Oracle Integration Cloud Service Reviews

Name: Oracle Integration Cloud Service
Brand: Oracle
Rating: 3.9 (36 reviews)

Vendor: Oracle

3.9 out of 5

36 reviews
87% willing to recommend

1,113 followers

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What is Oracle Integration Cloud Service?

Oracle Integration Cloud Service is a cloud-based integration tool that seamlessly integrates on-premise applications with Oracle Cloud (SaaS) or other cloud apps (for example, Workday, Salesforce, etc.) to other cloud apps. Oracle’s solution combines all the capabilities of application integration, process automation, visual application building, and integration analytics into a single unified cloud service. The solution offers real-time and batch-based integration, structured and unstructured processes, case management, stream analytics, and integration insight. All of these capabilities together allow users to service all their end-to-end integration needs in one cohesive platform.

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Oracle Integration Cloud Service is the #3 ranked solution in top Integration Platform as a Service providers. PeerSpot users give Oracle Integration Cloud Service an average rating of 7.8 out of 10. Oracle Integration Cloud Service is most commonly compared to Informatica Intelligent Data Management Cloud (IDMC): Oracle Integration Cloud Service vs Informatica Intelligent Data Management Cloud (IDMC). Oracle Integration Cloud Service is popular among the midsize enterprise segment, accounting for 48% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 41% of all views.

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Oracle Integration Cloud Service

October 2024

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Featured reviews

Divya Prakash

Technical Architect at Hexaware Technologies Limited

Dealing with the large file sizes has occasionally been a challenge, though we have found workarounds. But dealing with large file sizes could be easy in integrations. I have also come across schema files where headers, footers, and bodies are there, but it's not a valid schema. None of the MSCAs are defined properly. In such cases, we have to think of multiple workarounds, such as splitting or merging. But this is a standard requirement for organizations, so custom solutions should be provided. There are cases when the systems don't expect additional MSCAs, or they expect headers, footers, or tags with different values. But this is not a proper XML. So if we are dealing with XML conversions, mapping, and integrations, we have to do some custom work. These are solutions that Oracle can provide.

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Arun Andavar Nagarajan

Technical Manager at PricewaterhouseCoopers

In terms of improvement, debugging and error handling, Oracle can be much more user-friendly on this, because clients must provide a much more error handling framework, which is a monitoring framework, that is much better. The current one has some level of monitoring, but then there are retrying mechanisms, automatically retrying mechanisms and error recovery mechanisms. Those things need to be greatly improved; they have something, but it is very basic. The error retrying mechanism could be improved. If an error occurs, it can be retried automatically, it would be helpful. Resilience can be enhanced. The migration flow has to improve. They have some kind of agent connecting with the on-premise systems. We need to simplify the process of connecting with non-cloud applications. If you have to connect to some servers from this cloud to non-cloud, that is a bit of a hassle. They now have something called an agent for those, but they can simplify it, and the error frameworks can be implemented much more effectively.

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Rishabh Singhal

Business and Technology Delivery Associate Manager at Accenture

This is entirely web-based development. We lack an IDE for developing integrations. Back in the days of OSB and BEPL, we had to go into the code and not just drag and drop. We used to go into XML and modify it. We could, for example, edit some XSLT or XQuery documentation, but this is mostly a drag-and-drop. A person cannot directly enter the code or examine and modify so many variables. As a result, one had to rely solely on the drag and drop feature. Oracle has implemented a few modifications. For example, you can now manually edit the XSLT by going into the code, but there are many things you cannot change. You cannot move from one location to another. UI-based controls still have room to improve, but migration can be made simple. If we are migrating integrations from one environment to another, such as development to testing, if it is a one-click migration, which is possible in some cases, that would have been good. As of now, we simply export the IIR and import it into the new environment. Migration and the User Interface could be improved. Make it more similar to the on-premises features. For example, if you can edit the code directly rather than just dragging and dropping, or if you can edit the examples by going into the background, and one-click migration, I'd like to see included in the next release.

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Oracle Integration Cloud Service mindshare

As of November 2024, the mindshare of Oracle Integration Cloud Service in the Integration Platform as a Service (iPaaS) category stands at 9.6%, down from 11.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Integration Platform as a Service (iPaaS)

Key learnings from peers

Last updated Sep 17, 2024

Valuable Features

Key features of Oracle Integration Cloud Service include a variety of connectors, user-friendly interface, ease of customization, and scalability. Important aspects are visual mapping, robust database integration, and Decision Support System. Notable are its dashboard for monitoring, error handling, and out-of-the-box adapters. Integration with other platforms, low-code environment, and pre-built APIs enhance usability and performance. It also supports hybrid cloud systems and simplifies complex integrations, making it scalable and efficient.

"There are many functionalities. Fundamentally, it provides all the ready-to-use services for consumption between SaaS and other applications."
"In our customers' organizations, Oracle Integration Cloud Service mainly integrates their other applications with the Oracle Fusion stack. It's very handy in scenarios where they want to seamlessly maintain data flow between applications, with business tools and logic validations in place."
"We mainly use the solution's ICS component."

Room for Improvement

Oracle Integration Cloud Service requires maturity in features and capabilities, improved AI and machine learning integration, enhanced documentation, and better error handling. Cost concerns and inflexible pricing models need addressing. Users want streamlined deployment, increased file size limits, more ready-to-use interfaces, and smoother integration with non-cloud applications. Monitoring and debugging need enhancement. They require better interoperability with other cloud platforms and richer adapter features. Improved supply chain features and easier editing of code in the user interface are also desired.

"Oracle needs to ensure that some of the most commonly used types of consumption or services are bundled—for every industry."
"The solution should improve its support."
"I have faced situations where the solution has gone down for five to seven minutes, which is an issue if it happens in the live production environment."

