Service and Support
Sophos Mobile customer service shows mixed experiences. Some find technical support responsive and helpful, resolving issues promptly, while others encounter delays and challenges, especially at initial contact levels. Many report positive and efficient interactions once connected with higher-level support. The support team is particularly effective with escalated, critical issues, offering personalized assistance. However, some struggle with response times and contact difficulties, particularly when dealing with outsourced teams.
Deployment
Users find Sophos Mobile's initial setup generally straightforward and fast, often taking minutes to an hour, depending on complexity. Although the setup can be complex, automation simplifies tasks. A strong internet connection ensures quick enrollment. Administrators appreciate time-saving features such as automatic device management. Some report a steep learning curve but emphasize ease with sufficient training. Cloud-based management provides swift deployment, integrating smoothly with systems like Active Directory.
Scalability
Sophos Mobile is recognized as scalable, particularly for small to medium-sized businesses. Users appreciate its cloud-based nature, enabling scalability from a few users to thousands. Organizations with varied needs, including those utilizing Android, macOS, and tablets, find it satisfactory. Challenges exist for SMEs seeking cost-effective scaling options. Sophos Mobile's scalability rating varies, but typically ranges between satisfactory and high. Multiple entities handle scalability effectively, though some find it difficult without additional pricing support.
Stability
Sophos Mobile is highly stable, operating on Sophos Cloud with exceptional performance. Users note that it is a reliable system with minimal issues over several years. Despite occasional enrollment problems and infrequent user difficulties with security controls, feedback is generally positive. While some have experienced work profile problems, the stability is often rated as eight out of ten. Users appreciate its advisories about threats, reinforcing its trustworthy reputation.