Service and Support
Users express mixed experiences with SonicWall Email Security support. Many find value in self-research using the SonicWall community due to faster solutions, although official support could improve. Geographic limitations and time differences affect assistance availability. Some users report difficulty contacting support, while others are satisfied, praising the technical assistance. Ratings vary, with some considering support helpful, and others find it lacking detail. A significant portion manages issues independently, indicating a need for enhancement.
Deployment
SonicWall Email Security's initial setup experiences varied. Many found it straightforward and completed in one to two hours, while others noted moderate complexity. Deployment duration ranged from 30 minutes to five days, often involving one to three team members. Some required external assistance, citing insufficient training. Others mentioned reliance on service providers for configuration. Efficient support services were often noted during initial deployment activities. Regular monitoring and minimal maintenance were highlighted post-installation.
Scalability
SonicWall Email Security demonstrates moderate scalability. Many users note it can support hundreds of users in different organizational settings. However, some highlight limitations, especially when specific devices face compatibility issues. Several reviewers rate scalability as reasonable, although pricey licensing costs are also mentioned. While some praise its adaptability across varying environments, others suggest room for improvement, with scores sometimes lower than expected. SonicWall's presence among diverse customer bases reflects its broad applicability, yet opinions vary.
Stability
SonicWall Email Security is generally considered stable with users noting its reliability. While some acknowledge occasional glitches, these are typically resolved. The stability is often rated highly, ranging from eight to ten out of ten, with many experiencing no downtime. Some suggest it has potential for improvement, particularly in monitoring, and although it may slightly lag behind Barracuda, users have not encountered significant issues.