OpsRamp Reviews

We use OpsRamp to set up a digitalized solution within my organization. 

We use it for set validations, monitoring automation, noise reduction, operational efficiency, and other similar purposes.

Event Management and Hybrid IT Infrastructure Monitoring, Alert Reduction, Higher efficiency and reduced complexity by consolidating
multiple tools, Increased Productivity, IT Process Automation

We are working with one of the customers on a tools consolidation project. There are multiple monitoring tools, and I am comparing OpsRamp and SolarWinds to see which one is better to consolidate. There are multiple different products, like seven or eight tools for different monitoring purposes, that just want to have a single platform.

We are working on the OpsRamp for many customers. I am using the tool in manufacturing as a line of business, but it is purely for IT purposes.

Some of the features in OpsRamp are a little more visible in terms of a dashboard, but I don't see them with SolarWinds. OpsRamp has its event correlation, but I don't think SolarWinds has it. When it comes to NPM, NCM, or NTA, I won't discount SolarWinds' capabilities, but OpsRamp is still evolving in that space. I have been comparing the high observability of SolarWinds versus that of OpsRamp. For a fair comparison, I started comparing the high observability of SolarWinds and OpsRamp. Some of the features in SolarWinds, especially on the network side, are good, but in OpsRamp, a single pane of view, containerization, monitoring, and a single pane of glass view are good.

We are using OpsRamp for infrastructure monitoring and site URL availability.

The most valuable feature of OpsRamp is the creation of the dashboards of the infrastructure for the CPU memory and SQL servers. Additionally, URL monitoring through Selenium scripting and the availability dashboard is useful.

The primary use cases were inventory management for Azure, integrated with different templates to monitor resource status, CPU, memory, etc. 

We also used it for Azure Virtual Desktop (AVD) patch management, but Windows Update doesn't support query filtering for AVDs, unlike regular servers. So, to update and track AVDs, we needed software or a tool to automate the process.

Initially, things were fine. However for the past two months, there were data discrepancies between OpsRamp and other reports. Support confirmed it was related to Microsoft patch rollouts, with some devices scheduled for later than others.  We have 55 AVDs, and patches might roll out to 32-35 initially, with the rest taking a month or so. OpsRamp can't detect them all directly.

Since clients want patches applied as soon as possible, we manually patch those remaining devices.

There is room for improvement in the performance of the product. The main problem is with patch management.  

The actual problem we're facing is with the patch management feature. It's not real-time, which creates inconsistencies. The machine might say there are no updates available, while the OpsRamp agent reports that everything's patched. It's a mismatch.

We recently started a new marketplace for clients where we manage patch management. We try to share knowledge with OpsRamp, but they don't have a rapid process for product enhancements. 

Our main pain point is the lack of engagement from the product team. If someone from OpsRamp could discuss our concerns, work on future enhancements, or even give us an estimated timeline (ETA), it would be a huge improvement.

This solution provides predictive analysis and interconnection between tools. For example, when there's a database connected to a specific application that's hosted on a particular web server with a particular UI. We can create our own topology map which shows the interconnection between nodes. I'm an implementer and consultant.

Predictive analysis is the most valuable feature. It's very clear in informing us what issues to expect in the future and when they will occur. This tool provides us with deep machine learning, which is really great. Correlation is another great feature of this solution where we already have service maps on topology maps. There is an interconnection between the tools. If there's a problem on one particular node, we can fix the issue quickly. In traditional monitoring, we were getting around 10 to 15 events at a time and it was hard to know what to fix first. OpsRamp gives us a ready-made root cause analysis directing the operator where to go. We see such beautiful things nowadays in AIOps. This tool is a market leader. 

I main used this solution for on-boarding network and storage devices, then monitoring the clients environment, according to their requirements for these devices.

The most valuable feature of this solution in my experience, is that the available reporting is quite accurate. 

We have multiple customers, and we manage their infrastructure on Microsoft Azure, so for monitoring, we use OpsRamp, and we have multiple thresholds applied to multiple customers' resources. We also use OpsRamp for inventory management.

We have multiple data centers for multiple customers, and they have their data centers on Microsoft Azure. For example, multiple WebEx and virtual machines running multiple web servers, plus different automation accounts and virtual network gateways are there. Our customers have multiple complex environments, so what we've done is integrate those environments with OpsRamp then we put thresholds on different resources. OpsRamp monitors those resources, and if there are spikes because of 95% CPU utilization or usage, the solution generates the alerts, and those alerts are sent to our data tool. Once we receive the alerts, we escalate those notifications to our customers.

The feature we found most valuable in OpsRamp is alert generation because whenever there is any kind of spike on any virtual machine, the solution generates alerts based on the thresholds we implemented. We have integrated our ideas and tools with OpsRamp, so alerts are generated, then we notify the customers. That's the main feature we like about OpsRamp because we don't have to monitor each resource. Instead, OpsRamp does the monitoring for us, and it generates the alerts based on the thresholds.

We mainly use this solution for its incident and inventory management functions.

We find the product's seamless integration with Zendesk to be extremely valuable to our business.