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OpenText Service Management Automation X (SMAX) Reviews

Vendor: OpenText
3.8 out of 5

What is OpenText Service Management Automation X (SMAX)?

Featured OpenText Service Management Automation X (SMAX) reviews

OpenText Service Management Automation X (SMAX) mindshare

As of March 2025, the mindshare of OpenText Service Management Automation X (SMAX) in the IT Service Management (ITSM) category stands at 2.1%, up from 1.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.
IT Service Management (ITSM)
 
 
Key learnings from peers

Valuable Features

Room for Improvement

Pricing

Popular Use Cases

Service and Support

Deployment

Scalability

Stability

Top industries

By visitors reading reviews
Computer Software Company
16%
Financial Services Firm
12%
Government
8%
Healthcare Company
8%
Manufacturing Company
8%
Construction Company
5%
Non Profit
5%
Media Company
4%
Retailer
4%
Educational Organization
4%
Comms Service Provider
3%
Insurance Company
3%
University
3%
Energy/Utilities Company
3%
Real Estate/Law Firm
2%
Recreational Facilities/Services Company
2%
Transportation Company
2%
Hospitality Company
2%
Aerospace/Defense Firm
2%
Consumer Goods Company
2%
Wholesaler/Distributor
1%
Engineering Company
1%
Logistics Company
1%

Compare OpenText Service Management Automation X (SMAX) with alternative products

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OpenText Service Management Automation X (SMAX) customers

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OpenText Service Management Automation X (SMAX) reviews

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PeerSpot user
Project Manager at a healthcare company with 1,001-5,000 employees
Verified user of OpenText Service Management Automation X (SMAX)
Jun 21, 2024
Has a negative impact on productivity and efficiency, though it is cheap and useful for incident management

Pros

"The product provides an interface for the end users to make requests."

Cons

"The tool has negatively impacted our productivity."
Mourad Ali - PeerSpot user
ITSM Consultancy Head at a tech services company with 51-200 employees
Verified user of OpenText Service Management Automation X (SMAX)
May 26, 2024
Offers topic analytics for incident and problem management

Pros

"OpenText Service Management Automation X provides valuable features such as topic analytics for incident and problem management. It also includes natural language processing for analyzing technical descriptions. Additionally, it features a virtual chatbot capable of processing natural language to interact effectively with end users. This service enhances customer support and is not subject to the limitations often found in offerings from other vendors."
Find out what your peers are saying about IT Service Management (ITSM). Updated February 2025
841,099 professionals have used our research since 2012.
Evgeniy Kolotilov - PeerSpot user
Managing Director at Intracom Telecom Ukraine
Verified user of OpenText Service Management Automation X (SMAX)
Oct 31, 2023
Offers a range of tools for sales and configuration that can be used in banks and telecom companies

Pros

"It offers a range of tools for sales and configuration. It's like a business process improvement platform, suitable for various lines of business operations. "

Cons

"The contract management feature can be improved."
Jelson-Ghigonetto - PeerSpot user
Senior Solution Architect at Grupo Cimcorp
Verified user of OpenText Service Management Automation X (SMAX)
Nov 23, 2022
Very good storage capabilities and great for resolving issues

Pros

"This is a cordless application that can be used throughout any organization. "

Cons

"The solution lacks sufficient documentation. "
Ioannis Panagiotou - PeerSpot user
Commercial Director at LeanIT Limited
Verified user of OpenText Service Management Automation X (SMAX)
Jan 8, 2024
A tool that offers ESM or ITSM functionalities along with great integration capabilities

Pros

"The tool is very easy to use."

Cons

"The product's connectivity with third-party products is an area of concern where improvements are required."
Nuno Carvalho - PeerSpot user
Senior Consultant at Timestamp:itm
Verified user of OpenText Service Management Automation X (SMAX)
Apr 4, 2022
Product version discussed: Latest version
Simple to configure, highly scalable, but support could improve

Pros

"The most valuable features of Micro Focus Service Management Automation X (SMAX) are that it is user-friendly, easy to configure, and adaptable."

Cons

"The initial setup of Micro Focus Service Management Automation X (SMAX) is complicated, but once it is set up the configuration is straightforward to adapt to the users' or customers' needs."