ROI

Users report significant return on investment from Oracle Integration Cloud Service. They experience reduced administrative costs due to autonomous features, lower development time, and decreased operational efforts. Clients consistently renew licenses. Maintenance and patching are automated, leading to substantial time and labor savings. Development cycles shorten significantly, previously taking up to a year now reduced to three or four months. Users consistently report ROI generation and increased efficiency.

Pricing

Pricing for Oracle Integration Cloud Service varies by client and generally includes a standard licensing fee. Discounts are often available, especially for existing Oracle customers. Overall, the pricing is seen as flexible and can be competitive compared to other integration tools like MuleSoft and IBM. The cost can be influenced by factors such as message throughput and required storage, with the option for different pricing models based on per-message or incident-based rates.

"Oracle uses a universal credit model for OCI. Clients commit to an annual budget and can choose which products to use and build during their contract period. Billing is based on consumption - you're only billed for the products you use."
"Pricing is not on the economic side since it is a tool for enterprise-sized companies."
"The price is cheaper than all other cloud integration providers."

Popular Use Cases

Organizations primarily utilize Oracle Integration Cloud Service for enterprise integration. It connects with various applications like SAP, Oracle ERP, Ariba, Concur, and Workday. It aids in integrating on-premises systems with cloud solutions, supports system integration for financial and supply chain implementations, and facilitates data transformations. It also connects disparate systems such as ERP, e-commerce, warehouse systems, and third-party services, fostering automation and enhancing business processes.

Service and Support

Customer service and support for Oracle Integration Cloud Service receive mixed feedback. Some find the technical team responsive and proactive, while others report delays and inconsistent experiences. The support portal and dedicated service team are praised, but some users encounter difficulties with complex processes and insufficiently experienced staff. Response times vary based on ticket priority, with faster service for high-priority issues. Some users note improvements, yet there is a consensus that more consistency and efficiency are needed.

Deployment

Many users found Oracle Integration Cloud Service's initial setup straightforward and easy, often taking minutes to complete. Some encountered challenges with integrations, security features, and deployment complexities. Manuals and guides provided help, and Oracle's support was beneficial. While basic setups were quick, complex integrations needed more time and expertise. Most setups required minimal personnel, but complex deployments demanded larger teams.

Scalability

Oracle Integration Cloud Service scales effectively for both small and large enterprises. While users have noted some limitations, particularly with large data files and performance for extensive integrations, it is generally considered easily scalable. Many have successfully increased usage across various teams and departments, indicating its robust scalability. Users emphasize the need for careful management of technical design and platform-level scaling to optimize performance and cost-efficiency.

Stability

Oracle Integration Cloud Service is generally stable with high availability. Users report it as robust, with minimal bugs or glitches, though some mention intermittent issues and occasional downtime. Performance tests and satisfaction rates are mostly positive, and the stability ratings range between seven to ten out of ten. Some users experience temporary slowness, particularly with multiple integrations, but Oracle actively addresses these. Stability improved significantly over recent years, and many are satisfied with the current performance.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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Review data by company size

By reviewers

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Top industries

By visitors reading reviews

Educational Organization

41%

Computer Software Company

Financial Services Firm

Manufacturing Company

Government

Retailer

Healthcare Company

Energy/Utilities Company

Comms Service Provider

University

Insurance Company

Real Estate/Law Firm

Media Company

Construction Company

Hospitality Company

Logistics Company

Non Profit

Wholesaler/Distributor

Transportation Company

Legal Firm

Performing Arts

Consumer Goods Company

Outsourcing Company

Engineering Company

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Learn more about Oracle Integration Cloud Service

Oracle Integration Cloud Service Features

Oracle Integration Cloud Service has many valuable key features. Some of the most useful ones include:

Visual application builder service
Integration insight
Process automation
Visual application design
SaaS and on-premises integration
Stream analytics
Easy setup

Oracle Integration Cloud Service Benefits

There are many benefits to implementing Oracle Integration Cloud Service. Some of the biggest advantages the solution offers include:

Powerful dashboards: The solution provides users with all the information they need via powerful dashboards that require no coding, configuration, or modification.

Agility: Oracle Integration Cloud Service brings agility to organizations with an easy, visual, low-code platform that simplifies day-to-day tasks by getting employees, customers, and partners the services they need to work anywhere, anytime, on any device.

Visual development environment: With the solution’s visual development environment, users can rapidly create and host engaging business applications.

Top-tier security: With Oracle Integration Cloud Service, users are protected with various forms of top-tier security, including physical protection, OS security, and virtualization layer security, as well as tenant isolation for devoting more resources towards a specific user or customer.

More than 50 native app adapters: Because the solution has more than 50 native app adapters, users can quickly connect to thousands of SaaS or on-premises applications seamlessly.

Reviews from Real Users

Oracle Integration Cloud Service is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it has good adapters, is user friendly, and produces a solid ROI.

Rishabh S., Business and Technology Delivery Associate Manager at Accenture, says, “It has good performance, easy integration, is user-friendly, and also has helpful technical support. The dashboard provided by Oracle Integration Cloud for monitoring and error handling is very intuitive. You do not need a third-party dashboard or logging framework when you initiate the integration. There are a lot of adapters, which is what I like the most.”

“The most valuable features of this solution are the SFTP adapters, file adapters, and risk adapters, that we use in everyday projects,” says PeerSpot user Arun N., Technical Manager at a financial services firm.

Kanhaiya C., Solution Architect at Tata Consultancy, explains, "Oracle Integration Cloud Service is a really good product and the ROI is very good with it. It lowers development time. A development cycle that may have taken a year without Oracle Integration Cloud Service can drop down to three or four months with it."

Oracle Integration Cloud Service was previously known as Oracle ICS.