Service and Support
Microsoft offers responsive technical support for SCSM, though the effectiveness varies based on issue severity and company size. Larger enterprises get better assistance, often involving direct interaction with engineers. For smaller concerns, responses can be slower, sometimes requiring external resources or documentation. Users suggest the necessity of partnerships or additional vendor support to ensure timely resolutions. Many users mention good experiences with quick responses, but complex issues may take longer to resolve.
Deployment
Many found SCSM's initial setup straightforward following Microsoft's advice. Some encountered complexity, needing advanced knowledge. Others considered it moderate, requiring basic skills and training for ease. Customizing could extend deployment time, specific requirements impacting duration significantly. Integration and customization demands varied, potentially involving several months. Maintenance was generally minimal. Different organizations perceived difficulty based on hierarchy complexity and team involvement. Reports differed on time needed, ranging from hours to several weeks or months.
Scalability
SCSM offers strong scalability and is easy to expand. Users highlight its ease of deployment, adaptability for different company sizes, and integration capabilities. With a vast capacity for configuration items, it efficiently handles expansion needs. However, performance issues arise with too many console connections, and while it supports numerous add-ons, additional costs may occur. Despite some potential slowness and limitations, SCSM remains adaptable for varying demands across sectors, including large enterprises and smaller companies.
Stability
Users generally find SCSM stable, highlighting improvements in recent versions. Some experience minor bugs or workflow issues but feel it's among the more reliable options available. While concerns exist about forced cloud migration, many haven't encountered significant problems. Earlier versions required frequent restarts, but updates have enhanced performance. There's appreciation for its stability in on-premises environments, with some users rating it as high as eight or ten on a ten-point scale.