• "The solution is quite expensive."
• "It's an expensive solution."

Network Node Manager i is used for monitoring network infrastructure, devices, switches, routers, firewalls, and more. Organizations utilize it for fault, availability, and performance monitoring and reporting. It supports integrations for SNP and is employed by IT managers and admins. Companies manage extensive networks with thousands of devices, including cameras and IoT, using error detection and topology mapping. It benefits enterprises with network teams and system integrators involved in deployment and configuration.

OpenText Network Node Manager i customer service and support receive mixed feedback. Some users praise dedicated support with known environments, emphasizing Premier service's efficiency. Others experience delays, repetitive questions, and undertrained staff, particularly with standard support. Expect long wait times and challenges moving cases to higher-level experts. Some users prefer support from contractors, noting Micro Focus struggles with time zones and slow response times. Premium support and dedicated personnel improve user satisfaction significantly.

Experiences with OpenText Network Node Manager i's initial setup vary, with some finding it straightforward while others describe it as complex and requiring expertise. Documentation appears lacking, surprising some users, and setup often needs consultants or knowledgeable staff. For Linux, it's notably challenging. Transitioning to virtual servers introduced issues. Configuration demands continuous focus, especially for smart plugins, requiring support cases. Deployment can take hours to weeks, particularly in large environments, emphasizing the need for an experienced network team.

Many users report OpenText Network Node Manager i handles large enterprises well, supporting extensive network infrastructures. It's praised for scaling from hundreds to thousands of nodes and interfaces efficiently. However, some experience limitations with connections and database performance, requiring alternative solutions. Hardware requirements for scaling are minimal, easing the scalability process. Pre-planning can aid future scalability adaptations, although specific teams and expertise are sometimes necessary. Despite some drawbacks, it remains a reliable choice for network scalability.

OpenText Network Node Manager i exhibits a high level of stability according to multiple users. It is consistently operational with minimal downtime and few instances of unexpected breakdowns. Users note it as reliable, especially after configuration and replacement of initial issues. Some experience stability issues using a VM Windows-based environment, but plan upgrades to a Linux-based system to improve it. The tool is generally rated highly for stability, often earning scores near eight out of ten.